Good breakfast selection. Location great for train stn and walking to attractions. Front desk staff was most welcoming and personable; always smiling and greeting me when I was leaving or returning; helpful regarding directions and walking distances. Bartender was great, very attentive and knowledgeable; friendly, spending time chatting with customers. The outdoor courtyard for beverages was delightful. Beautiful relaxed setting.

Dinner service was awful. I asked if it was ok to order a dinner at 9:15pm and was assured it was fine. Then the waiter was pushing me to leave, wanting to take my plate away before I finished. Very rude. Most of the jets in the hot tub were not functional. That was disappointing since that was one of the reasons I chose this hotel.

So close to everything I wanted to see. Stop.The Carhedral, Statue of David, Ponte Vecchio Bridge and more. Also just a few blocks from the train station. My room was clean, the sheets sparkled!Liked the breakfast in the morning. Like there was so many places to lounge, both inside and out. Staff was all great.

The tables on all the patios could use a good scrubbing. The menu for dinner was kind of limiting, too nuch seafood. I would have eaten onsite more if the choices were more varied.

The staff were fantastic. The ambience of the hotel was really welcoming and the bar and waiting staff were informative and attentive. Rooms and bathrooms very clean. The hotel itself felt authentically Italian. The courtyard dining space was so pretty. Brilliant location too, within walking distance of galleries, museums and restaurants.

A minor point really which did not negatively impact on my stay - but as you have asked! The single rooms were very single! Small with a single bed. No robe or slippers which made them feel a little less prioritized - but fine for a few nights. If staying longer, I would opt for a double room though.

Great location, pool, lounge areas, and breakfast. Very unique layout for dining, with beautiful outdoor spaces. Clean room and bathroom, secure, lots of power outlets, good wifi and A/C, nice to have kettle in the room. Room slippers were a very nice touch.

Room was much smaller than expected but typical for European cities. No vent for bathroom, so you need to open the window. If you wish to sleep with the window open and are a light sleeper, you might encounter some noise (not unreasonable levels at all). In my case, I prefer the A/C and once the windows are closed, it is completely quiet.

Great location, and lovely heritage hotel. Rooms good (beds a little on the soft side for me but still comfortable!) Bathrooms clean and rooms made up each day. Great little jacuzzi and secluded courtyard garden for pre-dinner drinks was a bonus. The staff were incredibly helpful with booking restaurants and taxis; nothing was too much trouble.

If I'm being really picky (and this is more to assist the hotel with prioritising any future refurbishment), although clean and plentiful the towels could do with replacing, and some of the furniture in the room was a little past its best. Also, maybe consider replacing the fixed hairdryer in the bathroom (which was a little unwieldy to use) with one which can be moved around? But all very minor points and did not detract from our stay!

We were able to check in early which is always a bonus. As a return visitor (previously stayed here in 2018) we were given a welcome drink voucher which was appreciated. The included breakfast was excellent and we enjoyed our stay there.

The spa was slightly too hot to use - only because Florence was in a heat wave.

Great hotel, with an unbeatable location close to everything, excellent restaurants and bars around the hotel, the train station is about a 3 minute walk. Breakfast was good, super friendly and helpful staff.

The room was noisy and the hotel was a bit dated for the price and the pillows were not great.

Breakfast was very nice, and the restaurant venue was great in the little backyard with seating in the open available. Location was very convenient, literally 8 min walk from the train station and 15 min walk from the Duomo. Staff were extremely helpful and friendly. The lobby and bar area are very nice.

Electrical outlets were not working in the room, but got fixed after I informed reception.

The location is perfect and the staff are so bright, cheery and helpful. The jacuzzi is very welcome after hot days slogging round the sights. The breakfast is a welcome bonus and delicious. The room was a good size and we overlooked the courtyard which was an oasis of calm. Just perfect.

A very small point but the staircase wallpaper leading to our bedroom was a bit marked- just needs a little attention or it would have been a 10. Difficult to keep pristine when you have guest with bags.

The breakfast was delicious and the wait staff were quick to respond to requests. The room was large and well stocked. The location was right around the block from the train station and very close to main Piazzas. Everything was in walking distance.

Be sure to lock your passport and credit cards in the safe.