Since we were a family of five, we had to book two rooms. It would have been even better if there had been a room for all five family members or if the rooms were next to each other. The large family room did not have any USB charging ports, while the single (or double) room did have USB ports. It seems that family usage may not be very common, and business usage might be more prevalent. For breakfast, we enjoyed a full English breakfast. It was great that we could order only what the children wanted, so my daughter ordered just hash browns, and they were very accommodating with that. Very nice staff!

We didn’t have breakfast so I can’t comment on that, but the building was stunning, the location was perfect, the staff were amazing and couldn’t do enough to help. And as a bonus, although they didn’t serve evening meals, we got a take away and we were happily provided with plates and cutlery to eat it in lounge, which was a beautiful touch. The bar person even poured the perfect pint of Guinness! The amenities in our room, especially the coffee machine and biscuits were a lovely touch, and although our shower tray was leaking, they were straight on it and had it fixed. We will definitely be coming back. My partner and I would get married there if it wasn’t so far away.

Nothing.. everything was amazing.

Lovely helpful and friendly staff on reception. There was one particular young lady but I dont remember her name that really was so helpful and kind. Very good value for money. Lovely big bath and plenty of hot water. Linen was clean. Plenty of coffee/ tea etc . Location was perfect..

The bathroom was tired and missing tiles all around the bottom of the wall. The radiator in the bathroom was dirty and dusty and the plug holes and around taps etc could do with an extra scrub.. The mattress felt old and slightly uncomfortable. Door to bathroom could do with a clean especially around the handle.

Obviously the building itself is incredible and it was great to stay in a place with such history. Very friendly and professional staff, delicious breakfast cooked to order. Private parking and easy access to the town centre. Overall good value for money.

The best description is "faded elegance". Some internal renovation is definitely needed in the rooms (peeling wallpaper, stains on the bath, threadbare carpets) and a little more attention to the everyday cleaning (we were there 24 hours and despite a vacuum cleaner being permanently present on the landing, the carpet was covered in crumbs). Overall, it felt hygienic but a bit neglected.

Spacious room, very pleasant. Fantastic breakfast, plenty of choice.

The radiator wasn't on in the room and so was initially cold. It warmed up after a while when I switched it on but the bathroom towel rail didn't work at all so the bathroom wasn't very warm at all. I assumed the hotel had a restaurant (as it did last time I stayed here) and the lack of evening eating facilities might put me off booking there in future. I did manage to find a very nice Thai restaurant about 15 minutes walk away.

The medieval air about the place almost gives you goosebumps at first (even though it's obviously part of the charm), and finding a comfortable and well equipped room is rather relieving. The room was warm, which is essential in the cold season, and one can make tea or coffee, which is also nice. The hotel is surrounded by lovely old houses on a main road and is close to the town centre.

There must be quite some dust about the bed or curtains, or something else in the room, as we soon became allergic. Apart from that, the shower system is a bit difficult to operate. The corridors in the hotel are so long and we had to go up and down and up again to reach our room, which again is due to the age of the building, and was not an issue, but might be a problem if you have lots of luggage or mobility restrictions.

Breakfast was very nice with a mix of buffet and a la carte for the warm things (full English or subset thereof). The building is very interesting. The walk to the city center is pretty quick, and you also have a large supermarket around the corner. The hotel had notified me about a wedding and related potential noise well in advance, was already over when I came back in the evening.

You book here for the experience of a historic building, that resulted in a bit cramped bathroom in my room. Still fine.

A private door that went out onto the street made it super easy for us to enter and exit the building; it added a sense of privacy. Plenty of teas and coffees provided. Bed was decent and so were the other facilities; I cannot vouch for the TV as I did not use it.

It was not immaculately clean; however, it was not terrible. The size of the property also meant that it was difficult to find our room to begin with. However, this was not an issue once we were in our room because of our external door. For the price I wish breakfast was included.

A very nice blend of old and new. Our bedroom (in a detached building) was very modern, comfortable and (mostly) well appointed -see below. The offered breakfasts were very good. Staff were very friendly and accomodating. We mostly walked everywhere and found the location handy for visits to the Castle and the town centre.

Our room was lacking in hanging/storage space requiring us to live out of our suitcases for our short stay - slightly inconvenient but not a deal-breaker for us as there was sufficient floor space for that arrangement.

Easy to find, nice welcoming reception and reception team. Smiley staff. I arrived back at the hotel after a night out for my friends birthday and I was nervous as a solo traveller but the night team welcomed me back and asked if I was okay and if I needed anything which I thought was nice. As a solo traveller it was nice there was a chain on the door for extra safety. Very old quirky building, I’ve even recommended to my mum even though we’re in Dorset because she would love it just for the building.

Bed was a little bit hard for me that’s personal preference. The walls to my room and the corridor were very thin so I was able to hear people talking and walking about as if they were in my room.