Not applicable

Comfort everything was in walking distance

Location. It is very central, with easy access to shops and restaurants. Room was clean. Showers were hot. Reasonably priced. Staff were friendly and room service was good. Overall we slept well and had a straightforward stay.

The finish and decor were dated. The lighting in the room could be better, with bright white light in the bathroom and two small sconces on either side of the bed (our main bedroom light was out, wouldn’t turn on). Wifi was slow and unreliable. TV couldn’t play Netflix and we had trouble casting into it. You can hear occasional loud noises from the street.

The hotel was clean and comfortable, the common areas weee a little outdated and in need of overhaul. The pool was a blessing during my stay, thanks to the staff who kept it clean and accessible all week. My room and amenities were just great, good sized room and options for service.

Check in & out was easy enough, staff were helpful - my only comment - at check in there was room for improvement. there were a substantial number of guests who needed to check in around noon to 2pm and staff could perhaps be better trained to discreetly discuss guest’s individual needs and circumstances rather than repeating a company policy of ‘no check in prior to 2pm’. I had appointments to attend in the afternoon and a shower and unpack 45-60mins prior to 2pm would have meant the world for someone who had been in travel transit for 10hrs+

The highlight of this property is definitely its location. It is within walking distance not only of the restaurants and bars along the Esplanade, but most importantly of the ferry terminal (about 200m) for trips to the Great Barrier Reef and Green Island. Since the boat tours depart early in the morning, not having to drive and park was a great advantage. The train station (e.g. for the Kuranda Scenic Railway) is a bit further, but still walkable. We also really appreciated the coffee capsules and Arnott’s biscuits provided with each room cleaning – a nice touch for breakfast.

Location, good standard, not too posh but still very well maintained. Time out was 11 am and one of the staff- not our welcoming one- who by the way had great customer service!- made sure we didn’t stay past that time. Customer service is very important for me, one can be assertive but still welcoming 😉

Property is a bit dated and needs some maintenance. I requested two single beds and got one queen, we were there only for two nights so couldn’t be bothered for the change. But that was important to me. On the other side we got a beautiful view with the balcony.

The rooms are well appointed and very large, making for a very comfortable and relaxed stay. The location could not be better, with a central position walking distance to the esplanade. Desk staff are knowledgeable and friendly. The prices are also competitive with other central Cairns hotels, including during peak season.

The hotel should have a quota for renting its limited car spaces to guests. If the quota is full, no further car spaces can be guaranteed and the hotel should not offer parking to further guests. The sign in the lobby advising that parking spaces cannot be guaranteed does absolutely nothing to quell guest disappointment at not having a parking space after paying $15 for it. Just rent the spaces you have and don't be greedy taking guests' money when they may be left without the parking space they paid for.

Friendly staff, lounge room, breakfast buffet, great location, cleaners come in every day with fresh towels, mountain view and bit of ocean view from the balcony. My friend speaks only Japanese, so their Japanese staff put her at ease.

Balcony lock was too tight or tricky and we couldn’t lock the balcony. Pool was okay but it seemed much better in the website photo. Just wondered why some people had their balconies right in front of the pool. It was awkward when someone came at the balcony and looking at people around the pool.

Location was excellent for our needs. We were in Cairns for a wedding and specifically chose this hotel for its proximity to the wedding venue.

Not being allowed to take food from the restaurant back to my room after breakfast. My wife didn't attend breakfast with me so I was bringing her some fruit but was stopped at the restaurant entrance and told I couldn't remove food. Yet the day prior a number of people removed plates of food and fruit with no one stopping them. Very dissapointed with the obvious double standards.

Great location near the Reef terminal, lagoon and casino. Room was lovely and clean. A view of the casino and reef terminal from the room was a great bonus.

Wifi was very frustrating and mostly non existent. This is so important for travellers to have decent wifi to make bookings, keep in touch with family and friends. plan the day and check flights etc. I was told at one point by a staff member that lots of students were gaming which was why it was slow. This simply just wasnt true. There were no boosters. System needs a long overdue upgrade. Ironic that the password was ‘terrific’?!

We had a hard time choosing from several hotels near the Esplanade and we were so glad that we decided to stay at Pacific Hotel Cairns. It’s prime location is walking distance to various spot like the Esplanade, Marlin Marina (for island and diving tours), Cairns Central and many in between. We were warmly greeted by the hotel staffs who are all so attentive and friendly and checking in was flawless. Our choice of stay was in Superior King Balcony Suite which was situated in the higher floors overlooking the Esplanade/Marlin Marina was perfect. Room was clean and and super spacious with amenities perfect for our 4 nights stay and bed was super comfortable. We enjoyed hanging out at the balcony in the morning and be greeted with the soothing sound of morning birds. We highly recommend staying at Pacific Hotel Cairns for its great value and location, making it perfect for your next Cairns adventure!