Found the location bit in the middle of 'nowhere' around country lanes, but was near, Weston S-Mare, Wells and Cheddar Gorge BUT you needed a car. Liked the layout of Hotel, menu was good, not particularly cheap but food hot and well presented. Breakfast 1st Morning Thurs 13th, bit of shambles. Come Saturday am and Dominika and 'girls' well sorted and very much on it, no inane 'chit chat' got on with the job, VERY professional. Swimming pool and spa area very good, staff very friendly and helpful. Lady on duty Saturday am was very good. (cant remember name).

NO LIFT, missed that!! Did get help carrying bags up to 3rd floor. Not great view out of window, overlooking back of main hotel, old roofs and back service area. Some areas bit tired and run down.

Staff were lovely. Dinner and breakfast were great. We didn't use the leisure facilities but they looked very nice and well maintained. The building is quaint with lovely outdoor spaces, but could do with painting and upgrading of the outside facade. This hotel is not suitable for people with mobility problems as there are a lot of stairs. There is a section that is not in use (being renovated?) that you can see from the lower carpark. I think it would be better if it had curtains or something so we couldn't see in. It's a bit off-putting as the first view of the place. Overall I think it's a nice place for a night or two and would recommend it.

Ground floor room as requested, overlooking the courtyard. Perfectly adequate for the price. Good shower and handrails in the bathroom which proved useful. We had dinner on 3 nights which we enjoyed - good menu. Service was excellent, especially as big parties were in for 2 of those nights and the service staff had to go between rooms! Lovely views from front of hotel. We didn't use the extra facilities - spa, gym etc, so can't comment on those.

A rubber mat would have been useful in the bath - I nearly slipped whilst having a shower. A bit of a problem with wi-fi at first, but soon sorted by reception.

I absolutely loved how they catered to me! I mentioned it was my graduation celebration weekend away and they put me in a room with a lovely view and wrote me a little card. I thoroughly enjoyed my stay and made the most of the amazing relaxing hotel pool and feel extremely refreshed. Even with the Christmas party they had on that night we were not disturbed at all, still could get drinks from the bar (just not food but we was aware when we booked and didn’t mind) they had excellent communication with us and me and my partner have said this is by far the best hotel we’ve ever stayed in so far. They had radiaters in the rooms which made it perfect temperature it wasn’t too hot or too cold, it was so cozy and the room had everything we needed. Will definitely be returning in the summer.

Absolutely nothing. Loved every minute.

All staff were excellent; friendly, helpful and hard working. Everyone from reception, bar, restaurant, spa, cleaning were all great. The pool and gym were exceptionally clean and the pool booking system worked really well and is easy to use. Breakfast was well stocked with good choice, bar food in the evening was tasty, served promptly and lots of options. Hotel location was great for us as we could do local walks from the doorstep. Amazing views from Crook Peak.

Our only negative is that our room was very small and dark. But we knew we had booked a small double so not a complete surprise. However the bathroom was decent and super clean. The hotel looks a little tired in places but it's an old, character building with its own charm.

The leisure facilities were great and well managed. Remember to book your slot for the pool. The restaurant, bar and breakfast all very good. The room was well appointed. The reception team were excellent. Bar prices were very reasonable and quality of food great

There is no lift and getting luggage to our second floor room was difficult. You could not stay here with any form of limited mobility. The location was quite isolated- you absolutely need a car. The "double" bed was small but our friends bed was bigger than a king so just luck which room you are allocated

The hotel is located on a small road elevated from the flat plain to the west and has a lovely view. There is free ample parking on site. Staff were very friendly and helpful. The food was good in both the evening and breakfast, with the latter served from 07.00am and is buffet style. The room was fairly comfortable with free wi-fi.

The wi-fi is unsecure. The radiator in the room was not very warm, even with the thermostat turned to maximum. No fried eggs for breakfast, just scrambled. Even though I have made some negative comments, I would recommend this hotel and would stay here again, if in the area.

From start to finish I’ve had the most.. beautiful time @ this beautiful hotel&spa! 🥰 I’d booked 8 treatments @ the fabulous Wellbeing spa & I’d booked the 1st treatment (mini natural facial lift facial) with Eloise before check in time to make the most of the 3day stay here. It was outstanding Eloise was so skilled at the fantastic facial she expertly performed on me & I felt so relaxed, revived, rejuvenated & de-stressed from the fantastic experience of it! & in the beautiful tranquil spa room just made it even better! I Highly recommended using the spa treatments here! Eloise was so professional, friendly, sweet & excellent at her job! & the body scrub, St Tropez spray tan & manicure with nail polish were just as exceptional as my 1st treatment with Eloise! I just loved my experiences there! So grateful for the beautiful start to my stay here! The hotel itself was just perfect & so beautiful, as I love oldie worldly buildings like it & found out it is a listed building & 100 years old! & as it was a Sunday until Tuesday stay was not busy or had many guests which made it even more peaceful&quiet which was just what I needed & so was perfect for relaxing in a beautiful spa hotel with super views from the terrace area. The staff were so friendly & professional, especially Cat on reception who made me feel so comfortable & welcomed. The fact you have all the facilities, swimming pool, sauna, gym, steam room, with a lovely&friendly receptionist Georgina there to assist. Plus Great bar, food & stylish restaurant under one roof & we used all of & where I/we had a few meals which were excellent! With professional, smart, attentive staff! The poached haddock was delicious & perfectly cooked, we really enjoyed our bar meals & restaurant experience at this fabulous hotel.

I loved EVERYTHING about it, personally for me there was Nothing not to like!

well-appointed hotel in a countryside setting a short drive from the M5, the hotel is dated but the area of the hotel and room that I stayed in was recently improved. room was excellent however the shower tray was dangerous with no handrail or non-slip surface. staff were fantastic and very passionate about working there, breakfast was well presented and good value for money I will stay here again.

assistance to deliver cases to your room, no doubt this would have been available if someone had asked however due to the number of stairs in the property and no lift this should be standard for the cases to be taken to your room and collected on departure if necessary.

The location was lovely and secluded but within a few miles of nearby seaside resort or well known landmarks The Breakfast and dinners were lovely The continental breakfast which we prefer was great and the fish and chips was gorgeous Will come again

Because of the type of room we purchased it was out in the courtyard which was fine but as we were on the bottom row which windows opened to wooded forage which went quite a way up the property was generally dark but more importantly quite humid when the weather was sunny and warm especially at night. In the winter months it would be ok. It would be handy to have a fan or something to keep cool just as you have radiators to keep warm