Very clean, nice property, the staff was super nice, the breakfast area was huge and had lots of options, nice pool too. The rooms were big and clean.

The pool says it’s heated but it isn’t

It was very nice and supportive staff. Very clean and well organized hotel.

It's not a really negative point, because it was mentioned, bud I am a bit confused why a hotel guest must pay extra for the parking.

The hotel and room were nice and clean. We loved the pool, and the game room was super fun. They also had a really good fitness room. The hotel was in a great location. They also had a decent breakfast buffet. For the price, this hotel is fantastic.

There were only Two things I didn't like. The first is that there isn't anyone to assist you with your luggage, and they only had two luggage carts for guest to share. It is very frustrating when you are arriving with a large group of families, and you have to make multiple trips to get all your luggage in the room. The second issue is that when we called the front desk for additional towels, it took quite a while. We would have to call multiple times. The hotel overall just seemed extremely understaffed at times.

Cleanliness, close proximity to everything, complimentary breakfast and mickey mouse shaped waffles are superb! Very quiet noise ceiled rooms so you're able to sleep comfortably. Clean restrooms and shower! Clean and nice size pool with well kept chairs and tables. Also, there's a very nice firepit lounge area and two gas grills (ask them to turn them on for you) with nearby clean restrooms. Very convenient and highly recommend!

Few stains on the walls from other guests not that big of a deal but maybe they could be taken out with some cleaning just to make the rooms look even better.

Location price comfort

The staff Sebastian. I came in to the hotel and this guys Sebastian was there and i was with somebody and we went to use the pool table we were having trouble and then i notice the person that was with me ask for help to sebastian in front desk and he try to help but then he was flurting with the guy that was with me giving him his personal Instagram and telling him he has any question or help to contact him personally in instagram that is not acceptable he is there to work not give out his instagram and without knowing if that guy was with me or not he shouldnt be giving personal Instagram and saying contactme throu there for help.

The staffs were really friendly and helpful. I love the pool area especially. I love the location being close to both Disney and universal. The room was perfect size.

I don’t like the gym. It was sweaty and a bit smelly need to have better ventilation. The breakfast needs more fruits or something out of ordinary. We requested room service to come in daily but the didnt come in. Even though, we told the front desk multiple times. We only get room service like 2 out of 5days/6 nights we stayed.

Spacious room near enough to Disney to easily uber. We didn't take advantage of the hotel shuttle service as the times were awkward for our schedule. We liked the room layout with two queen beds and a separate sofa/tv area and mini fridge. Beds were comfy and the bathroom large and well-stocked. Breakfast was plentiful though totally mobbed by large families feeding lots of excitable kids on their way to Disney (beware of the waffle line). All in all, we'd happily stay here again.

You have to walk through a loud and distracting arcade area to get to the breakfast lounge which was a bit rough for parents...

Location was excellent! Very nice area to be in and very close to a lot of attractions. Facilities, common areas, bar and other spaces were amazing.

The pool was a little cold, I feel we could have enjoyed it a bit more if it were a bit warmer. Breakfast was good but I believe there could be more variety of menu options, there were always eggs cooked the same way, only 3 cereal types (non very common) but these are minor things, in general great food and service.

We only stayed one night, but it was good. At check-in we were told there’s no king room available and were given a room with 2 queen beds. The room was spacious, however, and the beds comfortable. The breakfast was surprisingly ok with hot oatmeal, eggs, sausage, waffles and a few other things. A few healthier options would’ve been good. There were only bananas. They did have dairy-free milk alternatives and decaf coffee.

The pool was really cold and not usable. The breakfast room was attached to the arcade room which I found a bit strange. The aircon was loud and the windows didn’t open. I asked about things to do for free in the area and the staff didn’t really know. It seems they’re just there to sell you park tickets. The cutlery was plastic and the dishes disposable. I’ve never seen so much waste in a hotel in my life.

The staff was very friendly and helpful.

When I requested a few times to the front desk for maid service to clean the rooms and fresh towels. They assured me after the first request will be done, and no maid service. I requested a second time/third and no maid service. I had to come down for new towels. I was very disappointed on the stay when I have requested my room to be cleaned. I have photos of the room when I checked out and still no maid service.