Loved the decor and ambiance. Swimming pool and sauna were amazing!

You have to pay so much for parking there, I would expect that to be part of the price you’ve already paid. The room was a little battered and bruised

Hot tub was working. Breakfast had a good selection

There were various tramps and questionable characters sitting on outside the hotel and in the hotel garden. I felt compelled to make sure my car was empty.

Staff & Location were great. Spa was nice.

Not the easiest to find. A little high priced for the stay.

The rooms are beautiful and spacious. The hotel is extremely clean. Staff are friendly and supportive.

The room that we stayed in had an inter joining door. You could literally hear the man sneeze and hear the videos he was watching on his phone. It’s honestly felt like we were sharing rooms. I did speak to reception the following morning who have a 10% off code. However, I would refuse to stay in a room like again. Purely because it did affect our privacy. The coffee with breakfast was terrible. The coffee machine was used by staff but not staying guests without a room charge. We paid for coffee both mornings but I do feel this should be offered within the price.

The first room I had booked had a walk in shower which was great for my disability however I was up a few steps and having Ehlers Danlos it was a bit tricky. The second time I stayed the staff were amazing however the room was again a little out of the way. Rooms spotless staff at my second stay were awesome. Helping me with my load of bags and room service. #Housekeeping work so hard. # food fantastic # front of house Excellent #kind caring staff # great breakfast and top service.

Property was lovely, maybe a few more cameras in the landings? But that's just picky as I'm a nervous lone traveler. Shouldn't watch horror hotel videos might stop the anxiety haa

I enjoyed my stay at this hotel. It had everything I needed for a comfortable and enjoyable stay. The staff were polite and helpful. Spacious double bedroom with large screen TV, tea making facilities. Hair dryer, a safe, and an iron and iron board. Good Wi-Fi coverage. Clean and spacious bathroom with shower over bath. Very good health and beauty suite and spa. Lovely bar and restaurant areas. Good breakfast choices of continental breakfast and full English breakfast. Would stay there again.

Good location, but it is not easy to access the beach if you are not driving.

Room lovely and warm, slept well. Bathroom spotless and instantly hot shower included shower body wash and shampoo. Breakfast nice choice full English and continental choices, cereals, fruit juices teas and coffees with range of dietary milks.lovely decor very plush eating area. I had access to the swimming spa area in my booking,steam room lovely. All staff met were attentive and friendly. Really enjoyed my experience at the Queens Hotel a lovely old Hotel glad it's still part of the ambience of Bournmouth.

The women's changing area for spa swim looking a little tired needs a bit of TLC, maintenance.. The rooms wardrobe which slides out didn't have a light in and was very dark. So really minor issues which I am sure in time the hotel will consider.

The staff at Queens Hotel were extremely friendly and helpful. We were welcomed by Nonzio Who checked us in and took my car details for the parking which is £10 per night. He also gave us a 10%discount card for any future visits! Queens hotel is beautifully decorated and spotlessly clean. Our beds were so comfortable with thick mattress toppers and excellent plump pillows. Our room was equipped with a kettle, tea, coffee, hot chocolate, fizzy and still water and delicious cookies. These were replenished each day. Cocktails in the Kraken bar were delicious and it really was a lovely place to chill. The pool is a warm and the jacuzzi nice and hot. We relaxed in the sauna and really enjoyed the facilities. There are towels at the Spa reception for use in the Spa. You will need a pound or trolley token to use the lockers. Excellent location. A gentle walk along the cliff top or down the zigzag slope into Bournemouth was pleasant and easy. We also got Ubers which cost £4-5 per trip.

I really can’t think of anything.

All the staff was very nice and welcoming. Very nice decor everything looked classy but should be same feel in the rooms. The spa was nice, enjoyed continental breakfast. I loved the soft background music that was playing in the restaurant, they were covers of various artists, it was great figuring out what song was being sung with my partner. Our room was upgraded thank you! We had nice hot baths, the water pressure was very good.

Didn't like the jacuzzi not working properly, the button that you press failed to work, the staff could work it from reception but it was annoying having to to ask any staff that was about to put on again. Cooked breakfast was very salty or over seasoned. The room was OK but needs updating. The dresser under the TV is on its last legs and very wobbly, needs to be fixed or replaced. It was a shame it wasn't free parking also.

The staff were so professional and approachable. They provided brilliant customer service. There were a couple of issues with my room and they were incredibly helpful and supportive, and fixed the problem with no objections. Made me feel really welcome.

Not a lot. But if I had to say... The room I was in - I could hear the lift shaft - even though there was a room inbetween my room and the shaft. But it's important to note that I do have extremely sensitve hearing. I asked the staff if they happened to have some ear plugs, and as an extremely kind gesture they moved me into another room away from the shaft. So so helpful of them. I had a great nights sleep as a result. Thank you