We loved our stay. This was our 2nd time being at this hotel. They gave us the same room upon request with the 2nd room just next door. They were great accommodating our dog. Pleasant and friendly little hotel in a great location for us. Will will most definitely be back.

We all loved the breakfasts, however I was a little disappointed that they did not do fried eggs this time when we stayed, which I prefer to scrambled. But won't hold that against them. The sausage and bacon is nice and there is other choices of cereals, breads, fruits and Yoghurts. The plain Yoghurt was delicious.

The hotel is in a good position for access to the beach, via the cliff lift. Facilities were as expected, clean, comfortable and entertainment in the evening if you wish. Food was good with a choice of menu and quick service.

As with other hotels at the present time the issue of staffing is a problem. On the Saturday evening, a busy time for bar and entertainment, only one member of staff was on duty behind the bar. The young man, Michael, did a fantastic job but having to wash glasses, make coffees as well as serving customers was obviously too much for one person only. I would like to commend Michael for holding the fort and keeping everyone happy working until the end of the evening and then being back on duty for breakfast on Sunday morning, still serving with a smile.

Clean and friendly

Open light nice decor

Comfortable bed, friendly and helpful staff. Our room had a large bay window so was nice and light. Also a large radiator kept our room warm despite the cold weather outside. We took our little dog so had to eat our breakfast in the bar area but this was no problem for us. The bar was light, airy and comfortable. Can't comment on the evening meals as we ate in a nearby pub. The floor boards creaked quite a bit, but that's the character of older buildings.

The hot water ran out for the shower on one morning but a coach party were checking early out that day so obviously lots having early showers. Soon heated up again.

The staff were absolutely superb - very helpful and on the friendly side of professional. The facilities (bedroom and toilet area) were absolutely fine and generally quite clean. The rooms were quite warm, on the comfy side as opposed to overly stuffy. The bed was very comfortable. The buffet breakfast was simple (in a good way) and tasty. For our trip, the pricing was excellent. Location wise, this worked very well for us as we walked to most of the places we visited during the trip. There are some excellent walks and views in very short distance of the hotel, not counting the other activities and shops nearby. In the hotel itself during the evening there were events running which, while we did not attend, also lent a warm atmosphere to the entry way when we were returning!

There was an odd smell in our room - mostly quite notable when going in. We got used to it while in the room for a little while so this was not a huge negative more an oddity. It was possibly coming from outside?

perfect location for us seeing a show just a short walk away. Brekkie was excellent. Staff were all really friendly and helpful. Room was clean, bright and spacious. Parking was excellent. Would defo stay again.

The only thing would be the people either in the room above or next door that decided to play loud music at 4am. However this was only for a short while and then is stopped. Whether this was because someone else had complained or they just decided to stop I'm not sure but I am sure that if I had contacted reception they would have sorted it out.

Great to have parking on site which was worth the £6 fee to know car was secure. The staff were extremely polite and helpful. I had an iron and ironing board brought to my room within 15mins of asking. Some of the areas of the hotel have been refurbished which were lovely and shows improvements are being made. It was ideal for a visit to the Spa for a performance. The bedroom was very clean and spacious and appreciated a fan in the room.

As it is an old building it can doors and floors can be noisy plus with no double glazing noise from outside can be heard so not great for sleeping. My duvet had stains on it but I only noticed that because I stripped the bed. Personally I don't like to have to book a time for breakfast but I understand the hotel caters for coach parties. 8am was too late for me so I left early. A packet of biscuits in the room would of been nice.

Easy to find, car park small but plenty of room when I arrived at 4pm, the lady on reception brown hair and glasses was lovely and very helpful. Bar staff friendly, nice little garden to sit and have a drink, 5 minutes walk to the spa cliff lift. Breakfast was very nice worth the extra tenner, fruit, yogurt, pastries, full English, tea, coffee, juice. Bed was comfy. You could hear people in other rooms but not too much and is to be expected in a hotel. Fan in the room was an extra bonus as it was a very hot day and night. All staff I spoke with were very nice and helpful. I travelled on my own and didn't feel uncomfortable dining alone or having a pint on my own, other guests friendly and chatty and some had dogs which made me smile. All in all an excellent stay and good value for money, I'd definitely recommend and plan on staying here next time I'm travelling this way ☺

Everything was good

The hotel is ideally situated for events at the Spa and very close to the beach. The town centre is around a 15 minute walk if you wanted to explore further. We stayed in a superior twin room which was warm and comfy with tea/coffee making facilities if needed. The bathroom was functional, shower was lovely and hot but could do with an update generally. We paid each day for a breakfast which was your usual hot buffet or continental option, selection of juices, fruit, tea, coffee etc. The buffet breakfast items were kept nice and hot and the staff were very attentive and always ready to help. The dining times for breakfast are quite tight though 8-9:15, we missed one morning after a heavy night celebrating so unless you feel confident of being able to make it up in time I'd recommend buying it on the day each day. For the evening Bar meals or restaurant options are available between 5-8pm with a varied menu. Parking was limited and not reservable, we were lucky to get the last space when we arrived. This is charged at £6/day or there is a cheaper on street permit option available, ask at reception. For reference we stayed in room 101 and over all we were happy and thoroughly enjoyed our stay, so much so we will be booking again for next year!

Id be really splitting hairs to criticise what was in effect an enjoyable stay but there are opportunities for improvement around dining times, a larger window for breakfast would be useful. Reservable parking would be an advantage. Bathrooms (ours but possibly not all?) could do with a spruce up

Stayed here for 1 night 8th June 2024 lovely comfortable room on the first floor.lovely white fluffy towels and toiletries tea coffee.The hotel has a lovely lounge area & bar and we had entertainment on as well buffet breakfast was lovely could have been a little bit hotter but good choice of things to eat.We would stay here again.

Although parking was only £6.00 for the night we felt that being in the hotel car park you shouldn’t really have to pay it should be free.