I had room number 20 on the 2nd floor..the room/bathroom were clearly renovated and it was very cute and perfect with a tiny balcony. The room it’s small but for this price and this amazing location in London it’s common sense to be small. I am definitely looking forward to book it again for such a low price and one of the best neighbourhoods such as Paddington. My room was ready around 12 and they let me in even though the check in starts at 15:00

To be honest there wasn’t something that I didn’t like. I had live some issues with my deposit refund but I am sure it will be taken care of

Location was the best part of the hotel. Just a few minutes from Bayswater tube station. With the London weather, walking to Oxford Street for shopping (~30 mins) or Hyde Park (~15 mins) was an excellent option. Their front office guy who was available from 9a till 9p was also very friendly (welcoming me on arrival and at time of departure with a smile). I was very apprehensive, as after booking while looking at google reviews, I found that some guests had complained about bed bugs. However, I found the room to be very clean and no signs of any bugs. Thats why I am giving them a high rating.

Their staff handling emails need proper training in some basic courtesy. I tried to contacting them twice and both times they had an unpleasant response. Once telling them I might be a little later than 9pm while checking in and the curt reply, no you have to pay an extra GBP 30. Second time, while requesting if I could leave luggage (just one small bag) with them and again a curt reply, you have to pay an extra GBP 20 after 2pm. Normally, you find always find a favourable response while dealing with such requests. Even the hotel staff diplomatically reply while saying no (usually explaining why they are unable to extend this favour).

Location is superb ! Great place very close to underground, bus stops, shops, bars and restaurants. Plus for bathroom in a room, coffee and tea set and huge TV. Very comfortable bed and pretty clean covers and room in general. Easy check out system.

Very small room but its a city centrum so i get it. A bit of a old smell and might be noisy for some people when you open the window. Worst part was an unprofessional handling of a messages before coming to a place. I have never seen personel responding to a messages with "you are not special, if you dont like it find something else" highly unprofessional.

Proximity to where we wanted to be was perfect! Close to many restaurants, shops, launderette, and underground stations. Every staff member we encountered was friendly and helpful. They completed every request we had.

Definitely a budget room. It was extremely small (one double and one twin bed). The bathroom was the smallest I have seen. None of us could sit on the toilet properly (we had to sit sideways due to the wall in front of it). The shower was so small you have to put your hygiene products in the sink and turn the shower off and on when you need a new product. Although these things were annoying, we hit what we paid for. We needed a place to clean up and rest before going back out into the city.

It was great value for the money.. Comfortable .The kids loved the double bunk.

The power went off just as we were about stepping out in the morning. Tot it was temporary stuff, but was surprised it was still off when we returned about 11 am to check out.Cleaning staff we met there couldn't explain the reason why. Didn't feel that bad as we were already living but was wondering what if that happened at night or while we were preparing in the morning.

Fantastic location in the centre of Bayswater. The room was compact but extremely well laid out and extremely clean and comfortable. Although in a busy part of London once the window was closed the room was quiet and I slept very well.

The code provided for the wifi didn't work which was not a problem as I was just staying for one evening, and because the reception closes at 21:00 and I tried to login at 23:hrs I was unable to sort the problem on that night.

Its in a great location , very clean and ideal for a night or two. Pretty basic but all you need for a very reasonable price in london

This may sound a bit silly but it would be a good idea if the curtains were the correct size for the window. Ours in room 15 , seemed as though they were made for a much smaller window and we noticed the same issue in the room next to ours. Everything else was good

The staff were extremely friendly and helpful. Location is amazing. The room was pretty clean, fresh and large enough for 3 of us. Really comfortable beds. It did get warm on there but the fan was a welcome addition. Towels and toiletries provided too! Thank you for helping to make my family's first trip to London so special!

Everything did what it should. I was there about 14hrs and it was great for that - check in, sleep, dress, check out. Shower was hot.

The photos are deceiving, room is very small. Toilet room is incredibly small and anyone above ‘average’ would find it uncomfortable/difficult to be in. Basin is difficult to brush teeth as there is a shelf above the tap. Kettle and mugs present but no tea/coffee.

the location was good, the staff were very friendly it was cheap the bathroom was very clean and full bottles of shower gel and shampoo to use the room was very small but it was only used as a base and somewhere to get our heads down for the night

the entrance and stairways looked dirty needs some proper tlc the mattresses were very hard the tea/coffee facilities lacked milk