Fantastic, friendly Landlady, bar and cleaning staff. Best customer service out of everywhere I've stayed. It's in the centre of Monmouth so perfect for tourists, and my room (no.3) has a great view of the town square (pictured) The pub downstairs is not raucous and is very comfortable. There's a bus stop right next to it, so it's a great launchpad for exploring the rest of the area.

My only complaint was noise from outside, but this is entirely to be expected from a town centre location.

It starts off at the door lovely friendly reception , the staff are excellent, the rooms are clean modern & comfy. The hotel is in the middle of town. We had an evening meal which was very good (they even split a meal as my wife wasn't that hungry). A great bonus for us was the live band in the evening which was very good (the place was bussing ) The band though didn't go on too late so was rapped up around 11pm. They don't do breakfast however Weatherspoons is right opposite ! I'd recommend this hotel without hesitation !

Nothing everything was spot on

We have stayed in Monmouth a few times, and honestly all the hotels have been really lovely, but this one was the best! In terms of value for money, the room as a fantastic size, friendly staff, fantastic, location, and really comfortable bed. I have read in some of the other reviews about noise pollution, and perhaps we got lucky and being cityfolk, a bit of noise doesn’t bother us, but honestly, the only noise we heard was the occasional person leaving the pub, and a bit of noise from the old pipes. but we absolutely loved I’ll stay and we will be back.

The location was excellent and the staff were friendly and very attentive. The bar and restaurant areas were very sociable, comfortable and bright and airy.

The room I had was a small double - it was fine for one person for a couple of nights but may have been a little claustrophobic for 2 people for a longer stay. The other half of my party had a much larger room but I paid the same price.

The location was great close to the town square and the building was in very good decorative order having been recently refurbished. The bedroom was large, well appointed and airy with a lovely four poster bed. Although over a pub (which was also very good), it didn't stay open too late so a good night sleep was had. The two lady managers were extremely warm, friendly and helpful and simply exceptional as hosts. We will be visiting again and would have no qualms in recommending it to others.

It would have been nice to have breakfast at the hotel as it was really nice but understand that this will be introduced in due course. This is not a problem as there are a number of nice cafes, restaurants located close by. So not something that we didn't like as such - but more something that we would have like to have experienced.

Clean, comfortable easy access to town and surrounding area. Good choice of beers and helpful staff.

Curtain rail wasn't properly attached, it fell down the first time I tried to close them. Possibly should give guests a bit more information on parking. The last time I was in Monmouth was at school 52 years ago, parking arrangements have changed somewhat in the intervening years.

Lovely venue and beautiful spaces - will hope we can sit in the open area in the morning if ever we stay again. Wonderful manager and staff are very polite.

Breakfast was not available like booking.com specified at the time??? Disappointed is an understatement as we had an incredibly poor breakfast elsewhere before we needed to be back and vacate our room. Manager agrees this should have been clear to us before booking ahead of our stay.

We stayed in deluxe double room with bath on top floor. Lovely staff, totally dogfriendly! we love Monmouth and visit at least once a year so this of a great location for us. Lots of reviews mention noise as an issue but we stayed Tues - Friday and it wasn't noisy at all . It is a busy pub in the middle of town so some noise is to be expected. Great pub grub and nearby places for breakfast.

Nothing to dislike

great central location and characterful. friendly staff.

Due in part to the central location it was rather noisy. The in-room drinks facilities were very limited - just tea and biscuits and no coffee or hot choc. There was a Halloween party in the pub downstairs which did get quite noisy and being an old building, noise travelled straight through the walls and floors so we were unable to sleep until the Inn closed.

Amazing dog friendly, had doggy matresses in the main pub, staff friendly. The hotel had great character and features.

Big downside was there was no overnight parking. We were advised to park down the bottom of town in a separate car park which cost £5.60. I was on my own with my two girls and two dogs, so was frustrating when I realised I forgot something from the car that I needed.