Staff were courteous and very helpful.

There is construction work at the facade of the hotel and the works continued up until midnight (on 24th April) and kept me awake. The crane was mobilized continuously and the humming was disturbing. As a M-Bonvoy member, extended check-out time (till 2pm) was chargeable at aud20 per hour from 12noon for a twin room (my father and I shared the room). I did not dispute this but I would have preferred some preferential rate or discretionary extension of check-out time as a member of the group. Coffee capsules were not replaced after room cleaning. We had 4 to begin with, we each had one coffee the following morning but those were not replaced after room cleaning the following day.

The room was very large with 2 double beds and the bathroom was spacious. They gave us a room with balcony, which is very nice to breath spring fresh air. The room was very modern and clean. The hotel services was very nice and quick to respond. We believe the price of $300 a night for this hotel is reasonable. One more thing, the hotel is close to all the activities in downtown Melbourne, very close to great restaurants and broadway theater, museum, river walk and many more. Great place to stay to discover downtown Melbourne.

The parking was expensive, since we rented a car, it cost about $100 a day for valet parking at the hotel. The meal also very expensive for a simple burger is around $45, I think $25-$30 burger is reasonable.

The Buffet Breakfast - Thank You Breakfast Team At Allegro Restaurant. Dinner - Thank You Emily For Being My Waitress And Manager I Could Not Have Had The Experience Of Fine Food Without You . The Room’s Were Lovely I Received An Upgrade Very Nice Loved The King Size Bed . The Reception Team Were Very Kind And Helpful They Looked After My Bag’s While I Was Out Thank You .

Nothing About The Property . But The Construction Worker’s Bloody CFMEU Dog’s Started At 7.00am Arrived At 6.30am No Respect For Hotel Guest’s On Flinders Lane Scum Animal’s . Out Of Westin Hotel’s Control But A Little Peace And Quiet Isn’t Too Much To Ask . Should Be Reported To Victoria Police And Victoria Police Public Order Response Team And Westin Hotel Can Call 📞 Police For Assistance With Unruly And Disruptive Behaviour.

It was so nice to arrive to such a clean, well presented, modern accommodation. It was so spacious, comfy, quiet. Staff were very efficient and kind. I walked and explored Melbourne and really enjoyed the fact the hotel was so close to everything, I could walk to and from a concert at The Forum with no issue at all. The hotel is beautiful.

The only issue I had was that I couldn't locate a PowerPoint for the hair-dryer in the bathroom and I couldn't locate a PowerPoint for the kettle that was near a bench. Both kettle and hair-dryer I had to plug in to the point near the hallway, which meant the kettle sat on the floor to boil ! No drama though. Just odd :)

The Restaurant was simply incredible. We can’t remember going to a better restaurant in say the last 10 years. The dishes were incredible, complex flavors, every bite was a culinary experience. The chef came out and engaged with us explaining the dishes. Just one of those experiences you just don’t forget. Couldn’t believe this gem didn’t have a que to get in. If you’re a foodie, make sure you put this on your list you won’t be disappointed. 11/10 the Lamb entree is listed as Lamb with Yoghurt, an understatement.

Service was excellent throughout.

Great location, easy check-in, comfortable bed, clean well appointed room

Awful coffee in room ( no pod machine or coffee plunger coffee, weak awful coffee bags), tea bags were not much better. For a high end 5-star hotel, could do better on these little things. Our room on level 5 had a view of a concrete wall, a higher room or on other side of the buoy would have been better. Duvet cover felt very cheap and synthetic. No top sheet on bottom cotton sheet. Had some trouble getting room temperature comfortable- woke up in the night hot, then cold.

The Westin is beautifully presented and is an iconic Melbourne 5 star hotel. The location is absolutely perfect, within brief walking distance to restaurants, bars, shopping, theatres and transport. I was fortunate to have a city facing room that was very generous in size. The bed was so comfortable! I loved the soundproofing and block out curtains, and the enormous bathroom. The hotel staff were approachable and responsive at all times, even offering an umbrella to take out with me when it was raining. I very much enjoyed my stay!

The only thing I would say is that the food options are limited to the lobby bar-lounge, and timing is a little restricted. However, the meals and drinks I had there were very tasty if not extensive.

Everything was great. good area Excellent access to the sea to the city center. For shopping malls, the only thing that should be mentioned is that the hotel is 7 floors. And the upper floors are residential, and I chose the deluxe room, which has a large balcony in the photo. (Of course, my room had a balcony and was very small). But after arriving at the hotel, I realized that my room is on the 4th floor. Of course, because we had a great time, overall the hotel was excellent

The staff were welcoming and always friendly during our stay. The breakfast food selection was excellent. The room size was very comfortable and the location was perfect for our 3-day city centre adventure, with everything we wanted to explore within either walking or free-tram distance.

Only two minor issues come to mind. 1. Whilst the room size was very comfortable, the seating was insufficient for 3 people (2 adults and 1 5yr old) to be able to sit comfortably simultaneously, with 2 people having to sit on a bed. A pet peeve of mine. 2. Accessing Netflix, YouTube, Internet, etc was unnecessarily complicated. A selection icon on the main menu should be available without having to sign-in using personal details - access should be available as standard as part of the room rate. As I said earlier, both were minor irritations and didn't overly detract from our stay.

What a great location! We don't get to Melbourne often and have stayed further out in the past. Being smack in the middle of the CBD and close to the trams was exceptional. The staff and service were brilliant, and our room was spacious and clean. Staying at the Westin was a luxury for us and a perfect place to wind down.

I was a little puzzled about the service fee of $150 for our 3 night stay. On reflection, I guess that tipping staff with cash doesn't happen anymore. I've not thought that it was an Australian custom, and I hope the service staff actually get it!