Beautiful, new, and modern hotel close to Zurich to visit/ work in the city or to catch a flight at the nearby airport. Excellent comfort and cleanliness; everything is well-designed and works perfectly. Very well soundproofed; you won't hear flights, traffic, or your neighbor at all. It's located in an industrial area, served by a big Migros grocery store and Fleischli Bakery, which is a big plus! Very convenient the train connection to Zurich center too. I absolutely loved it! I know how crazily expensive a hotel with a similar design can be in the center of Zurich, and this was a perfect solution for me. I would recommend it to anyone who loves being in a modern, clean environment and who doesn't mind not being in the city center.

The temperature regulation system in the room was hard to understand and set up correctly; it was rather cold throughout the day/ afternoon and too hot during the night. Maybe a brief instruction would help.

Excellent breakfast but North Americans prefer full cups of regular coffee not just half cups of specialties like expressions, cappuccino, etc

Your website is not clear re transportation from Airport to hotel. Tell people where to go at the airport to find the buses and how to identify the right bus/lane for travel to your site. I was quite confused until a couple of locals heard me talking to a bus driver (who didn’t know anything even tho it was the right bus for InterCity) and helped me out telling me which bus was the right one and which stop I needed. A message on your website “proceed to bus/trams outside Terminal 2 and go to Lane N for bus number XYZ would be a big help to tired travellers.”

The hotel was very clean! Very Modern! Mutoni at the front office was AMAZING!!! she made my stay feel like home. She was very supportive and warm! 5 star rating FOR SURE!!! I liked that I got an early check-in at no extra charge because my flight arrived at 7 and it would have been a bummer to wait till 3pm to check in to my room. this flexibility was highly appreciated!! The bathroom was clean and room service was always available. Beds were comfy and the hotel is literally as advertised on the website. What you see is what you get. It is close to the airport and there is a free shuttle from the airport to the hotel but you pay 6 francs from hotel to the airport which is not bad. Highly recommend for short business trip in and out of the country. If youre in Switzerland for vacay or exploration, maybe not as it is not near the city centre

I had to drag my heavy suitcases from the room down stairs by myself. It would have been useful to have someone to assist. I didnt appreciate that when support staff knocks twice or thrice, they let themselves in. Therefore had to lock using the safety latch. Hotel is situated in a bit of a village residential airport area hence not many restaurant options nearby if you want to explore unless you go to the airport where they have a mall/shopping complex.

The room was pleasant I all of its aspects: furniture, comfy bed,total silence and above average cleanliness.

The receptionists need to improve their customer's service skills , no doubts. The restaurant should offer a few more choices.

The hotel has a really nice ambiance and it’s clean and the rooms very quiet. However, my favorite part of the property was the bed. We flew in so exhausted and very quickly fell asleep in a very comfortable bed, which we very much needed. The Shuttle to/from the hotel was very convenient and affordable.

We only had one bottle of water in the room and there were two of us.

Very friendly and helpful staff. Good facility, clean room

Nothing much. Airport transfer is free from airport to hotel, 8 CHF per person the other way round. It is too far to walk to airport but can take Bus 510, which runs every 30 mins

This is my second stay at IntercityHotel Zürich Airport. The property is convenient for an overnight stay in Zurich. The shuttle to the hotel is free but you have to pay a minimal fee for the shuttle back to the airport. The staff is really helpful. The property is nice and clean.

The staff were helpful, friendly and knowledgeable. My room was very comfortable. The lobby area is cheerful and inviting. I was able to get a free shuttle from the airport, which I greatly appreciated.

Nice facilities, close to airport and nice walking options. Breakfast was very good.

There was a safety issue in the parking lot early one morning which was extremely alarming. Police should have been involved. Management was notified by email soon after but didn’t respond. We had to follow up and only then felt like it was a sort of brush off. While other staff seem empathetic and wanting to jump in to resolve the situation for future guests those in authority didn’t seem to care. While I enjoyed my stay here I wouldn’t trust the safety there given the response to this incident. There are other hotels right near this one so I could just as easily stay somewhere else and expect safety issues are handled professionally.

I recently had a wonderful and affordable stay at the IntercityHotel Zurich Airport. The hotel was clean, well-maintained, and conveniently located near the airport. The staff were friendly and accommodating, always ready to assist. The rooms were spacious and comfortable, providing a relaxing environment. The Wi-Fi connection was reliable and the in-room facilities were modern. Considering the affordability, the IntercityHotel Zurich Airport is a great choice compared to other hotels in Zurich. The combination of its nice and clean accommodations, friendly staff, convenient location, and affordable price makes it highly recommendable.