I knew I was booking a budget hotel and their pool/hot tub was closed and the restaurant was not open during the days of the week that I stayed there. So none of that was a surprise. But the room I did book was not what I thought I was booking. I realized I had made a mistake. I talked to reception and I was able to switch rooms to the one I originally wanted - the 2 bedroom suite - and it suited our family perfectly. The staff were super accommodating even after we had already tried to get comfortable in our first room. It is hard to take a family of teens and their friends on a trip as accommodations are expensive to fit everyone and this hotel fit the budget. No frills but that is ok. I highly recommend the 2 bedroom suite.

Very nice linens…towels and sheets

Internet did not work but the evening lady came and helped, it was not plugged in. There was no coffee when we arrived. The second day there was no coffee, no face cloth and no hand towel and no bag for the ice bucket… The maids really need to do a better job. The bed was not made well, sheets just kind of pulled up… I had a difficult time plugging in Coffee pot and microwave, there was a power var but the cords on these items were very short, they need a separate extension cord for that…

Good location, easy walk to downtown Courtenay and to two large grocery stores. Very large room with table and two chairs. Bed and bath linens were very white and clean. Mini fridge has a small freezer section. Microwave in room. Efficient and quiet air conditioner. Coin operated washer and dryer on premises. Vinyl plank flooring instead of carpet which is a great idea. Good cable TV selection.

Not a major issue and certainly not unique to this hotel, but at times you are in a room with hard floors and spill water or a drink and get a wad of tissue to wipe it up and the tissue comes up dirty. That happened here. Probably happens even if mopped during cleaning though, for a floor like that it would need to be scrubbed and I get it that the housekeeper isn't going to do that every time. Whether carpet or hard floors, my practice is to wear slides at all times anyway. Also I would advise asking for a top floor room since the floors are hard and you will hear the occupants above walking around or rolling luggage. Not a real big deal unless they stay up late or get up early. Otherwise no complaints and I would stay again.

Everything was amazing. Having a big dog, it is hard to find accommodations let alone an old dog with him having hip dysplasia and this place exceeded any and all expectations. Unreal customer service. The smoking area is a friendly place to meet new people and get a good insight of places people may want to visit as a tourist. 10/10 recommend this motel.

Nothing. I wouldn't change a thing about my stay. It was exceptional.

Location is super central to everything you need in and around Comox! Clean, simple rooms with the essentials, great place for one-night stays.

The room isn’t very soundproof - we could clearly hear our neighbours upstairs when they got home around midnight. Bed is very firm, will bring my own pillow next time.

This is a fairly reasonably priced motel. I have stayed here a couple of times before. Staff is pleasant and helpful. The rooms are being updated, so are quite attractive. The rooms are clean.

I knew from my other stays that the motel can be noisy. People going in and out of their rooms - even at night, maybe having a smoke or something...... This is a drawback, but that is probably why the prices are a little cheaper. Bring your ear plugs!

Kitchen was nice although I did not use it. Spacious room. Bed was fairly comfortable. Bedding is nice. Black out curtains good idea. Lots of clean towels.

Could use better lighting. No hair dryer but I think other rooms have one. Also needs a radio to check the time and set an alarm.

We really liked the location of our room, off to the side of main complex and that the bedroom window & bathroom window offered a cross breeze. Loved the King size bed, clean crisp sheets, and also the clean towels each day. Appreciated the air conditioner and mini fridge!

Would have loved to have had a kettle!

I am a light sleeper. I assumed I was the only one staying there, but when I left early in the am, the lot was full. The room was extremely clean and felt welcoming and that a lot of care was taken. The location is near to the downtown, many restaurants, etc. When I checked in, Susan took a lot of time to find out my needs and advise me. Old school service. Indoor pool and hot tub looked good, but I had no time to try. It's an older building, but the interior of the rooms are upgraded.

An older lady travelling alone on behalf of a non-profit, I needed safe but inexpensive accommodation. I was impressed with the quality of the renovations of the room; good quality vinyl "wood" flooring, beadboard and chair rail to add some flair to a simple room, excellent, modern bath fixtures with good lighting and shelving. Many five star hotels I have been in could learn on how to equip a room for a guest's use from these owners!