The people. Everything else could be perfect but if the staff and people who we meet are not what we expect then nothing else matters. We always stay at the Neligan affiliate hotels because of the amazing people who work there. From cleaning staff to restaurant managers and our individual servers, AMAZING!!!

The bathroom did not have sufficient counter space to prepare my wife's daily routine... the ladies appreciate this more than the men do... but equally as important.

Very comfortable bed and bath, both roomy. Liked the location in Old Port and near Basilica. Convenient access to great restaurants including Mama C, coffee and a bite in reception area. Staff very helpful and friendly, including valet.

Construction (all temporary issues)—finding place, reduced walkway outside,a bit of a maze inside. Need more bars or hooks in bathroom for hanging things Would have liked a second upholstered seat or a loveseat in room

The blend of a combined 200 year old structures with today’s beautiful architecture! Its location is close to amazing shopping and restaurants. The reception people are more than accommodating along with restaurant staff that serve you. A call out to Jean, Rad and Amelia and everyone else - you were all most welcoming!

The property was under construction but in no way have an impact on our stay. The Reno is being handled with always giving a great customer experience to their guests.

From the bottom of our hearts, we cannot say enough wonderful things about the Nelligan Hotel and its kindhearted staff who made our 5-night anniversary stay so special. Like being wrapped in a warm embrace, the elegant yet inviting lobby immediately made us feel at home with cozy couches and sincere smiles welcoming us like old friends. Our peaceful oasis of a suite overflowed with thoughtful touches like a congratulatory chocolate platter awaiting us, elevating our stay into something truly meaningful. Mornings brought not only delectable eggs benedict and potatoes but rich conversations with the dining room servers who genuinely cared about our plans. By stay’s end, saying goodbye to the staff who had spoiled us felt like a farewell family. More than the refined furnishings and ideal location, the Nelligan’s charm stems from employees who provide personalized service unmatched in warmth and care. We left with our hearts full and incredibly grateful for the Nelligan’s outstanding hospitality and compassion.

The hotel was excellent, great location within walking distance to all there is to see around Old Montreal plus the amazing restaurants close by. The Nespresso maker in the room was great for waking up. Loved the fireplace in our room as well. Room had a nice size shower and the corner jacuzzi tub was wonderful after long walks around the city. Bed was comfortable, plenty of hot water and room was quiet no noise even though there was a Christmas party held on Friday and one on Saturday. Arrival and check in was simple even though we arrived about 11pm. I chatted with the concierge Annie before we arrived to ask about restaurants and she was wonderful. I explained the trip was a surprise for my husband who had no clue where we were headed before we got to the airport and we arrived to find our room upgraded and a small bottle of champagne. Wonderful touches. This was our first visit to Montreal and it will not be our last we will be back in Summer and we will not stay anywhere else! Thank you for making this a wonderful Early Christmas getaway.

Shower pressure on overhead shower head was a little low but on the other shower head it was a little stronger. This in no way was a big deal. Everything else about this hotel far exceeded our expectations.

Excellent location in Vieux Montreal, short walking distance to all of the attractions and restaurants. Recently renovated modern and nicely decorated hotel. We had a very large room (501), possibly larger than most, it was across from the elevator, which was very convenient. Very comfortable US size king bed with 5 large comfortable pillows. Well-designed room features with reading lights and outlets on both sides of the bed. Large desk and sitting chair with ottoman. Large modern newly renovated bathroom with large walk-in shower. Absolutely the best shower ever with a multi-function shower head (body wash, hand-held and/or overhead rain shower with super water pressure and temperature control). Bathroom shelves to place your things on. Convenient valet parking, but pricey, 48 CAD plus 10 tip for one night. I'm not sure what other parking options there are close by; street parking in front of the hotel is by the hour. Easy designated drop off and loading zone in front of the hotel. Very nice restaurant attached to the hotel, we only had breakfast there, the food and service were very good and reasonably priced.

No luggage rack, we were afraid to put our suitcase on the glass top bench at the foot of the bed, although it may be there for that purpose?

We did not have breakfast onsite. We were disappointed that notice of the onsite restaurant being closed for renovations was not posted on the website when we booked. We had been there before for brunch and also in the evening and loved the vibe, which was part of why we booked there. The adjacent venue was lovely, it just would have been nice to know that in advance.

The only thing that was a concern was the gym. The facility itself was great, especially for a hotel gym- clean, well- equipped and at stocked with cold water. As a woman, though, it was unnerving to be in a potentially isolated part of the hotel, in a room with only 1 door, no window and no connection to others if help was needed. Even if a window was cut out, to allow an alternate exit and visibility, it may help. A camera was present I think but notice of a call bell or emergency link would offer a more secure experience.

We were upgraded upon check in. The room was absolutely beautiful, huge floor to ceiling windows. Beautiful jacuzzi bath. Wonderful original stone/brick wall. Beautiful touch with the le labo products. They were replenished each day, which I thought was very generous. Little chocolate with the turn down service was a cute touch

The gym was a bit too stuffy/warm. Opted for a run along the river instead

We loved the size of the room, the quaintness of the room, brick walls. The coffee machine was one i was not familiar with and would have been nice to have the directions right with it. The hotel staff was above and beyond helpful. Everyone had a smile and was eager to help. The concierge made dinner reservations for us and im pretty sure helped with my request to have the room in the picture! I would highly recommend, its also on a darling street right in the center of where you want to be in old town.

We were disappointed that the beautiful atrium from the pictures was under renovation and the little restaurant was also being done over, We did have a night cap in the adjoining restaurant which was very convenient.

Great location in charming Old Montreal, close to many restaurants, cafes and main attractions, highly recommended for first time tourist visit to Montreal. Room was big and warm. Staff friendly and helpful. Love the snacks and drinks at the lobby.

Some parts of the hotel were being renovated while I stayed in Feb 2024, hope the building works to be completed soon. Parts of the common area eg corridors seemed a bit dim, suggest to adjust the lighting.