Excellent location! Room was clean and very modern. Staff was very friendly and attentive.

Hotel bar was overpriced and had subpar food. pictures on booking site show a margarita machine in the room with the Village King Package however this is an option available at an additional fee and is offered after the room is occupied. I was hoping to surprise my wife with this upon checkin and was disappointed that it was additional and not offered at booking. I spoke with the guest services about this and they brushed it off.

It was in the ideal location. We had a dance competition at the LeConte center. It was the closest place to stay to the convention center. They also had a free tram that took us back and forth. I loved that the hotel was right in the island. We would check out shops, restaurants and rides in the island and just walk back to our room.

When we arrived in our room there was a cigarette odor. They sent someone up with spray. It took a few days for the smell to go away. We had to pay for parking. I get paying for the valet parking, but the hotel parking was a little bit of a ways to walk to and we had to pay for it. Plus, the hotel parking lot was small. The big parking lot just past the hotel parking lot is not overnight parking. When I called and talked to someone at the hotel before coming, they told me that it was free parking. The other thing that was a bit of an inconvenience was that the tram was always packed. I don’t know if that’s something that is in the hotel’s control though. It was really hard to get spots for all 4 of my family members.

The location of the property is terrific. it is close to everything and the shops at the Island were convenient. The rooms were clean and quite big. The beds were super comfortable. We had a balcony above the shops and it was really nice. The rooms were pretty quiet even though they were by the shops.

It was a bit confusing finding the hotel, figuring out parking and then trying to find our room. We initially went to the front property since that was the first Margaritaville property we saw. We were given instructions to go to the correct hotel but it was very busy and parking was confusing. We ended up using valet. Once inside, the check in was quick but not much information was given. We were given the keys and then took a very long walk to our room. The directions were not very clear. We eventually figured out how to get to our room through the elevators in the Island shops.

Awesome location! Didn’t even have to leave the island. Plenty places to eat and shop.

The blinds in our room did not block out very much light. We kept waking up thinking it was morning because the light coming in was to much.

The view is amazing. The male and female staff working Front desk at 1 pm On Sunday July 30th were phenomenal . My aunt had never been to the Island so they fixed us up with a fountain view and were so amazingly friendly. Whom ever taught them their hospitality needs an award also. The bartender working the roof top pool that day made me the BEST ever watermelon margarita I’ve ever tasted in my life. The single ....lol...gentlemen working valet won me over by airing up my floats. We had a very wonderful time.

The beds .... they are not the most comfortable beds. Also being woke up at 5am by staff of the Island pressuring washing after sitting on the balcony til 1am in awwww of the beautiful view was most annoying

location and staff especially the valet stay were always so accommodating.

I didn’t like the hot tub being cool, it was Luke warm at best. this was one of the main reason for my husband wanting to stay was the heated pool and the hot tub. the beds, the beds re soooo uncomfortable… I am use to my Tempur-pedic and this was a rude awakening. lobby was under construction which I was aware of…. also room service, tried for 3 nights to order, could never reach anyone… always got mailbox full. called service desk and the Sid keep calling they don’t close for 2 hours…

When we first pulled in the staff was super nice! They checked to see if our room was ready so we didn’t have to get out of the car. We decided to do the valet parking. They help us unload our car. Then offered to take our belongings to our room! Although we declined that. The check in at the front desk was super smooth. The valet came up and got the baggage cart for us. The room was big, beds were soft! Definitely recommend this hotel.

For the price you pay, you would think there is breakfast but no. Other than that everything was amazing!

Very spacious room with a dry bar, beautiful bathroom with a large walk in shower. There were plenty of lighting options and a nice gas fireplace in front of the bed. Our balcony looked out onto a small river than runs through the property, it was very tranquil and relaxing. At night there is a lighted water show set to music in the pond in the center of the complex, it is very entertaining and not to be missed. There are comfortable rockers surrounding the pond for viewing.

We didn’t have any complaints.

LOCATION and was VERY CLEAN! STAFF was some of the best I have ever experienced. This was the place we chose for our 30th Wedding ANNIVERSARY and overall it was hands down an AMAZING PLACE! The thing that makes it MOST APPEALING was being in the CENTER or a short walk of EVERYTHING! I would recommend this place to anyone.

If I am being HONEST the BEDS was NOT very COMFORTABLE especially for the PRICE that you pay for the rooms.

The room and location.

Our room had stains on the cushions (on the benches) at the foot of the bed. We had a double queen room on river. We wanted to spent alot of time in the evenings on balcony but unfortunately the stores below us were constantly coming outside and dunping trash. Most had glass bottles either breaking/banging against each other. We spent less time outside over that issue. It was very disappointing.