Very clean Beautiful room Staff were very accommodating, caring and went the extra mile by leaving a note, helping us with drying our hiking gear and remembering our room number when we spoke to them

We were on floor 7 and had a “balcony” room. I was very disappointed to find the balcony was one step up from the carpark and our view was obstructed by the Rydges building. Level 7-9 are in the same price bracket. I think level 7 should be cheaper and the photos shouldn’t show a true balcony. I was quite upset about it and even looked at the availability online to change rooms but the hotel was booked out. It is a bit of a walk to get to the front of the hotel as you need to walk through the Rydges but the quality of the QT is worth it.

The room was a great size, super comfortable bed with different pillow options. A large bathroom and great bar fridge. The staff were amazing, very accomodating and helpful.

I was disappointed that there wasn’t a washing machine or dryer in the room and you needed to go down the elevator 8 levels to the ‘Rydges’ who they share the laundry facilities with. Only one washing machine for two large Motels to share (Rydges and QT). I was also disappointed that the sauna was also in the Rydges facilities. I felt that this was slightly deceiving as this is not explained on the QT website.

The view was stunning and the room large and comfortable and a lovely design. Great location.

On the first day, same day as check in, someone came into the room in the late afternoon while were were asleep having a nap, which was weird. The next day, our room wasn't cleaned even though we were out from 8am until 4.30pm. Someone knocked after 5pm, possibly the turn down service. We said we were busy as we were having showers after being out skiing all day, yet someone actually came into the room catching my husband barely in a towel. We paid a lot of money for a special room and I would daily cleaning for that price. Room service was also pretty slow. I have to say I prefer a proper menu in the room rather than an app too, feels more premium.

What a view! Yes, the room was very spacious with a fabulous big bathroom (including bath and shows and his & hers sinks) and loads of storage space, but the view was just spectacular looking out onto the water the mountains. The small balcony was a joy to take it all in, tho the hotel also provided seating inside the large patio windows in the room. The bed was super comfy, the staff very welcoming, the whole place was very modern and clean and the location couldn't be beat - a 5 minute stroll from the bustling tourist town meant we had convenience but also quietness at night. The bar was very stylish also.

I never used the (small) pool as it didn't look very welcoming, and I saw no-one else using it in the 4 days I was there as it was tucked away in what looked like a shaded area. Also when the bar says it's open '2pm until late', we discovered one evening that they mean 9:30pm as late!

The room was nice, I liked the amenities - Dyson hair-dryer was a plus! The staff were super friendly. Good tea range in the room. The range of food available for breakfast was great.

The room was a bit small, we stayed at a different 5 star hotel on the same road for the same price range but a lot more spacious. Our room was next to the roadside where some construction/roadworks were happening. It was quite noisy during the day. Also the sound from the corridor came straight through to the room - we had pretty noisy neighbours who talked in the corridor until late at night which wasn't helpful.

Stayed 4 nights. 5 minute walk to town was easy. Room was great especially since we had a king bed overlooking the lake on the top floor. First time we ever had a new Dyson blow dryer. That was a thankful change as my wife brought one but it didn’t work anywhere with our converter. Staff were very friendly and helpful. They also handled the limited parking well via valet and then not charging us.

Only issues we had were (1) Rain head shower pressure was significantly lower than handheld pressure and (2) breakfast buffet was very disappointing. Had all the right stations and choices. Coffee machine was awful. Watery Lattes, no cappuccino choice and plain coffee was just awful. Toaster either burned or didn’t toast within 1 round. Ran out of multiple fruit choices. Bacon was warmed not cooked. At least the cooked eggs were done right.

Stylish chic hotel overlooking lake. Fabulous views. Loved the special touches in the rooms. Would stay again. Pay for the parking garage because street parking is limited. Fanciest hotel we visited in South Island. We had a good dinner at Finz. Be sure to visit the harbor area and the botanical gardens. Odd Saint was excellent for breakfast.

Did not have a gym/fitness center in the building but was associated with one in town. Wish we had time to check it out.

The QT has an awesome inviting vibe from the minute you walk in the doors. Staff so friendly and accommodating. We stayed in the Lake King on the 8th floor. The view from the room was absolutely beautiful ... if you didn't look down and see the carpark. They have however tried to make this better by not allowing cars to park in certain areas. The room was lovely modern and clean and comfortable. The buffet breakfast provided great cold options, hot food was lacking heat.

The Juliet balcony is just for viewing scenery. Having larger balcony's with outdoor seating would have added that extra level awe

From first glance in reception, this hotel is just like the photo's! It is funky and colourful. We were situated on the 9th floor, and although we didnt have any views, the room itself was beautiful and very modern. The bed was super comfy, loved that the room had a seperate sofa and ample space for all out personal belongings. The bathroom was HUGE! I loved that it had a bath seperate to the shower. The staff were all super helpful and very welcoming. Plus the location was a short 4-5 minute walk from the heart of Queenstown!

The room outlook was spectacular. The view was heaven at any time of day. I miss that view! Cute little balcony to step onto as well which lets in fresh air which is so rare in a hotel and the floor to ceiling windows add to the feeling of space. The room was large and well appointed which is great for a longer stay. The hotel team delivered ‘turndown treats’ every night which were really fun! Bed was soft and comfy, bathroom was unreal with separate shower and huge bath easily fits two. Bath bombs were a nice touch. Also loved the Dyson hairdryer and straightener! What an awesome touch. Kevin Murphy bathroom products were great and we enjoyed the coffee machine in our room. Staff were super responsive to all requests. The hotel is a super easy 5 min flat walk into town and parking was provided in our package. The room was expensive but the luxury we received along with little extras made it feel worth it to us. Especially for our honeymoon. Staff in the bars were pleasant and attentive. The hotel was a fun vibe and they clearly know how to do the little extras! There wasn’t a gym onsite but it was super easy to pay for a day pass and walk 5 mins into town to access it. A great workaround. Thanks to the QT team for a great stay!

A few items for consideration which let the hotel down given the luxury elements: Buffet breakfast we tried one morning, view was again amazing but for the price, I thought the selection and lack of barista coffee included was irritating. Not a huge selection of food on balance. Room service menu was average. Too many of the same theme and not enough fresh offerings. Heaps of rich fried food. Paying the bill at the hotel via a card incurs a hefty surcharge. If I’d have known this, we would have paid cash. Highway robbery! These are all things that could be easily modified or extended.