Almost everything about the hotel is excellent. The staff are always first class and Beefy’s restaurant serves very good food. My crispy beef on this visit was superb. We were served by Lydia in the restaurant, who was outstanding and a credit to the hotel. She was well-informed, polite and seemed genuinely interested. Her knowledge of the menu and bar menu was excellent and she even made a point of checking with the kitchen on one minor aspect of the food that we queried.

We usually have a room overlooking the cricket ground because we stay for the cricket, but this visit was just an overnight stop en route to the Isle of Wight, so we had one of the standard rooms. Maybe being at the back of the hotel is colder, but with the air con set at such a low level, we found it impossible to get warm, even on an August day where the outside daytime temperature was 24c. It’s a mistake that so many hotels make. The air con does not need to be set at 18c to counter the occasional warm summer’s day in the U.K….

We enjoyed your breakfast and the staff who looked after us from the 25 to the 28. December 2024. I would like to commend the lady who supervised your breakfast team . The staff were so good and made sure items and seating area were on top top. I say keep it up we will come back again.

Our room had no bath tub for I had children and considering I booked so early for Christmas holiday but was never given an appropriate room. The room we had 128 it was too dusty and the wardrobe there was a lot of fluff which made my kids sneeze,I had to wipe inside and outside for dust. Also spider web on the room corners. I took pictures for your attention. Otherwise our stay was good , location good, facilities good.

The room was very well appointed and clean. Evening meal in the restaurant was very good. Particularly pleased with Old Speckled Hen on tap. Staff very courteous and helpful, even following my stay when they kindly forwarded my receipt. A staff member I spoke to in the restaurant advised that the restaurant / hotel is due for refurbishment which was a surprise as it was in no way dated or tatty.

The room was cold on arrival but that was easily rectified by turning up the heat. The breakfast - I opted for cooked - was disappointing. Had I stayed an extra night, I would have opted for cereal or fruit.

The hotel is very good

I ordered cheese and biscuits as room service for £12.00. What came was about £1.00 worth of cheese. I sent a picture to reception who promptly got back to me and told me they had sent it to the restaurant manager and he would contact me. He did not contact me. On check out I noticed the amount has been removed from my bill. This is not what I wanted I wanted to speak to someone so this does not happen again but no, the easy route is to take it off my bill and keep charging other people this Rip off amount.... poor customer service from-the restaurant manager.

Liked that it was convenient as the wedding reception was at this hotel. The staff were really helpful and very professional which was great. And the kind u would expect from Hilton hotel.

I was surprised that this Hilton in the UK didn't have a fridge. Because my daughter has allergy to nuts she only drinks soya milk and I would have loved to have this conveniently available in the fridge for her. Hilton Australia and in Fiji have mini fridges but this one didn't and I was surprised for the amount u would pay for the rooms over 3 nights and we paid for 2 rooms .

The room was lovely and spacious with a lovely view from the balcony. The king sized bed was comfortable and very clean. The bathroom was was very clean with a decent sized shower and with the lovely shower gel, soap. Hair products. I couldn’t have asked for a better en suite room. The breakfast was brilliant with plenty of choices. The dining room was very clean and the tables were spaced out evenly. The young waitress was very polite and friendly

I don’t think I could have expected anything better. It reached all my expectations.

My king size room was lovely on the 3rd floor. Very comfy huge bed, spacious room and lovely shower. Gorgeous fluffy white towels and lovely bed linen. Room overlooked the car park, lake and golf course. Asked for a quiet room which it was away from the lifts. Good choice at breakfast and friendly staff. I stayed overnight on my own and felt safe and would stay here again. Perfect if you are joining a cruise ship from Southampton or flying from the airport.

Would have been nice to have a few biscuits on the tray in the room and earl grey tea! But otherwise everything was fine.

Check in was easy and even though there was a mix up with my booking it was sorted within minutes. The staff are extra helpful and even to the point where they made sure they even had someone come up and sort out the shower within 2 mins of us calling down. Very clean and comfortable beds.

Minor issues but they didn't have any mini fridge in the room. I had a 3 year old who can only drink soya milk and I needed to have a fridge to store this. I just assumed that all Hilton hotels would have mini fridge in their room.

At first a lot of noise from the room next to me, but this was resolved by moving me to another room, the room what I was moved to was peaceful and perfect, this was all thanks to the service of the lady ( I did not catch her name) but her service to me and helping me with any issues or questions was perfect, the service was top notch and for this reason I would definitely come back and recommended. Good service is a priority so well done to the lady and making my stay more pleasant. Food was excellent and especially the big English breakfast was more than enough, the room was quiet and warm and overlooking the cricket pitch.

That i had to come home!

The staff were very welcoming from the point of entrance, as well as being helpful to our queries. We had a deluxe queen room which was clean and tidy, of good size, the facilities were good. Our only concern was we had a toddler who had nothing to do around the hotel because the hydrothermal pool was suitable for only 16 years old+. But this has nothing to do with the hotel, we knew it before booking anyway. Definitely recommend and would definitely go back!! We had dinner and breakfast at Beefys, food was absolutely delicious!!!