Location, bathroom, size of the room. Good base for seeing Lisbon. Friendly staff. No issues throughout the stay.

Great location overlooking the piazza and near shops, restaurants and transportation. Clean and comfortable rooms.

Staff at front desk need to be friendlier. A couple of staff members were helpful, but most were annoyed that we were guests. No helpful information was provided and little effort was made to answer our questions on our first visit to a new city. The younger members of the staff were more interested in chatting amongst themselves or watching sports on television. Bordering on rude.

Price Location Building Big Room View to Street Linen Breakfast

No water in room for drinking or kettle. No Coffee or Milk. One of the Shower heads didn't work. Bathroom could of done with a deep clean.

I liked: - the location, near the subway, in the center, close to lots of attractions - the room was clean and nice - the bad was comfortable - the lobby is quite beautiful - gym access - breakfast was good

- that they didn't have an iron available and during the weekends they don't provide this service (paid). So if you arrive on weekends, this can be an issue. - they don`t have a bar. The lobby is very big and nice, but they don`t have a bar. It would be nice to have a place to chill and drink something

Excellent location. Central but good sound proofing. Good breakfast.

Breakfast a little chaotic for the numbers of people. Need a better flow.

The location, the grand dining room was stunning space. Our room was good, felt safe and clean.

We saw a few signs of wear and tear in our room. The wooden floor by the window had old water damage. Looked like someone left the window open during a hard rain. The bathroom needed some cosmetic repairs around the door frame.

The hotel was centrally located in the old town within walking distance of numerous bars and restaurants and close to the metro station. Staff were friendly and the hotel was clean.

The initial room we were given was small and as i had paid for a superior room i notified reception who immediately gave us another room which was much bigger. I did book a room facing the front which was fine in the daytime but as this is in a very lively area at night time it was noisy. After a busy day if you sleep heavily it would be fine but if you're a light sleeper you my find the street noise intrusive even though the windows were double glazed.

We arrived really late at night but we were welcomed to our room in just a few minutes. The buffet breakfast was standard and the staff were most helpful at every meal (breakfast). As we moved about Lisbon, we realised that Borges Chiado was very centrally located and that is what we loved most about it. I thought I had paid too much but I realised I paid for the location.

Nothing really; everything was perfect. Our bags were kept for us at a nominal fee, our clothes were laundered and delivered to our room as promised, taxis were arranged for us without a fuss or delay and the staff at reception were always very polite and helpful.

The location is incredible, everything is within walking distance (viewpoints, bica elevator, time out market, commercial square, alfama neighbourhood, santa justa lift, rossio square, etc). You can see the metro from the hotel and can catch the famous number 28 tram from a stone throw away. The staff are super friendly at reception. Breakfast is pretty decent too and worth paying for! The room was super clean and came with aircon too, we had a balcony view which was lovely. The shower was the highlight of the room though!

Due to the location it is quite loud so do sleep with windows closed. People attending breakfast or checking out early (7am-8am) are super loud too, so pack ear plugs. The corridors of the hotel smell odd too, a bit like sewage so be mindful of this.

Sp close to the centre within walking distance of most sights and metro station outside the door and the it brings you to airport