Quiet and comfortable room, very comfortable beds and pillows, good location nearby to train station, friendly staff and knowledgeable concierge David can help you out with everything you want or need while in Florence

From the initial booking the staff comunicated with me regarding my stay. We were welcomed warmly by Geovanni. Taxi ride from airport to hotel was $28. Great location near many attractions and surrounded by restaurants. Geovanni recommended a great place for dinner plus other helpfull info along with Nick and Dina. The Duomo is only a short walk away. And 5 min. walk to the train station. The rooms are small but big enough and stylish. The bed was firm but very comfy. Bathrooms are big. Wifi worked great. Breakfast was good with enough options. I highly recommend this hotel for location, comfort, and friendly staff.

Nothing. All was good.

Great location, walking distance from most of Florence's main attractions. The staff were very friendly and helpful. They gave advice on where to visit, helped with arrangements for taxi and other transport. They offer you a brolly if its a wet day. One day we had an early start for a day trip but they told us we could have our breakfast before the designated start time. There was a lovely friendly vibe in the hotel. The rooms are modern with excellent sound proofing and a nice bathroom.

There could have been slightly more storage space for cloths. Breakfast area can be a bit cramped at the busiest times. But these wouldn't be reasons not to stay here.

Perfect location, 5 mins from the train station and in the centre within stone-throw distance to many shops, restaurants and the attractions. It was great for when we needed a little break during the day. The room was modern, cleaned daily and ours faced to a back street, so very quiet! Bathroom was great too, modern and with great water pressure. Really enjoyed our stay. It was great value for money too.

We had some miscommunication with the payment timings: the price of the first night was blocked 10 days prior to arrival, which we weren't aware would happen. But it was promptly clarified through Booking.com customer service!

Great location super close to the main train station & a very easy walk from the train station to airport. Super close to historic areas - everything was within walking distance. So much fun to just strolll around and explore. Staff was fantastic, rooms very clean, and the included breakfast was wonderful. Would definitely stay here again.

Rooms were a little tight even for European standards- the only negative thing was it was difficult to find spot to place our large suitcases other than that it was fantastic

- Location is exceptionally good. Staying near the train station allow you to easily make day trips to various places in Toscana. - Giovanni from the front desk has great recommendations for restaurants nearby

The temperature control of the rooms is handled by a computerized system, not always in sync with guests needs. Very little control is left to the guests using the thermostats in the room.

Can't be more satisfied with this hotel and their amazing staff. When we arrived more than 1 hour late due to a delayed flight our through the hotel pre-ordered airport transfer was still there, it was what we really needed. Their breakfast buffet is just what I liked, coffee made to order, fresh juices, etc. And we wanted to to get airport transfer to go back home the concierge informed us that we could either take the train/tram for 1,50 EUR or he could order us a taxi for about 25 EUR, letting us choice what suited us best. Really happy about our stay.

This was our second time at this hotel. What made us come back was Giovani’s warm reception. He is always thinking about our well being, and make us feel welcome in Firenze. The overall staff is very good, but he is exceptional The property has small but very good, modern and silence rooms. They provided us with a bigger room this time at the first floor, so we didnt have to take the elevators everytime we went up, which was good. I also recommend having the cappuccino at breakfast, which is the best!

The air conditioning above the bed in our room.

During our Italy trips, we had stayed in a number of 4 stars hotel but none were as attentive as the Urban Market Hotel in Florence. My wife was impressed with their attention to details and excellent service. For example, this was the only hotel which make sure we have the right number of towels / slippers (there were 4 of us and previous hotels we had stayed in never gave us the correct number). The cleanliness of the rooms were also of a high standard, they always make sure the shoes were neatly arranged and they even found my son's earbud covering (despite us searching through the room). It's these little details which set them apart from other hotels. Summary of why we would highly recommend the Urban Market hotel: 1. Spacious and clean rooms - ample space for big luggages, toiletries provided were also of a high quality 2. Wide breakfast spread (cheese, bread, pate, fruits, yogurt, bacon, scrambled eggs, pancake, ham, several types of pantries and cookies etc.) - freshly prepared daily 3. Friendly staff - I would like to commend the front desk and kitchen staff who always served us with a smile and accomodated our requests for water refill, eating our buy-back at the lounge area, allowing us to have early access to the breakfast area when we have to depart early for our day trip etc. Thanks for going the extra mile to make our trip so special, we really appreciated it.

Everything was perfect but perhaps if there's 1 thing that can be improved - I would say the wifi can be enhanced. It was intermittent and I end up using my data plan.

Everything was amazing 👏🏾! The staff provided excellent customer service, they went above and beyond! Made excellent dinner reservations for us and all the food was mouth watering and perfect . It was my birthday celebration and they surprised me with cheesecake and wine ❤️Love the design of my room and the breakfast was great 🫶🏾 This will be our hotel to stay in when we come back!