The location was perfect for what we had planned...taking in the lights along Michigan Ave, visiting Starbucks Reserve Roastery, walking to Daly Plaza for Christkindlemarket and shopping. The view from our room was nice (Millenium Park view) and the ambience of the lobby and the fireplaces was very relaxing. Oh, and the bed...best sleep ever...very comfy. Christian at the front desk was also very nice and professional when we checked in.

Felt a bit of uncertainty...was the water in the room complimentary? (yes). If I open up the slippers will I be charged? (no). Why was there just 1 robe in the closet? (we're a couple paying $$$ for a room with a view)...Can I enjoy the fireplaces without ordering a drink or food? (still unsure, but took advantage of hanging out by the fireplaces anyway).

Exciting contemporary room design that pays tribute to the building's historic past as an atheletic association from a bygone era. Rooms were quiet and very comfortable. Great location near cultural sites, Millenium Park, public transit, and good restaurants.

The common areas in the hotel's lobby got crowded in the evenings and were noisy--from the photos on the website I expected a cozy quiet setting. You need advance reservations for the rooftop restaurant, we hadn't realized this and were not able to get a table. Given that the rooftop is a major selling point for staying at this hotel I was sorry that guests were not prioritized.

The building is a masterpiece and well maintained. The rooms are wonderfully comfortable with good beds. The staff are excellent, very friendly and accommodating to guest's needs.

Many private events in the hotel keep significant areas of the hotel off limits to paying guests. While it's natural that private events are held in hotels, on each stay at the Athletic Association we have not been able to enjoy the Game Room in the evenings (usually about half of the time), and Cindy's was usually at least half closed. It would be nice to maintain these areas for the paying guests.

Beautiful building, location, fun atmosphere

Too many “rules” about where or when you could sit somewhere particularly for Cindy’s. Obviously meant to keep “unhip” out but hotel guests should get some consideration. But tables (and in lobby too) were constantly reserved and it was obvious that especially in lobby area people were just there drinking free coffee and studying. I didn’t mind size of room but nowhere to put your stuff.

There were several food options on the premise: Breakfast/tea; Shake Shack (quick bite); lobby area for eating; game room (socializing & food); full fledge sit down restaurant. Although all those spaces are casual, the service was really terrific, both attentive and efficient. The spaces are very open so a little on the noisy side, but everyone -- both servers and customers -- are relaxed so that the overall experience is really very positive.

Soundproofing could be better in the rooms. Definitely heard when people were talking in the hallway. Also, the shower specifically. It is a rainshowerhead so there is no angling it and the partition is shallow so that a shower is somewhat chilly. Tub is very deep. But ventilation in the bathroom is excellent, so there isn't a fogged up mirror or a huge puff of steamy air that releases into the room.

clean, quiet, very close to the econsulate

a little pricey

Location was great. Staff was great, very helpful. Food was very good. We came for a wedding and all facilities, services and food were excellent.

Room and furniture in the room was a bit shopworn. The shower flooded the bathroom floor. The room wifi was okay but limited the number of devices on at one time, which made it difficult to manage who could be on at one time (there were four of us sharing the room). The lobby internet was abysmal, more like dial-up.

friendly atmosphere

We had a problem with our first room not being up to a sanitary standard and the staff immediately switched our room with no issue. They were extremely willing to make this a great stay. We loved the game room and it was great to have Shake Shack, a cafe, and the roof top bar all in one!

The shower did not have a door that closed, making the floor extremely slippery/wet. A bit of a safety hazard!

I love the interior design of the room. It's cosy yet not too small. Love that the heat works well and that room service was superb! Just a ring and they would bring what you need in a jiffy. My favourite part of the stay was the breakfast area and the games room. I had so much fun with my friends just hanging out there. It was comfortable and welcoming.

Definitely the hot water tap. It only has really cold and then really hot. Difficult to predict.