Super location and super view from the room, and a nice room with space + good lighting. Staff was very helpful and nice, especially the receptionist from Argentina. We could stay in the room longer than until 12:00, which was comfortable. Breakfast was very delicious, a big choice and tasty juices.

I expected to have some drinks in the cooler, some coca or vine. I did not like that the bathroom and toilet were separate but it is an old house, it's understandable. The bathroom side was cold. Toilet lighting was terrible, the lamps in the mirror were too strong and ladies could not do make-up, because it was blinding. Probably the designer was a man! The sink is too small, according to the bathroom size. And it would be nice to have a mobile charger beside the bed. There was 0 charging place beside the bed or night table.

The location was perfect, close to the train station, Tivoli and bars and restaurants in walking distance. The beds were extremely comfortable and breakfast was excellent

Guests need to organise room servicing, clean towels etc, via an app. Assumes everyone has a smartphone. The app for luggage storage didn’t work so the manager stepped in to resolve the situation quickly and effectively, only for us to be told off by a member of staff for not using the app when we returned to retrieve our luggage! There is no bar to relax in with a drink after a day sightseeing. The restaurants and bar are managed by a different organisation And the worst, glass doors to the bathroom which do not actually close completely!

Location, style and sense of history. Great shower and very clean. Great breakfast and staff very nice and helpful

Nothing

The location and the size of the room. Also that there was a bathtube. The brekfast was excelent

Missing a resturant and bar

You have to pay an extra fee to store your luggage after the check out

Excellent location in the heart of Copenhagen and just a stone throw from the main railway station which is excellently linked to the airport. We also appreciated the friendly, helpful staff and the great breakfast full of every conceivable option. We found it great value for money and were very happy overall. We also had no issue at all with noise as the hotel is so well sound proofed. Also wonderfully heated, we were there in very cold weather.

I thought the room a bit small for a superior twin with only a tiny space between beds. Our room was on the first floor so perhaps there are bigger twin rooms available. I didn't like the cleaning system, the fact that you had to request cleaning every day. One day we might have been late with our request as the room was inadequately cleaned that day. I feel that a daily clean should be default in every hotel, as has been my experience in the many hotels I've frequented worldwide. But these were only only minor niggles in an overall positive hotel experience.

The hotel's location couldn't be more ideal for exploring the city, with an underground station just steps away.We stayed with our families, occupying a total of eight rooms, and everyone was thoroughly happy with the hotel.The staff was very friendly, helpful, and accommodating, meeting all of our needs or requests.The breakfast was outstanding, offering a wide variety of delicious options.Before our stay, I read some comments about the breakfast reservation process being inconvenient.However, we found it to be an easy way to avoid long waits for a table.While it's not mandatory to book a slot, doing so can help you avoid potential queues during peak breakfast times.

We were a little disappointed with the size of our room (only with ours).The receptionist go to know that we were about to get married, so he kindly offered us a very nice room, however turned out that practically all our families had nicer, larger and more spacious rooms than we had.Anyways, this was a minor detail that didn't significantly impact our overall stay or great experience in the hotel, only a truly nice room would have been a nice touch to celebrate our special occasion.

I LOVED the location, the breakfast was to die for, plenty and excellent choice. Staff was lovely, friendly and accommodating. Rooms were spacious with comfortable beds.

Their eco.cleanjng policy. It is not the fault of staff, but the room, especially the bathroom, was dirty because of their eco cleaning policy that clearly state cleaners won't clean the bathroom or vacuum cleaning the room during your stay. You have to book cleaning in advance, and im OK with this, but even if you do it due to the policy cleaning, it is substandard.

The location was perfect, close to the bus, metro, and main train stations. Situated in the heart of the city, with the main shopping street just around the corner. The breakfast was one of the best I’ve ever had at a hotel, and I’ve stayed at many. The staff were incredibly helpful, polite, and attentive. The building is rich with history, and you can truly feel it in every corner. I absolutely loved how cozy and welcoming the atmosphere was.

The room was quite cold at first, and it took me a while to figure out how the heating system worked. It would be helpful if the staff explained this during check-in. However, once I sorted that out, everything else was perfect.

Easy to get to bus, metro, restaurants, shopping, and sights around city. Breakfast was very tasty and filling. Staff were very accommodating and helpful.

Didn't really like the glass doors to the bathroom. Did nothing to keep someone from hearing noises made there. Due to the central location, there were a lot of late night noises which mostly seemed to end at midnight. The courtyard view was pleasant though reverberated all of the noises like the rock band which started practicing after 9:00 p.m. Glad I left before the three day concert even taking place in the city plaza.