This is a simple and great place to stay. The hotel is very close to everything including the train station or the tram station which is very useful for airport connections. Then it's walking distance from any landmarks, shops, restaurants. My room was quiet, warm, clean and the bed was very comfortable too. Nice to have a good selection of tea, coffee, biscuits at the reception. The hosts are lovely too. I would definitely recommend this hotel and return here again.

Everything was perfect. Couldn't be happier of the choice. To recommend.

Living near Nice (France) for years, I have of course been to Italy several times and here Bencidormi managed to be a positive surprise! Roberto (owner/manager) greeted me at the front door (street level), assisted with my luggage and was helpful, friendly, flexible and service minded all the way. The breakfast treat was just that little extra! The hotel was very clean, quiet and clearly well-organised -and with a ten minute walk to the Duomo, the Via Faenza location is great... Oh, just another thing, if you like me are into opera, just talk to Roberto for that local Florentine input...! My date and I had a fantastic evening with Madam Butterfly, the performance and the acoustics at the Maggio opera house were impressive. Thank you for a great stay in Florence!

1) Location is near to train station* 2) Temp control works well. Can adjust to comfortable temp* 3) Kettle provided in room* 4) Bonus is there's a small pantry that has coffee, tea, sugar, creamer, microwave oven provided* 5) As mentioned in many other reviews, the coffee is good! 6) We thought there is no breakfast included, but the owner gave us coupons to redeem breakfast from a cafe nearby 7) Good noise isolation. No street noise or neighbour noise. Can sleep well* 8) Location feels safe in general* * = items important to me

Do take note this is more like B&B setting. There is no round the clock reception presence as in traditional hotel setup. But it doesn't affect us.

Lovely, friendly and helpful hosts. We felt very welcomed. We received all the information we needed, and also had a chance to chat a bit with the owner - what a nice person he is! The room was nice, clean and tidy, same as the bathroom. All the appliances were there - hair dryer, toiletries, kettle, tea, coffee etc. Very good location - waking distance to the train station, key attractions, restaurants, bars etc.

The room was big enough for us and we stayed for one night only and had only small backpacks with us, but I think it may be not spacious enough if you travel with a lot of luggage.

There were some very nice touches. The room has towel warmers, disposable slippers so your feet are not directly on a cold floor, soap dispensers by the sink and in the shower there was plenty of hot water and water pressure. There were also plenty of outlets for charging electronics which I appreciate because I’ve stayed in so many places where there are just a few outlets and stuff has to be unplugged to plug something else in. Roberto met me at the door and carried my luggage up the stairs which was completely unexpected and appreciated (it is one floor up from ground level). He is and wife are personable and pleasant. I would definitely stay here again. It’s about a 5 minute walk from Duomo. There is an espresso machine (capsule type) down the hall and he will show you how to work it.

The place in settled on the strategic position: close to central train station, Santa Matia Novella, Duomo, San Lorenzo. The staff is very friendly and helpful. Everything is clean. The bed is very comfy, big and has a good mattress.

We stayed in the room 7. The isolation inside of the building is not very good. I heared waterfall next to my head when somebody upstairs took shower. At the same time it was very quiet from outside. So, the place is very good to stay, but bring your hear plaques if you have light sleep.

Everything was amazing, the host was so so kind, he welcomed us and gave us loads of tips about what to see in the city centre! He was so helpful the entire trip, letting us leave our luggage at the hotel on the last day and even carrying it downstairs for us when we picked it up to say goodbye. The room was incredible, the bed was massive and a very nice clean bathroom, nothing was missing! We stayed here because of all the amazing reviews we saw online and we can see it was really worth it! I would give this hotel 5 stars!

Before my arrival, I sent a message requesting a kettle, and he promptly fulfilled my request, which was very kind. The hotel is conveniently located near major sightseeing spots and easily accessible by public transport. The room, bathroom, and linens were all clean. I was pleasantly surprised that the room was cleaned daily during my stay—a nice bonus. When my adapter didn’t work, Roberto generously lent me a universal one. Although I knew the hotel was on the first floor and had prepared to carry my luggage, Roberto kindly assisted with it. Upon my arrival, he provided a detailed map of Florence, pointing out key attractions, and spoke fluent English throughout. He was kind and friendly!

nothing, it’s perfect and up to standard.

Roberto is an excellent help for a first timer visitor. He explained everything about the city attraction and even the history which is an interesting additional for an experience exploring a new City in Italy. Not mentioned that the location are also just few walk away from the Train Station, all area are also within walking distance. The room and all the amenities were just excellent. I do recommend for a longer stay, more than just a night to have a maximum experience. Hope to see you again soon Roberto.

Could not find any. Everything is so heart warming and comfortable for a stay.

The hotel owner was a very nice gentleman. He welcomed us at the entrance of the apartment, helped us for an easy check-in, and introduced the city on a map. For our last day after checking out he helped us to store our luggages for a couple of hours. He also helped us to carry our luggages and passed us to the door while we are leaving. The room was clean and comfortable, it was not in great condition but for the price its value was very good. Location was also good, it is 5-6 min. walking distance to the train station, and about 15 min. walking distance to the city center.

The bathroom (especially the shower) was a little bit small, but it was not a big deal.