We spontaneously spent one night at the castello. A really good decision. The staff was helpful and friendly. The check in went fast and we received a spacious beautiful room with high ceilings, old paintings and a wonderful view to the city. We also decided to get diner at the castello. We had only two choices for starter and main course, but both totally delicious. We were surprised that there were so little guest. We hope for the future there will be more, so it’s more lively.

From the moment you walk in, it feels like you’ve traveled to a completely new place. They have a very welcoming atmosphere and I immediately felt comfortable when the staff welcomed us. Your experience means everything to them and they will go out of their way to make sure it’s one to remember. My husband and I celebrated our 16 year anniversary and they truly made it a unique experience. Thank you Castellos.

The property is lovely, and feels like an Italian villa.

It’s in a gated community, which is not disclosed on the website. After being directed by Google maps into a fence several times, we called the hotel to explain how to get in. That info should have been provided ahead of time.

The staff were so welcoming. The view at the rooftop was wonderful and cleanliness at its best. I enjoyed the drinks in the mini bar, the tea and coffee plus my basket of fruits. Also the welcoming note was lovely

Being Ugandan, the menue was not favourable

The location was perfect, the room was specious and service brilliant!

Unfortunately, the dinner was not good at all.The main meal and desert was well below standard for such an establishment! But the below standard food was overshadowed by the facilities and friendly staff!!

The view and the size of the room.

We got there when the venue was hosting a year end function, so we didn't feel super important. I also expected to made felt a little more special, as I did mention to the venue that we were celebrating our 10y wedding anniversary.

The next day when the staff had set up a special breakfast for us on the terrace with the most amazing views. That absolutely took my breath away.

I did have only one issue with the place. In the evening when I wanted an extra blanket, I could not find any staff and the phone went unanswered. I was cold for part of the night; unfortunately, I did bring a jersey, which I slept in. For the amount of money that was paid, I would not expect there not to be extra blankets in the rooms if the night staff is not readily available.

The venue was a perfect romantic hotel. They made sure the room was romantic with bubbly,rose petals and candles upon arrival. Perfect leap year Surprise destination for my hubby.

The parking was a little tight but well managed by security.

This has to be the most beautiful hotel I've ever been to - and I have to very many. The lighting, the decor, the ambience - everything was PERFECT. If you're a light sleeper (my spouse is), you'll have no noise to contend with at night which is a major plus. Oh...the food was excellent too. Quantity and quality

My stay was too short. My loss

Lovely venue, friendly staff. Amazing meals & restaurant. Reception helpful & prompt.

Toilet seat (room 8) frayed & damaged - can cause injury - reception was notified at checkout