After a disappointment on arrival, for the remainder of the stay the hotel staff were really helpful, and went out of their way to ensure me and my kids had a happy stay. Wonderful rooms at amazing value, particularly given the location close to Heathrow etc, and the room overlooking the river, breakfast on the river terrace etc.

On arrival, one of our two rooms had a problem - no lights!. We arrived very late at night, so understandably it wasn't dealt with until the next day. However, shouldn't they have checked the room before we arrived?

Great location overlooking river. Our room had a great view over the river and was recently refurbished. Although it wasn’t as clean as I’d have liked. Carpet didn’t appear to gave been hoovered. Cobwebs in corner of room and windows outside dirty. Woke up about half a dozen times in night die to noisy people in other rooms flushing loose. Was so loud.

It seemed a bit scruffy: wood work chipped and attention to detail not great. It lacked character with the fake brick wallpaper in the dining room on pillars and fireplace. Shame really as made ir look cheap.

Decor in the room was great, the room was huge! Incredible view out the window of the water. The price was very reasonable and I am glad we stayed there, I would stay again. the restaurant area was really smart and the breakfast was the best buffet breakfast we have had (and we have stayed in ALOT of different hotels) Beautiful view from the restaurant over the water and an incredible seating area where we could sit and enjoy the views, and all the baby goslings. The staff were all lovely, in particular the young male night receptionist was brilliant.

Cleanliness in our room was not the best. An Empty drinks bottle and a dirty t-shirt was in the room when we arrived. Bathroom taps had built up grime on so not just a little spot that had been missed, it’s obviously been poor for a while! Even the mirror had old toothpaste splashed up it. Not a big deal but the complimentary tea/coffee sachets were on rations and the shampoo/soap were cheap and very small.

Room very clean and modern. Breakfast was excellent, wide variety of both cooked and continental. Staff very attentive. Hotel itself was also very clean and had clearly been recently renovated. Bar had good selection.

Wi-Fi whilst free was very poor, at times none existent. TV in room does not provide for standard channels, only apps and catch-up TV is available. But as this relies on Wi-Fi, which as stated is poor, it is very hit and miss!

Location great, have stayed before. Staff really helpful and went the extra mile to ensure my husband's birthday lunch went well.View of the river was very nice. Enjoyed our stay will visit again

A lift would be good , negotiating stairs to second floor when elderly was hard. Will ask for ground or first floor next visit . Breakfast okay could have been hotter.

The room was recently refurbished and was comfortable.

The wall paper was peeling in one corner but could easily be stuck back down. The outside of the hotel is looking tired. Came down for breakfast and the ceiling in the restaurant had come down and was cordon off with Halloween tape. Very Faulty Towers.

Excellent value for money. Beautiful location. Lovely clean room.

Shower was blocked and flooded onto bathroom floor. Breakfast was unorganised. Food, drink, crockery were not replenished quick enough. I have never been to a breakfast where there were no cups, no juice, and no hot food items as they’d ran out. By the time it was replenished I had eaten toast and did not bother. Despite this, it’s a fantastic place and I’d definitely stay again, but I’d make sure to go to breakfast early!

Breakfast food was good, selection good.

Carpark was tight, receptionist had to move bins to enable me to park

The location was excellent. The room in the annex was modern, clean and comfortable. The dining room and bar area was modern and comfortable, with great views over the Thames.

We were charged for deserts despite booking for half board. Neither Booking.com, nor the hotel staff / menu explained that half board was only two courses. Having discussed this amicably with the receptionist, although disappointed we accepted this. That evening we entered the restaurant at 18:30, was not offered drinks until 19:00, and it was 20:45 before our main course was served. Other customers commented they were embarrassed to receive their complete meal whilst we were still waiting. The food was quantity over quality. Breakfast selection was average, particularly lacking in fresh fruit.

Great location, car parking, refurbished rooms.

Still feels like it needs the refurbishment finishing outside and to doors/windows. The river terrace could be absolutely amazing with some decent furniture etc