1) - The hostel serves free BREAKFAST daily. ( a very generous buffet one) ، which surprisingly NOT mentioned on booking .com !!!!! But that gives the Urban hostel a very unique plus ; being THE ONLY hostel in Palma that has breakfast . 2) - .Also, the ensuite shower + toilet in my dorm ( 8 bed ) was NOT clear on booking ! + the shared 4 on same floor making this issue very convenient. 3 ) - This hostel has a historical ambiance:; being a formal convent in old days & still has the old BELL + CROSS on its top , adds to its sharm !! 4)- The marvelous view of a beautiful Gothic church & garden( that you can see from common room or stairs ) adds peace to the place. 5) - Lift . 6)- SPOtLESSLY clean + lockers + bed light in a Spacious dorm & curtens on each bed. 7 ) - Balcony in my dorm ( though it is constantly closed ). 8)- Very cooperative attentive staff ( especially : argentinian Andres , french Mehdy & Veronika . 9) - Location : in residential area " Santa Catalina " very convenient, safe & close to public & airport bus ( just around the corner ). 10) - Great fully equipped kitchen & free tea & coffee all day.

1.- lift ( though modern ) but was super slow. 2- Wish the view of" the next neighbors wall "can be repainted ( the view from balcony ).. 3- the 20 minutes walk to reach center. 4- The plastic cover of mattresses can make problem to those allergic to synthetic fibers ( though linen was 100% cotton ).

the staff is very friendly, there's breakfast and a kitchen which you can use. you can also store your luggage if you arrive before the check-in. the cleaning lady was cleaning every morning. maybe it was the fact that it was off-season but the rooms and bathrooms were clean, and even though I was in a 16-bed dorm, I didn't feel that it was dirty/smelly/noisy. of course, that's also luck because it depends on the people you're with.

often you'd go to the reception and there would be no one there, even though it was opening times. it's hard to find the people working there if you need them.

Everything is arranged in a smart way. One could see that the people running this place have done some brainstorming and thought about the comfort of their guests. Thanks, very well done!

Breakfast is from 8:30, which is a bit late for many people, there should be some simple replacement option for those who need to leave earlier. And even if they don't not everybody is going to bed after 2 am. Or was that only that day because it was Sunday? I am not sure. Appreciate a friendly response of the staff to adjust centrally controlled air-conditioning to a different temperature on my request, but these things should really be operable from the room. At least to turn off and on. Somebody just keeps the window open, and if it tries to cool the whole Palma to 20 degrees, that is probably not the most energy-friendly approach.

the breakfast was free, that was a nice touch to a pleasant stay. You have to clean after you eat (which is the nice and right thing to do anyways). The lady that restocks the kitchen in case something runs out is very sweet and helpful. All in all it was a surprisingly good hostel (we all have heard the horror stories of bad hostels, this is far from it) and perfect for students in budget and solo travelers as it is very safe (there is a digital lock in every door that can be opened only with a unique passcode that they give you in the reception).

Nothing sticks out as negative. It was a pleasant stay.Highy reccomend it if you want something valuable for the price and the accomodation.

I am really pleased to have had the chance to have gluten free options for breakfast, also having breakfast included was really nice as well as having the hostel close to a nice area. The receptionist who checked me in was really nice and helpful for any clarification.

The cleaning was sufficient, both of the room, and bathrooms and showers but being shared by a whole floor is possible that despite being well cleaned guests dirty immediately.

The location is good and the big surprise was the free breakfast. Good value for the money.

Wasn’t very clean, and looks very old. Some of the drawers were broken, the water in the bathroom didn’t leave and some of the bathroom doors were broken too. On our floor the toilets were two for all those rooms and beds. In our room we were 12 and I can think for at least more 6 rooms on the floor.

Free breakfast, good facilities in kitchen, free clean drinking water, nice "livingroom" area.

Beds and pillows had these really thick plastic covers which made really loud noise whenever you moved. And because of the plastic covers beds and pillows were really hard. Shower drains weren't always working so water leaked to the hallway sometimes.

Extremely cool hostel!!! Everything was perfect. In the morning there were even some sweets and other food as a gift, apart from coffee and tea, which are included in the price.

The only small issue - noisy door closings… mechanism of the door lock doesn’t let you to close it silently and the door is shutting by itself… that the only thing that was waking you up at night. But the rest was great!

Was surprised with the free breakfast provided. I liked the checkin and checkout process. nice urban location, close proximity to places i needed to be.

I did not like the showers - not enough space to hang your clothes etc. The floor in the room was quite dirty, but with the limited number of staff it was not that bad. The provided duvet cover was not a duvet cover, only a bed sheet so the duvet was not contained

Good location and friendly staff. restaurants, bars and supermarkets nearby. the free breakfast is good. walkable distance to downtown and the beach.

The room is a bit messy, and the shared toilette and shower are not very clean.