This Hotel is away from other busy hotels in a corner at the end of the street but on a slight hill. Easy access to and from downtown market. Easily accessible. Nice little reception with really friendly and helpful staff. Rooms are great and very clean. Bathrooms are well equipped with great water pressure. Complete amenities and well maintained. Very nice ambiance cave rooms , better than many high end hotels. Views are stunning and breakfast was awesome. Staff even took special care of our special dietary needs. Very cute friendly puppy Rosie happily meeting all the guest.

Recommend the hotel to move cigarettes ash bins away from front of rooms as guest usually smoke around the ash bin and smoke and smell does leak into the rooms. Do add some table side lamps

The staff is really friendly, helpful and professional. They were patient with all my questions/ requests and always ready to help/ assist with a smile :) the breakfast was amazing with stunning views of the area. The terrace for balloon watching is also nice. The location is great especially if you come by car and very close to all main sight / main Street.The rooms are nicely decorated and spacious.

In general we had a great stay and I would highly recommend the hotel! Small areas for improvement: a shower head could be bigger to have a better water flow and our jacuzzi was a bit leaking, leaving the floor wet afterwards.

The staff and management were very helpful, friendly and accommodating. They made sure everything about our stay in Goreme was exceptional. Before our stay, they answered logistic questions as we were arriving from the airport and helped us to book a hot air balloon ride and excursions. The staff was quick to assist us with taking our luggage to our rooms (there were a couple of flights of stairs to our room). Arriving in the evening, we were impressed with how the hotel blended so well into the area and the setting was a bit magical and made for great photos and memories. The breakfasts provided were a feast for the eyes and offered many different dishes prepared fresh each morning. You won't go away hungry! They helped us with many details from laundry to Turkish Lire and were patient with our questions. We really want to thank them for allowing us to store our luggage on our last day, after checking out. They graciously allowed us to make ourselves at home during the afternoon, while we shopped, relaxed and enjoyed their patio and reception area. We arrived as strangers but felt we made new friends at the Caverna Hotel.

Can't think of anything we didn't like.

Our stay in Caverna was a memorable one. The rooms were spacious and well maintained. The bathrooms were big in size in our deluxe room and felt brand new. We were vegetarians and was worried about the options for breakfast but to our surprise we were served with a variety of options and the service time was very quick too. Mr Azat the incharge was a great host and was available to address all queries right from the time of booking till we checked out. He helped us with booking for the various tours and we got a good deal specially for the balloon ride when there were people outside who were charging extra because of cancellation the previous day. Airport pick up and drop were arranged by Mr Azat and everything happened seamlessly and on time without us having to follow up. Overall a fantastic experience and beyond money, the care shown to us and other visitors required a special mention as Mr Azat went beyond the way to treat us as his own guest.

Caverna hotel was incredible. To list all of the things I loved about it would take several pages so I will just list a few. First, every single person working here was so kind and helpful, they made our stay memorable. The location was perfect, we had a breathtaking view of the balloons in the morning but were still far enough away from the town center that it was truly peaceful. The room was exceptionally clean and artfully decorated. The bed was so comfortable, I wish I had it for my home. The breakfast prepared every morning was delicious. I hope we get the chance to stay here again in the future.

Nothing.

Excellent accommodations. My husband and I stayed for 3 nights and it was fabulous. From the moment we booked, we had communication with the owner Azat and his staff. I had numerous questions and the responses were all immediate and answered my questions in great detail. The rooms are clean and beautiful, the shower has very strong pressure and the bed is very comfortable. Azat did everything to ensure we were happy and did all our arrangements for airport transfers and tours. The breakfast is a wonderful traditional Turkish spread and both people who took care of us at breakfast were SO nice, helpful and professional. We both highly recommend this cave hotel and we thank Azat and his entire staff for a wonderful experience in gorgeous Cappadocia.

Nothing.

The location of the hotel is excellent! We can see the hot air balloons flying around and over our hotel from the window of my cave room. It was an incredible experience! The cave room is very spacious and clean. The bathroom is huge and well organized. The manager is very knowledgeable about the area and provides excellent advice for us to get to out of the normal tourist locations to take good photos. The staff, who is the manager’s brother is very helpful, friendly and cheerful! He brightened up our days with jokes! The breakfast was delicious especially for the eggs! It was an excellent and pleasant stay for us! We highly recommend this hotel.

Nothing!

Excellent hotel, in the very center of the city. The hotel offers a wonderful view of the city and the hot air balloons. The room had everything necessary for a comfortable stay, bath accessories, bathrobes, towels, slippers. Cosmetics, tea, coffee, drinking water, were updated every day. Cleaning is perfect, every day. Wonderful staff, everyone is always ready to help in any situation. The breakfast is incomparable, which surprised me: it is prepared right in front of you, and very quickly, everything is hot and fresh right away. Very varied and large from seasonal fruits to cakes. It’s impossible to eat everything 😊 Each floor has its own terrace, which offers an incomparable view of the balloons and the city. Special thanks to the owner of the hotel, a wonderful person who treats us not as clients, but as guests! The hotel can also book hot air balloon flights and excursions to suit every taste. Unfortunately, this was not relevant for us, since we were traveling by car, but just for interest, we compared prices at local travel agencies, and the hotel prices were a pleasant surprise. Many thanks to this hotel for a wonderful stay ❤️ RECOMMEND

The staff were exemplary and couldn't do enough to make us comfortable. Froze our water bottles each night so we could have cold water during the day😃 Julia cooked us an amazing feast every morning, we only needed dinner. The bathroom was modern, clean and all toiletries supplied. We sat on the terraces in the evenings, overlooking the town, which was magical.

Perhaps some hooks on the wall to hang bags/hats/coats when walking in.

The staff were so helpful with restaurant suggestions and booking tours. Our room was clean and the beds were comfortable. Their breakfast was delicious and more food than you could finish. It was perfectly located to restaurants, sites and shopping. There was free parking. The patio was perfect to see the hot air balloons in the morning. The air conditioner was nice and cold.

Room needed more hooks and places to hang your towels. The room wasn't really a carved in the earth cave but made from cave rocks. It felt more like a castle.