Everything. A very special place.

The way staff were treated at dinner service by some diners. Maybe a more senior member of staff could step in . I'm quite sure if you don't like your allocated table there are better ways to go about it rather than berate a perfectly good server. Also ,if you don't understand the menu and you feel you need a server to read it to you.. then I suggest you stay in the house. A disgraceful way to to treat staff. The customer is not always right..

Outstanding service, food and staff couldn't do enough for us. The facilities were exceptional with attention to detail second to none

Nothing

The drive from the road upto the hotel is great it keeps you guessing for whats in store! when you arrive you will not be disappointed. The entrance hallway / reception was very impressive and having the fire burning away helped with the ambience.

The Glasshouse restaurant!! it really didn't match the quality of food being served. It was fine for breakfast and lunch but for dinner it had canteen feel........ maybe if the put tablecloths on the tables for dinner service it would help a little. It's a real shame!! as the food was amazing but not somewhere for a tasting menu or wine pairing.

Beautiful luxurious hotel, grounds really nice to walk round. Fantastic room, upgraded on arrival Great staff, well looked after. Really enjoyed the breakfast

Dinner Menu disappointing, limited choice and over complicated, even for fine dining and price paid. Unfortunately at Dinner, seated right next to family with child and baby who failed to settle; not great given it was supposed to be a romantic meal for our anniversary. Fortunately able to be relocated, but only at our request. Better consideration should have given as to where to best place them in relation to other couples - felt sorry for those on adjacent tables who appeared to be constantly disturbed for the next couple of hours.

Dinner was spectacularly good, with wonderful flavors and cooked to perfection, as was breakfast. The staff are trained to a very high standard and make you feel welcome and important. It's class without being stuffy. A very warm welcome, and a beautiful warm and cosy atmosphere everywhere. Rooms were large and all facilities in room were outstanding.

We went a walk in the gardens and got a bit lost, not much signage. Was also very muddy underfoot, but that's our fault, we should have taken a pair of wellingtons that were provided at front door.

Amazing overnight stay , felt totally pampered , it snowed the night we arrived was so magical cosied up to the endless log fires they had , beautifully decorated for Christmas . We had a beautiful Christmas tree in our bedroom , staff sprayed our pillows at bedtime with lavender and left handmade truffles and shortbread made from Andy Murrays grans receipe . Our meal was lovely, I had smoked Trout to start never tasted anything so delicious, I then had steak and pepper sauce also beautiful then the cheese board . Breakfast next morning was delicious, lots of choice . Staff so attentive and lovely, there was a lady celebrating her 90th birthday at next table , she was cold staff put a blanket around her. It's all these lovely wee touches that makes this place so special. Hoping to return next December

We had cocktails which were not the best , I had a mojoto I watched the young guy make it he never bashed the mint or added sugar so was very bitter , they gave my friend wrong cocktail also. At meal the young man explaining all the cheese was starting to bore me as he went on so long , explained about 12 + cheeses then only got choice of 5 and it literally was a slither of cheese

Cromlix is exactly what a Scottish Country House Hotel should be! Everything about our stay was superb - the welcome, our room, the food and the genuine helpfulness and attentiveness of the amazing staff. Thank you very much.

Nothing! If you need a tablecloth to appreciate your experience, the hospitality and the quality of the food, you need to go somewhere else!! No idea where that could be though!

Absolutely everything. All the staff were friendly and welcoming. A lady working in the gardens came over and carried my suitcase to the door for me when I arrived. Restaurant staff were more than happy to change something on the menu if you asked. The breakfast was the best I have ever had in a hotel. Whisky cream porridge brûlée was wonderful. Reception staff were also very helpful and welcoming and they took time to explain everything. The decor in the Lavendar bedroom was very tasteful with so much attention paid to detail. Fantastic tea/coffee station. Comfortable bed, small comfortable sofa to relax in and a fantastic powerful rain shower . NODM toiletries and throughout downstairs there was a beautiful subtle fragrance which I was told was a mixture of oils by Andy and Kim and it was not available to purchase sadly so I had to make do with a Cromlix candle. All staff were smartly dressed and well trained.

Nothing at all

This is the second time we have stayed at Cromlix but the first since 2019 and the new renovations. The decor and ambience have really improved the hotel. The rooms are luxurious with everything you could possibly need. The toiletries in the bathroom were so nice my wife ended up purchasing them from reception when we left. The staff are all friendly and helpful. We took the opportunity to walk the grounds and lake in our Barbour wellies as it was raining! Brollies and Wellingtons are available for all to use if needed. We ate in for both dinner and breakfast and the food was delicious. There is plenty of room in the hotel to relax including a snooker room where you can help yourself to complimentary chocolates. Thanks to the Hotel and its staff for another peaceful slice of luxury.

Nothing.

The hotel is stunning. The greeting was warm and welcoming. All members of staff were friendly and helpful. Our suite was amazing and little touches like "granny Erskine's shortbread" , a good choice of coffee and tea, water , snacks and fruit were appreciated. The breakfast choices are great. The hotel is spotless and maintained well.

There were some inconsistencies during the evening meal services. Our first night's meals were interesting and tasty. The pasta dish on the second night should have been of a much higher standard, considering the quality of the restaurant.