Excellent central location, a big room w a huge bathroom with a tub, a high-quality room-cleaning service, plentiful breakfast, competent and helpful English-speaking staff. My window was facing a street, busy during the day, but very quiet at night. Excellent choice overall!

Nothing much, I only had an issue with getting into hotel at 3:00am, when I arrived from overseas. The hotel itself is on 3 rd floor of of some building and the door to it is a responsibility of some guard, who ignored my door ring or slept on the job. As I didn’t have a cellular, so it was a very stressful situation. The hotel should have an intercom downstairs, so the late arriving guests could connect in similar situation.

I really enjoyed the breakfast. The lady attending the guests was so kind and helpful. I also loved how everything was clean and neat and tidy. But the best part about staying here is hospitable and friendly staff willing to help.

The WiFi in my room didn’t work. There was some signal and my phone was connected, but pages didn’t load. Also there was no complimentary water in the room which would be nice. In the 21st century the Internet and water shouldn’t be under question especially when the local tap water is not good for drinking.

A good location: very close to Plaza de Armas, the Santiago historic centre. Friendly staff. Provided us with the food packs when we left early and couldn't get the breakfast. Personnel helped us to book taxi through internet (we didn't speak Spanish).

Can't really think of anything. The neighbourhood was not too clean, despite the fact it's the city's historic centre. But this is by no means the Hotel's fault.

The staff was extremely helpful and they stored our bags while we walked around town. The breakfast was very nice. The rooms are older but sufficient for what you need to spend the night and they were clean.

The location is in the middle of downtown so the traffic noise is rather loud. There's nothing the hotel can do differently but make sure you bring earplugs.

The staff were wonderful and knowledgeable. The hotel stored our luggage for free while we walked around for the day. We had a late night flight. Breakfast is very good.

The location is in the city center so lots of traffic noise. There is nothing the hotel can do, bring earplugs..

The rooms were spacious and exceptionally clean! All the staff were super friendly and helpful. Breakfast was really good.

There was a LOT of street noise that seemed to last all night. I threw in some ear plugs and it was fine but the rest of my family didn’t fare as well.

great location but, is in the downtown beside a lot of interest spots, great breakfast and the staff was very polite. Is the second time I stay in the hotel and I will stay again the next time. Totally recommended

nothing, is that good.

It was a great location, and the staff were helpful. we had to leave early on our last day, and they packed us a breakfast to go, which I thought was a very nice thing to do :)

The location was excellent if you like city life. The room was nicely A/C. Restaurant breafast was superb.

Nothing

Spacious and comfortable. People at the front desk is great. Kudos to the gentlemen at the front desk. Trilingual Spa, Eng, Portuguese. Good breakfast too.

Smell in hallways was horrible.