The location was just perfect.

The ground floor apartment that we had was in the little far corner of the building with no view at all of anything . Considering it is the highest costing room in the building, it was a little disappointing. We would love to stay here again but in a lower cost apartment , with may be some sort of view, even if the apartment is not as modern . Photos of the view from our apartment glass door are attached. The photos on bookings.com are a little deceiving, they look like every apartment has a view of some sort. It’s just seems that the most expensive apartment has the worst position with no view .

We stayed in one of the suites. Exceeded our expectations. The suite had direct access to the pool level and was equipped throughout with good quality technology. Once we figured out how to utilize the buttons it was an absolute breeze. My partner's favourite thing was the futuristic toilet (had a bidet, self flushes AND cleans once it detects 10seconds of you no longer seating). Bed was super soft and comfortable. Kitchen well equipped with utensils and cuttlery. Coffee pod machine which we used every day (free pods to use along with free coffee, sugar and tea, and milk). Washing machine and dryer equiped in toilet/bath area which also came with free washing powder and toiletries. Suite has a beautiful modern layout and is absolutely convenient with space and storage throughout from bedroom to kitchen/lounge. Housekeeper came every day to check if we needed any additional items (fresh towels, etc.). Secured car park inside if requested. Elevator access and easy instructions to follow when checking in/out, how to get to room, where to park car, etc. Great location as it is very close to the esplande (right around the corner - very short walking distance). Access to many shops and food options. Wonderful, super friendly staff. Could not have asked for a better experience! Loved our stay and wish we actually booked longer. Highly recommened!

That we didn't book longer! :)

Very comfortable, close to Esplande, undercover secure parking.

Would request a balcony with a view

Great location to everything. Stayed in the executive suite which was lovely. Very nice and comfortable. The reception staff were very helpful. It was next to the night markets which you could walk thru to the boulevard. Cairns central was a few blocks over and was an easy 15min walk, where you can access the Shopping center, Scenic train or the greyhound bus which I booked to go to mission beach and back in a day.

That the reception closes at 4pm on Monday to Friday and 12pm on Saturday, Sunday and public holiday. I assisted quite a few overseas visitors who were stranded outside. Reception needs to make it very clear what to do after hours with entering the building using their key.. I checked in after hours and you need to ring a number or push an intercom buzzer then they give you a code for a mail box on the otherside of the driveway where you will find an envelope with your name on it. Inside the envelope is your keys and welcome letter. I think they should text you a code on the day of arrival.

Il Palazzo is in a great location, only a few minutes drive from the airport. It's close to the the Aquarium, Museum and the Night Market. The apartment that we were allocated (No 12) was right next to the pool which was great for an early morning / late evening swim. There's also a barbecue area which you can use if you wish. The room was clean and functional with a kitchen area that fitted our needs. We were out and about quite early most days so didn't do the whole breakfast thing, just grabbed some toast before we headed off. There is a microwave, cooker, toaster and kettle etc with enough cutlery /crockery for 4 people.

There was nothing that we didn't like

That the location was great.

Better instruction on where the key was left for after hours arrival. The email instructions I received was not the correct instructions when speaking to the after hour staff. Very disappointed to get to third floor when and the key was in the locked PO Box downstairs and have to go back and forth. The box was left opened and we did not need any combination to open. The lift was also very slow and needs maintenance big time as it takes ages to go up and coming down. My first impression was that the lift is stuck and that put me in a panic mode.

We arrived a bit early and the manager kindly checked us in early. We were given a recently upgraded suite which was beautifully clean and very comfortable, with everything we needed. It had a private outdoor area, very close to the pool (which was also pristine). We were right next door to the night markets and the esplanade but despite that our unit was very quiet, no street noise whatsoever. Also an easy 10 minute walk to cairns central and the train station. Having a laundry was great as it meant not having to take clothes home to wash.

The WiFi reception was very poor. We could only get adequate WiFi if we sat in a specific area in the lounge. We were told we could use it easily in public areas, but that's not very appealing, as I'd rather be able to do so in the privacy and comfort of my own room.

Very well appointed apartment, self-contained. Perfect location, close to many restaurants and attractions, within walking distance. Refreshing pool, lift to all floors. Excellent air-conditioning.

The first room overlooked the car park when we had expected a pool-facing room. This was rectified after 3 nights, and we were very happy from then There appeared to be people occupying the floor above - persistent knocking like a door banging, which made sleep difficult.

Location, location, location. Night Markets and Night Markets tour bus pickup 20m away. Woolworths a very short walk. 15 min walk to reef trip pier. We were on the first floor which had stairs so we only needed the lift to move luggage. Security was good. If you were not a guest you could not get past the foyer, at night foyer was by key access only.

Yes there is good WiFi in the 1st floor guest lounge and interior courtyard but don’t expect a consistent signal inside your room.

Fully self contained apartment with cooktop, large fridge and washer and dryer. Incredible location. Housekeeper came to change towels and rubbish every day. Secure parking. Very helpful manager!

Almost nothing! Lots of hullabaloo about sensitive fire alarms potentially being set off even just from having a shower which shouldn’t be the fault of the guest, and a few dusty and unclean spots around the apartment but otherwise was great.