Staff upon check in was fabulous. Had wonderful dinner at Sandemans and the bartender at the main bar was fabulous. The spa was nice however steam room and outside hottubs not on. The only negative was poor service at the primary restaurant for breakfast. Loved the proximity to trails and walk to the town.

The only negative was poor service at the primary restaurant for breakfast. On day 1 they ran out of kippers and it took 40 minutes to get served. Day two my three companions recieved their meals but staff some how never served mine, and never came back to check on us. Since i had food with the continental breakfast and was not particularly hungry I did not bother due to lack of time to complain about missed cooked portion of the meal.

Great stay and very relaxing break. The bar and restaurant were ideal, and the staff all friendly and attentive! My feedback would be that you should fix the staff door on the third floor, as we were in Room 304... the constant bang everytime the door shut was unfortunately quite annoying and meant getting a sleep-in during our break wasn't possible. We also had quite an ideal trying to find a car charger that worked in Pitlochry... whilst many were reasonably close, they weren't all working. Ideally your onsite chargers should really be working for a 5star hotel... The spa was lovely and my partner loved her massge. Thankyou and would definitely come back... as long as door fixed and/or not in Room 304 ;)

As above

Room was great, car park access very good, brasserie staff were also good , helpful, etc. my wife’s birthday Prosecco was there to help our celebrations.

I also replied to email comms to have flowers delivered as well, didn’t happen. Not a big deal really,, just a smsll fact. Also I found it strange that the lovely bathroom facilities didnot include a hook/hanger for towels when showering! Strange! I would also have liked better EV charging facilities. Please note very few cars in your car park are Tesla, although I know they are rolling out points across the country. There were a much larger number of standard EVs there with only one, ( not working) charge point. That needs to improve.

From the moment we arrived till we left all the staff made us very welcome and very accommodating. Excellent service from Davie (concierge) he is a real character and a great asset to the team. We had a treatment in the spa, and therapists were so welcoming and helpful, and the treatments we had were of a very high standard. Excellent food and service in the dining area and bar. We needed to get away and chill, relax & and unwind, and it ticked all the boxes. Thank you all so much.

Keep up the good work. We will definitely be back.

The rooms were beautiful.. exquisite decor, superb amenities, comfortable bed and bedding - everything one might expect in a Castle room.

We decided to indulge ourselves in having room service for the morning of our departure. Both the orders of my son and ours was delayed - his order lost completely. We ended up not having a portable table, so had to make-shift our room by rearranging the furniture and eating off a bureau. And the food was cold. So that experience was a bust.

Fonab Castle is a fantastic luxury hotel we stayed as a treat. The castle is very close to the A9 within 15 mins walking to Pitlochry and is positioned so has a fantastic view along the loch. The staff were friendly, helpful and genuinely seemed to enjoy their work. The health club had a great pool and a choice of jacuzzi- both indoor and outdoor. My wife had some treatments (massage) following our stay and said they were amazing. Don’t miss the opportunity for a drink on the balcony and breakfast in the dining room overlooking the loch. Our bed was so comfy too.

Pretty much everything

It isn’t something we didn’t like, it is more an improvement you could make. At dinner we ordered potato and leek soup from the vegetarian menu. I have allergies to animal products including all seafood to which the waitstaff were made aware. When the soup was served it was served with caviar in it. Luckily my partner was able to detect the presence of the caviar. This was not the staff’s fault, the problem arose from this item being on both menus. It would be good for you to clearly separate items on the vegetarian menu from those on the standard menu. This way this situation could not arise in the future.

Great castle, conveniently located on the main road between Inverness and the south. Quiet, beautiful views over a lake, near lovely village. Stayed in the castle itself, which was convenient. Good spa and gym. Excellent food in the brasserie. Staff super friendly throughout, from Mark who welcomed us to the waiters at breakfast.

It´s a minor issue - but it´s a 5 star hotel, with everything redecorated to perfection - that means that what undoubtedly was the original character of the castle is gone.

The hotel staff and service was first rate, everyone was friendly helpful and professional and very welcoming. The room was lovely, well designed spotless and the attention to every detail to make for a comfortable stay. I loved the bed sheets and the bath robe, so soft! The spa was great, very quite clean and well kept, the "sent" room is a must visit. The grounds are beautiful and you have very easy access to the town.

The only small disappointment was that you can hear some noise for the highway, but if you have a room facing the lake I'm sure this isn't the case. The building is under renovations, you see building materials but no work or noise when we were there.

The accommodation was excellent - I was in a lodge room and they really are first class. The private dining room was also very nice. Main restaurant also quite spacious so tables nicely spread apart. Continental Breakfast was nicely presented. Team at Fonab all very warm & friendly and doing their best for guests. The barman in Sandemans was a credit to Fonab - he excelled at customer service and he was short handed being the only one on.

The cooked breakfast was pretty poor - Scottish and Kedgeree. The Kedgeree has skin on the fish - apparently that is the way they do it at Fonab although that isn't specified on the menu. It was truly awful.