Spacious and very comfortable

The name given for this hotel on Booking.com was confusing. When I arrived I couldn’t find anywhere by that name in Google maps. Fortunately I recognised the by its photograph which was on the site. I was surprised to see “Hotel Kajikaso”over the door. Why not call it that on Booking.com?

Room had water damage/ mould on walls. Outside window was cooling machine, black mould visible- very unattractive

The location of the accommodation is very close to the train station and has an incredible view of the river and the mountain. The private dining space was incredible as was the traditional Japanese dinner and breakfast. The staff at the restaurant were very friendly and provided the menu in English. The common room is large and very calm, I hardly crossed paths with any other guests. The traditional Japanese room was large and very comfortable.

I have nothing negative to say but the checkout time was a little early for my personal preference.

The location is fantastic. Our room was overlooking the river and when opening the window has this nice white noise of the water flow in the room. It is a traditional style hotel and I liked using the onsen for the very first time. They also provide a Yakuta(traditional Japanese clothing) for you to wear around the hotel which gives a nice experience. The public facility around the area was clean. We were welcomed to the hotel by an English speaking gentleman and kimono wearing hostesses which was a plus as it helps communicating clearly and what to expect during the stay. We had taken the complete meal package so tried tradition dinner and breakfast at the hotel(please keep in mind this is traditional food and includes lots of raw meat and fish and may not suit everyone’s palate).

Bathrooms are a bit dated, for the price paid you would expect it to be a bit more cleaner and functional. Knobs were loose and you can’t even set correct temperature of water.

The location was a 10 minute walk from the train station (you have to negotiate the crowds). The rooms were large and the onsen was exceptional (WOW). It definitely felt like a Japanese hotel in an area where you feel the spirit of Japan. Customer service 10/10.

I didn't have a problem with this but some tourists might ... that is, the staff are very proficient at Japanese but they are not that good with English - even though they were very friendly and courteous. However, that is what makes it so special ... it is a Japanese hotel ... and as a tourist it reminds you that 'you' are a foreigner in Japan. As I mentioned before, I did not have a problem with it but I know some people will.

Absolutely fantastic hotel, less than a minute walk of the bus stop and less than 5 from the train station beautiful view and lots of artisanal shops. Loved the onsens all size and shapes, indoors and outdoors. Our room was so big and spacious my group could spread out. The bathrobe, beds, slippers, and local pub and restaurant,everything was beautiful. And most of all the staff was superb 👌🏾 super nice and helpful, reassured us and kept us informed of the typhoon heading our way then, so nice when it was raining on our check out time they gave us their umbrella and we had a few people in Tokyo asking us about it so it was fun. Thank you again and will definitely recommend!

Great location. This town is the perfect base to explore the hakone area. You can easily get a train here from Odawara station. From here you can train all the way up the mountain to the ropeway, super easy. The town is also big enough that it has a few options to eat, not a ton. HIGHLY recommend going to the brewery for dinner or before or after dinner. They have great beer and really good food. There’s also gelato in town that is life changing. The hotel has 2 hot spring areas- men and women are separated. Men’s hot springs on the 2nd floor was huge and had 2 indoor hot tubs and 3 outdoor. It was not busy when I was there. It’s a very unique experience if you are American. No clothes allowed at all. Also they do not allow people with tattoos in the hot springs, I didn’t see that anywhere before arriving, so be aware of that if that applies to you. The room was massive and had 2 full bathrooms for some reason.

Nothing major. I don’t think I’d stay again but nothing that the hotel did wrong, the hot spring experience just wasn’t for me. I’d consider a hotel or a room with a private hot spring.

As I did not want to walk far from the train station as I had my elderly mother with me, decided to go with this hotel. I must say I made the right choice, the hotel is less than 10min walk from the Hakone Yumoto station but one would need to note that the hotel name is in Japanese / Chinese so best to do a google map search to get the directions right. The staff at the hotel were very friendly and accommodating, though most of the staff do not speak English they each tried their best to provide the service, at times had to use the google translator to communicate which was not an issue. We opt for the private onsen room with half board meals, they were both excellent - meals wise - dinner was always something I look forward to, it was traditional jap cuisine. They have both indoor and outdoor onsen, which was great, the outdoor onsen had views of the mountain which is pleasant and relaxing to look at. Overall, had a pleasant stay

The food was awesome and, honestly, the best meal we had during our three weeks in Japan. The service, engagement with geisha, entertainment were above and beyond the call of duty. The room was also very special and unlike any other place we stayed at. It was spacious and comfortable.

I wish we could have stayed longer, but it is also very expensive compared to other places we stayed at in Japan. I thought the hot springs water would be different. The last time I was in Hakone (many years ago), I felt refreshed and rejuvenated after the bath. This time, it just felt like a hot bath. I'm not sure if there was anything therapeutic about the hot springs water. That part, about the stay, was disappointing.

Great location. Easy flat walk from Hakone-Yumoto station. We were 5 friends sharing a room. We chose the 70sqm Family Room with private open air bath. It was perfect for a group. The public onsen was amazing. So many options for bathing - from a rock lined bath, to a large modern style bath, to individual tubs. Something for everyone. And the food - wow - so special. As was our lovely waitress - she was so sweet. Can’t fault anything.

Nothing really. The front desk staff were very formal, but maybe that was just the way things are.