The pool and beach were amazing. I liked that it was a private beach and only people from the resort were on it. There were 3 different pools and these were all family friendly. There was also an explorer’s club for the kids which I took my older child to a couple of times and he enjoyed it. They had an activity every night which was nice for those who wanted to stay up. The location was so beautiful and nice. The food was delicious, particularly in world cafe where they had something for everyone. I will definitely go back again with the kids. It was quite nice and they had fun.

I wish they had an actual playground were kids could play on separate from the one in the explorers club which was more a playground in the pool. The other playground was quite small and on the beach so if you wanted to take the kids to the playground it was either in the pool or on the beach. I wish they had a playground in a garden but I am guessing they have their reasons. Also I think a drink menu will help the staff as they didn’t know many drinks so we were stuck ordering the same drinks over and over. When we found a drinks menu and ordered a non alcoholic cocktail the waitress brought an alcoholic cocktail as she was not familiar with the drink.

o transfer nos largou no hotel , quase perdemos voo

A beautiful resort with a lovely, luxurious feeling room. The gardens, beach and pool areas were really clean and well kept. We enjoyed being able to get bbq food, or simple sandwiches and snacks during the day as well as having access to full meals at lunch time. All the staff were really friendly and helpful and it was a really relaxing break.

Although the queue moved fairly quickly, there was always a queue at the buffet style restaurant, especially at breakfast which made it feel a little hectic. All the other restaurants we ate at were lovely.

I like that I was treated like vip because I booked the perferred club swim out room. You had access to the premium alcohol, and private beach area. The spa was beautiful. It was an all inclusive breakfast,lunch and dinner. They had entertainment up until 1am. It was really a beautiful resort. The servicers was excellent and very friendly. I was able to book excursion with no problem. Room service was available all night. I wish I was able to stay longer.

I didn't like that it was 1 hour to 2 hours away from cancun airport. The room was very clean except for the Mosquitoes. I had to ask for bug spray to kill them. I didn't realize when I booked perferred club that it was a time share location to purchase vacations and had to do the presentation during my stay. The food was ok.

beautiful spot clean & delicious food

overcharged on reservation & spent the whole week (to the last day) to get it resolved. brought to there attention the first full day we arrived.

We loved the convenience of everything being available in one place!

We felt the upgrade to "preferred" for top shelf alcohol wasn't really worth it since we could only get it at 2 places on the resort and one closed at 5. We thought we would get the choice to have upgraded alcohol anywhere we went on the resort and that wasn't the case.

Great staff team especially convey thanks to Nellalyy concierge she was great and helpful Great location Great architecture Great continental restaurants Breakfast need to be improved get few new foods daily Great pools Nice beachfront

Breakfast menu need improvement not keep the same menu everyday almost i stayed there 3 nights Some Asian dishes would be greater for new appetizers

I loved the size of the property. It’s large but not too large where you can’t comfortably walk everywhere. The property was so beautiful, especially the garden behind the main lobby

The food choices could’ve been better at some of the restaurants

The world Cafe was not a plesant experience (buffet) however ever the rest of the resort was quite good. Especially the Italian. Staff was super curious and helpful. Spa treatments were fabulous. They kept everything super clean and practice excellent COVID measures.

Not enough lounge chairs on the preferred beach. Bali beds would be reserved but noone showed all day. There should be a limit on how long they are reserved. Ice is hard to get, and the maid service was not consistant. And the pools were colder than the ocean

Large property kept up very well. 10 minute drive from Tulum town. Staff are great. Claudia at the front desk, Francisco at the beach club, as well as all of our severs and bartenders

The sheets on the beds were not the most comfy