great friendly and helpful staff! very clean facilities, fairly comfortable beds. A/C could be a bit better but better than nothing on a super hot day. great location—close to all the tourist attractions plus easy to get to non-touristy neighborhoods.

A/C did ever cool the room fully and shower door easily came off the tracks but still a great experience. we still liked the bathroom and the room.

The hotel was exactly as advertised. Very sufficient for what we needed. The location from SMN Station was excellent. The room was clean, and the AC was great. The staff were PERFECTION. They took excellent care of our bags ahead of being able to check in. One of our packages was fragile, and this was communicated to them. Upon our return to check-in, I noticed that they attached a very large sign upon it stating "fragile" so anyone other than the person we told would also be aware and could treat it as such. Also, the convenience of an elevator was a great relief as many buildings did not have them. The room itself was very small, with no space to spare... but this was of no surprise to me. Do keep in mind... it is very small but highly efficient.

There was nothing that I didn't like. The facilities met all my expectations and were in accordance with what was being advertised.

Conveniently located near the Firenze SMN train station (very short walk). It was also within walking distance from a lot of the downtown Florence landmarks and restaurants. I would like to give special recognition to Mr. Iacopo at the front desk for being such a kind and helpful gentleman. The entire staff was very nice but Mr. Iacopo made my wife and I feel special during our stay. He was always eager to help and we appreciate him for making our first visit to Florence a success.

A good choice if you arrive late and want to stay overnight. Very easy to find. Right next to the main station and the tram stop (there is a direct tram from the airport). I kept in touch with the manager all the time, my flight was late. I arrived at the hotel after midnight. Another plus - there was a kettle in the room, and tea. The breakfast was in a four star hotel across the road. The staff are nice and friendly. I would say it was good for its purpose - staying overnight before travelling to another destination.

The building is old, it requires a renovation. My room overlooked a busy road, I could not open the window. The room was small and I had trouble airing it.

Very close to the Florence train station, with luggage store options. Excellent connectivity to other parts of Florence and Italy. There is tram, bus local and national service near by, apart from National Rail service. Check with Hotel if you’re coming with your car. The staff were very friendly, took time to make us comfortable after the long journey. Helped us with the luggage storage before checkin and after checkout. Always available to answer questions and help with room service. Rooms were well maintained, clean and comfortable. We were 2adults with 1Toddler, with lot of luggage and strollers. The hotel sufficient space to fit all these things and move freely. My room had TV with internet service, hence my son got some YouTube time to relax during the stay. Though the Hotel is in busy area, you didn’t hear the street noise. Unlike some UK hotels 😜 - you don’t hear your neighbour whispering Goodnight or walking mid of night for bathroom 😁

Bit crowed due to the location, but everything else was fantastic.

The hotel is situated close to the railway/bus stations and can be easily reached by the tram from the airport. The street is not the nicest one but there are many hotels, so it is safe there. The centre of Florence is about 10-15 minutes walk. I had a room on the first floor, facing the main street. The windows provide a very good noise isolation, I never heard anything from the street. The walls/doors unfortunately are not so efficient and some of the neighbours were quite noisy. The room - a single one - was relatively small, most of the space was taken by a big bed. I was positively surprised that the room had a fridge and a kettle. Wigi worked well. Unfortunately, no breakfast is served in the hotel at the moment, though it is possible to go to anothere hotel. I just took breakfast in a caffeteria nearby and all was fine. Generally, I was satisfied with my stay at this hotel and would not hesitate to stay there again.

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It was the biggest room that we have stayed in Italy. It had a walking closet and a spacious bathroom. It had multiple plugins on the walls so we could charge our phones at the same time when we arrived to the room. The room was clean and we found everything that a person could need during their two-night stay. It is walking distance to all significant places in Firenze. The staff was always smiling and helpful.

I didn’t like the fan noise that comes from the bathroom. Whenever we turned the lights on the fan would run with a noise. At night times, we used our phone lights to not to wake up our kid.

Location: Very close to main line train station, 20-minute tram ride to the airport. In the heart of the city. Room: Good size and completely newly decorated. Bathroom too. No breakfast at the hotel, but there is a nice lounge area where you can have a coffee.

This is more a recommendation to other travellers: check the room location as the lift only accesses the 1st floor. We were on the 3rd floor and it's not ideal if you have big cases or have slight mobility issues as the staircase is a little narrow. We were fine with it, but can see it isn't suitable for everyone.

We booked in an emergency, as our Air BnB was not a great fit. Our greeting from the receptionist was a breath of fresh air and the room was exactly what we needed. Thank you!

The morning of check out, a member of housekeeping was sitting on a vacuum cleaner outside our door sniffling for about 30 minutes. It sounded like they were in the room with us! We felt like they were just waiting for us to leave.

The hotel is a few minutes walk from the train station and easy to find. Location is perfect to see all the sights. Staff are very friendly and communicate throughout via WhatsApp. The room was clean and bottles of water were replenished every day.

My room was next to the elevator and it was very noisy at times. I could hear people dragging luggage and talking whilst waiting for the elevator. The bathroom had a unpleasant smell and the air conditioning was not very cold.