A very nice boutique hotel in a good location in the middle of Zermatt between the Sunnega and Matterhorn lifts and a very short walk to the bus stop for the green line ski bus to both stations. Rooms were clean and modern with a balcony with a view of the Matterhorn. Staff were friendly and very helpful. Hotel pick up and drop off at the railway station was most useful and they helped with our luggage. Service was very good and the small little details in the room to welcome guests were much appreciated. In the basement, each room had a dedicated ski locker with dryer for boots and gloves. The hotel provided packets of tissue and sunblock/lip balm in the locker which came in handy. There was a nice spa with Jacuzzi, sauna, steam room and salt room. Breakfast was great with a wide variety of items. We were very happy staying at the Bellerive during our stay in Zermatt and would most definitely stay again.

Nothing.

I booked a panorama deluxe room. Well-desinged room, good room lay-out, very comfort mattress, high quality of bedding, guest-oriented design and setting, guest-oriented service, always warm welcome, kind conversation, sharing good info about Zermatt area, very fresh and delicious food, very good voew to Matterhorn from room balcony. And very fast response to guest's demand and need. My wife caught a cold and felt cold in the room. The hotel provided a Dyson portable heater immediately. Hotel Bellerive is a 3-star hotel, but I think this hotel is the same hotel as a 4-star. My daughter and son-in-law plan to travel to Switzerland in the near future, and I strongly recommended them to stay at this hotel. Hotel Bellerive gave my wife and me fantastic memories, and we will come back to this hotel if we need to travel to Matterhorn again.

nothing

The staff at the Bellerive are amazing! The rooms were modern and well-equipped, and the spa was a cool setup. We enjoyed the nightly fire in lobby after we wrapped up every evening. The breakfast was great, as was the service. The hotel is less than a minutes walk to the best Matterhorn view in town. We easily walked to everything Zermatt had to offer, but the place is away from the busy main street of Zermatt.

Our group raved about the place and I can't recall a complaint.

The Hotel itself was alright, staff very friendly and helpful. The lady whom cleaned our room even made a heart shaped bedsheet, which was kinda cute.

The breakfast could use a little improvement for the price charged. Onde of the ladies seemed upset all the time we asked her for something Lol. I know it can get busy but everyone else was very friendly at all times.

All the staff were very friendly except for 1 senior lady. But we couldn't care less cause the rest is really helpful and always puts up a smile. Service is tiptop. Location is great. Our room view is pretty good.

Telephone in the room is not working therefore we need to go down whenever we have questions or requests. Toilet bowl in the room got chocked and water refused to flush off on our second day. So had to use their lobby's toilet to do our business.

Amazing little hotel in the heart of Zermatt. Very central located. You can walk to any place from this hotel. Free shuttle service from the train station to the Hotel. The spa was amazing. Charming fireplace in the hotel. Free snacks for hotel guests Staff was very friendly.

Nothing

So much to like. One of the best - if not the best - place we have stayed during our 7 weeks in Europe. Breakfast was delicious daily. Location in town was great. We stayed in 2 rooms throughout our time and both were excellent. Well appointed, clean and really enjoyable to stay in. The staff are amazing, the owners are lovely, Tanya helped with some great recommendations and Kristina was fantastic with our little boy. We would absolutely not hesitate to stay here again. In fact we hope to.

Breakfast is great with various options to choose from

Be careful when you ask for coffee or tea at the lobby. Hey charge you a fee if 4 francs for the tea but if you make it at your own room, it is free. I wish they had told me about the charge, not until when I checked out. Other than that I love everything about it

Location is perfect, a few minutes from the station, off the busy main road. . The Staff are super friendly and welcoming and helpful. Room was lovely , good proportions, we were fortunate to be upgraded.. All was excellent and we enjoyed a wide selection for breakfast. We would definitely stay here again. Thank you

Nothing to comment

The best hotel I stayed in Switzerland which makes my trip enjoyable. Highly recommend when you stay in Zermatt. I love staying in a hotel not ran by a corporate and this hotel ticks all those boxes. Katja and Mario are excellent hoteliers.

Me leaving the hotel. wanted to stay here more and not go home.