The room was large and the beds so comfortable that we passed out every night. The spa facilities were wonderful and the facial excellent. I had to work a little on the trip and really appreciated the large lobby space that allowed me to do my work outside of the room. The roof top pool area and hot tubs were a nice touch during our cold visit.

The roof top pool deck was barely cleaned and very ice. We saw a women fall and injure herself. They mentioned being unable to put salt down due to the floor conditions, I would suggest that in cold/icy weather they close the area or take more precautions for safety.

Last minute Booking.com selection for one night stayover- hose based on best reviews, best price, and proximity to downtown plaza. Strike GOLD with El Dorado Early afternoon check-in; Greeted by all garage, bell, and front desk ees Just right distance from plaza and Canyon Rd galleries Pleasant SW decor, spacious lobby, hallways, elevator landings Cool lemon water in lobby Parking 24/7 access included in price/ resort fee; hate when there is additional charge Backlit LED mirror in bathroom Good walking map shared at check-in Digital thermostat unlocked; lets guest control fan!

Some minor maintenance opportunities

The hotel was in a great location near all of the downtown attractions. Valet parking is included as part of the amenities fees. I typically don't like valet parking because I prefer to have access to my vehicle, however the valet crew let us know where our car would be parked and if we needed access to it, we only needed to ask. The front lobby was lovely and I appreciated that they had ice water available in the lobby area. The room was spacious, beds were comfy, and bathroom was clean and well stocked. I'm super picky about cleanliness at hotels and found zero to complain about here. We stopped by the bar in the evening and the bartender was awesome - we had a great conversation with him and some of the other guests and he made an excellent margarita!

The staff was very friendly, the pool and Jacuzzi were salt water which is way better for your skin. The hotel is right on the main street and the Agave restaurant had the most amazing food and margaritas.

The long walk to the room

Good garage attendants, decent housekeeping, ok front desk. Faux wood floors in rooms are good.

Food and Beverage is weak. Main restaurant shuts down about 8:30; literally they start shutting lights down around you. Looks nice but no ambiance, no music, staff in restaurant is not happy with their management. Locals won't go there because they don't have any idea how to create ambiance, lights are too bright, no music no promotion. Go somewhere outside of hotel, certainly outside of this hotel groups restaurants. Again, I like the decoration but they are really missing it.

Great location and always like the ambiance of the hotel

The front desk people weren’t manning the desk. A bell to call someone would be useful. It was Thanksgiving time so I give them a pass on that issue. Also it was very difficult to get change for large bills for tipping. Had to ask the bartender or wait staff. Finally I was told I wasn’t staying log enough to qualify for a room with a fireplace (3 days). I made reservations well in advance specifically to get a room.

The location of the hotel was great. You were right in the Old Town and everything was just a short walk. Entering the Hotel was everything was beautiful. The staff were very friendly and helpful. the restaurant was delicious and so were the margaritas. The pool was beautiful although a bit cold. The staff handled guests that were being rude not being able to drink alcohol in the spa very well as they were drunk and revolting to a young staff member.

The air-conditioning is our room did not work well and it did get hot.

The hotel is located right in downtown about 5 minutes walk from the main plaza square with access to restaurants downtown but also a 10 minute walk from the railyard arts district. You really don't need a car if you're staying here to visit Santa Fe unless you're going to Meow Wolf or hiking at nearby trails. The staff are incredibly courteous and accommodating in providing recommendations as well as reservations for restaurants. The room is comfortably appointed with the usual bottled water, fridge, and amenities.

During our visit the hotel was undergoing some refurbishment. We didn't hear any noise but it's an older hotel and it's good to see they're renovating the place to keep it updated. We also visited the pool, which was nice but being as the weather was cold, and it being outdoors, we never got to try it out. None of these points are necessarily bad for the hotel since it cannot control the weather nor be faulted for improving the place.

We loved our room on the 5th floor. It overlooked the town and was beautiful all lit up at night. The skyline and sunsets were gorgeous. The restaurant dining was delicious. We had breakfast, lunch by the pool, happy hour in the lounge with lounge bites. The green chile cheeseburger was so good!

The only issue we had at all was the temperature of our room was on the warm side, even though set to 66. We kept the curtains closed until evening when it was cooler out so we wouldn't let the heat inside. It wasn't the end all, but would have been more comfortable if the room stayed a little cooler.

Nice facility that is reasonably well maintained.

Staff at front desk were pretty rude and disinterested in issues guests had. If you’re going to have an ice water dispenser in the lobby someone has to care enough to keep it full. It was empty all day on our day of arrival. Random excess charge showed up on my card despite the room being prepaid, which was on top of the $50 hold for incidentals. Front desk couldn’t tell me why the charge was added but did remove it.