Great service, lets face it not everything always go to plan, its how problems are dealt with that counts. The staff were excellent

if you stay in room 249 unfortunately its next to the external door....... (where the smokers go) so the smoke finds its way into the room.

Reception staff exceptional , lawns restaurant staff and food exceptional credit to waiters and chefs , morning breakfast staff exceptional credit to morning staff and chefs , room beautiful . Our stay was exceptional throughout however , could have been better with an information booklet, in regards to details on stays especially packages for example, I had a breakfast and dinner package with an executive garden view room , and food allowances each evening , if I had not asked I would not have known all details around the allowances and that they renewed each evening, but given that: the that staff where helpful couldn’t have done more , very good value will be returning .Would have liked a map with details on where all areas where , like how to get to the restaurants , hair spa etc it’s a very big place and I’m one to get lost and don’t want to bother the staff if I can help it .

Everything was great!!! From the scenery outside the room, into the gardens, the rooms, the waterproof tv in the bathroom was a great surprise. The staff were really welcoming and helpful and friendly. The food was delicious, and the chef went the extra mile to provide us with halal options............we had a great time

I feel thr menu could have been better in it's choices and variety, but whatever we did have tasted great with good sized portions. The drinks could've have been included in the price as well as our only extra expense was the drinks.

Having been to many various Four/five star hotels USA Ireland Europe Singapore Dubai Switzerland Your hotel is on parr especially relation to your staff Excellent customer care Fine dining (Restaurant )culinary experience menu a bit apprehensive but when eat meal A culinary delight well done chef Breakfast service again wonderful Spar dining again great service Spar pool standard of performance👍 attentive staff well done Reception staff 👍

Ideas 🤔Grounds perhaps putting green Children play area Decor of rooms and dinning area in need a refurbishing Not easy high ruining costs Restaurant Young staff need possible up skill in in culinary service skills Ie offering Cheese service even Liqueur 🍸 trolley up sales yield mgt 😀 pounds / pence !

Everything was amazing. Everything i needed for a relaxing break. Special mention to Abbie in the spa who gave me the most amazing massage and facial and made me feel completely relaxed. Everyone i came across from the lovely gentleman on arrival to greet me, to the receptionists, the food and beverage staff and the cleaners, were absolutely lovely and made a real effort and always smiling.

Waited quite some time to use the hot tub. Maybe this could be managed with hour time slots for guests to book in advance? My window view was of the car park which was a little disappointing, but it did not affect my stay.

The staff were all wonderful and super helpful and friendly. The restaurant food was outstanding and exceed our expectations. We enjoyed the spa, and the massage treatments were fantastic. Breakfast was also great - loved the full pots of tea and coffee on our tables and the food was lovely and fresh.

Although the hotel on the whole was very well presented and clean, some areas felt a little tired. Specifically the loos next to the restaurant and the outside area of the spa with the hot tubs. The pool was looking a little dated too - but fine none the less.

Well presented in lovely grounds.

Not sure if the corridors are monitored but my wife and I were awakened at around 2 am by visitors who were swearing and yelling at each other. Surely this is not behaviour that can be condoned considering that people had travelled long distances to get to the hotel and just wanted a good nights sleep. For this reason, and at the price I paid, I’m not sure if I want to visit again. I will be visiting the Wirral often but may be seeking accommodation elsewhere.

Dinner in the lawns restaurant was fantastic, the quality of the food, surroundings and service. Bar service and choice of drinks was also great. The treatments we had at the spa were amazing, some of the best we’d had. Excellent range of food at breakfast, cooked and presented well. Bedrooms were well decorated and comfortable.

Service in the spa cafe and bar was disappointing- we waited a long time to order lunch, it wasn’t particularly busy, we ordered drinks around the hot tubs, waited 45mins and were told when we enquired that they didn’t serve what we’d ordered, this could have been communicated at the time of ordering. A shame as the staff in the rest of the hotel were fantastic.

The spa facilities were amazing and we enjoyed them a lot. The size of the room was brilliant. The service desk staff were helpful and had great customer service. Appreciate there being a large car park. This came in really handy. Breakfast was amazing and highly recommend. Loved the variation, and the food was just what we needed to start the day.

The hottubs outside could use a little maintenance. The headboards we unstable and loose tiles were left around the side of the pool. Jets on one side of the larger outdoor hot tub were clearly struggling compared to the opposing side. Some of the staff in the main restaurant (where breakfast is held) were a little rushed, making us feel unsettled.

My husband used the pool which he said was very good. We seem to hit breakfast as each ingredient needed replacing so that was a little disappointing but the breakfast choices were excellent. The garden room was very good but would’ve liked to see and use a bath mat when showering. It was quite noisy after wedding party and guests leaving. On the whole very good

We upgraded to a garden room only to find there was a wedding and our room was the route both guests and staff used