The beds were very comfortable. The area for dining was very good. The choice of cereals was excellent. I had the granola & was impressed that it had large chunks in it, not just sawdusty remnants, which I have had at other hotels. The staff throughout the hotel were friendly, courteous & very helpful. I liked the fact that within five minutes walk we were at the shopping centre & town shops. In the opposite direction within two minutes walk, was a large lake with lots of wildlife on it, together with a lovely café. Poole bay was only about ten minutes walk away. There was ample paid parking around the hotel. I definitely intend to come back to the hotel some time & have recommended it to friends who live in the area, to suggest if they have friends wanting to stay somewhere, then they won’t go wrong with Holiday Inn Extra, Poole.

Nothing

Breakfast was extremely good - we particularly enjoyed the fruit, plain yoghurt and granola. The cooked items were excellent - freshly cooked, constantly topped up and very hot.

We were surprised that your policy on use of resources as advertised in the bedroom regarding your replacement of towels was not actually implemented by the room staff on the first day. (We had not left any towels on the floor, but they were all replaced.) I was pleased that after I pointed this out, the towels were not replaced - thank you. On the same theme of use of resources, were were concerned about the continuous running of two electric toasters during breakfast, whether or not anyone had put any bread in them. This is a considerable waste of electricity.

Clean room and public areas ..friendly staff..festive feel to hotel...Good breakfast ..bed comfy...

Food! Great array, hot and as much of it as one wanted. Staff friendly, reassuring and helpful (Victor, Matty and the lady co-ordinating breakfast). Bed wonderfully comfy - neither too hard nor soft. Curtains great insulator from outside coolness, smothering noise.

Heat exchange unit difficult to fathom. Found online manual - I know that's standard nowadays but what about people who aren't IT savvy? Finally turned it up all the way, then it did belch out hot air. Smelled very dusty. Sole male didn't affect me, but no dressing table facilities to speak of (unless one took a stool into the bathroom). Minimal hanging space too.

Breakfast excellent. Staff very friendly and helpful. Very attentive. Great customer care. A credit to the hotel. Nice and light and airy hotel. Good location for quay if you like a walk which we do. Great safe parking on site. Would stay again if mattresses replaced and supportive and soft pillows included in the room.

Mattress very uncomfortable, sagged in the middle and edges. Really needs to be replaced. Would be nice if you provided softer pillows in the room as you only know pillows are not great when you goto bed. Unlikely to then pop down to reception to get a softer one which the hotel does offer. Mop behind bathroom doors. Triangle of dirt behind ours. Breakfast coffee all tasted very milky and artificial, we used left most machine. Tried 4 different options including just a normal coffee with milk. All tasted the same. Taller juice glasses would be nice to have. This is our first time in an IHG hotel. More competitive price points would be nice. We paid £40 more / night than your competitors and apart from nicer scrambled eggs we don't think we got more value.

Nice and clean property

Breakfast was terrible, apple/orange juice from syrup- taste horrible, burned and very dry bacon and sausages, very poor selection of food, no cheese and ham to prepare even sandwich. Very cold restaurant area. Girl who meet us on breakfast has no name badge and no hotel uniform (jeans, white tracksuit jacket and blue gloves on). Please put bottle of still water in the room, we had long journey, very tired, all shops already closed, no where to buy water. I am head hk manager from holiday inn ( London) but will never stay in this hotel again.

Breakfast was very good everything was topped up regularly & they also had gluten free option the receptionist were helpful & friendly the room was very clean we have stayed at this hotel 4 times now can't fought it you have to pay for parking but there is shopping center a short walk away also lovely walks around harbour so don't really need to use car you can leave car at hotel

Everything was fantastic from staff to room cleanliness to breakfast

It it close to the port, so it is a great place to start or end a trip from the Channel islands. It's also got tons of places to plug in electric devices like phones and whatnot. Funny that this is something I noticed, but I didn't have to rearrange furniture, unplug lamps, or do gymnastics to charge my phone. Thank-you Holiday Inn! This was the first hotel in 4 nights that we didn't fight over a charger spot. The room is also fairly Spartan - In a good way. No clutter, no extra "stuff" floating around the room. It also felt like a safe place to stay - well lit parking lots, etc.

If your looking for a hotel close to the action and with a great view - this is not it. This is a great transitory hotel - point A to point B type scenario, but it's not a place I would stay for a week with the kids - not do I think that this is their primary clientele.

Comfortable bed. Well appointed room. Good shower. Fairly fast and reliable internet

Restaurant could have been better. 2 issues. Firstly the menu had several vegetarian or vegan options but 2 of them were not available so made the choice very limited. Secondly, the first night we were there was a shambles in the kitchen. It took 50 minutes to get our main course and then even though we both ordered the same thing only one meal arrived, the 2nd meal took another 10 minutes to arrive and clearly had just been made as it didn't look like the first meal. The only response we got when we complained was that "there were issues in the kitchen"

Location was good for us. Room was clean znd comfortable, great shower. Breakfast was really good, everything we could want and overall good value for money.

Parking charges, I always look for free parking, extra charges put me off making a booking Poor toilet flush, did not flush paper until zbout the third attempt Drainage from the shower was poor, filled up whilst you were having a shower Receptionist was scrolling through her phone and didn't realise we were there waiting until I spoke to her a few seconds later