Have stayed a few times. Love the hotel. Staff go above and beyond to make things right for guests. Love the quality of bedding, specifically duvet which is warm but not heavy and not the huge lump type that so many hotels are adopting. The building is so beautiful and it’s lovely to see it kept in such good order by the hotel group.

2 breakfast tea bags! I know I could just ask for more but surely easier if at least 4 there allowing for a drink on arrival and one the following morning. Would like to see twin bed option in accessible room.

Impressive historic building, situated perfectly for the Palace Theatre, museum etc. Very friendly, helpful staff, breakfast was wonderful, rooms with good quality mattresses (fitted with toppers), high ceilings and bags of natural light coming in.

Just little niggles really, room could have been cleaned more thoroughly, there was a used tissue behind the bedside cabinet on arrival, and moving the beds to hoover underneath every couple of weeks would be a good idea. In an otherwise immaculate bathroom, leaving the toilet seat fitted askew somewhat spoiled the aesthetic.

The whole experience of the hotel was exceptional from the moment we arrived, Staff on reception were attentive, hotel was in fabulous condition, the room was great, bathroom and shower also. The breakfast was superb, again with attentive staff, engaging in conversation with us and a beautiful setting. The location was also fantastic, being within walking distance to pretty much everything. The next time I am in Manchester, I will be booking again.

Absolutely nothing, everything was amazing and made the stay so very enjoyable.

the staff are literally exceptional in all terms. rooms are big and clean, toiletries are enough and the forgot it we got it card is new and unique.

the noise level is too high between rooms, i could hear what the next room and talking about. A very disappointing incident happened after we actually checked out the hotel, we received a message that 100 pounds were deducted from the bank by the hotel!!! called the hotel and they said its for smoking!!! no one told us at the reception that we cannot smoke, we came tired to the hotel and signed the papers without reading, but what should’ve happen is that they inform us before we check in or at least before we leave the hotel in the checkout. not tell us you checked out then we receive a message!!!! thats un ethical.

Well located close to the City centre with easy access to trams etc. Our room was comfortable, large and well furnished. The hotel ambience was great and for the most part the hotel staff were helpful and engaging (but not always at breakfast time!) The receptionists were very helpful and knowledgeable about the history of the building as a former insurance company. All the features have been largely retained which only adds to the overall feeling.

Insufficient ambient lighting in the room: there were bedside and reading lights or the main ceiling light. There was none over the desk area or by the two chairs - either would have been useful. Insufficient plug sockets for the kettle and the coffee machine - one or the other. This is poor for an upmarket hotel. The ironing board had not been properly checked as it was clearly broken and difficult to use.

The building is absolutely stunning, with differing features throughout different parts of the hotel. Worth staying here just to look around! Great restaurant and bars within the hotel.

There are a lot of steps with no luggage assistance offered. Also despite booking a good 10 months in advance and requesting twin rooms we ended up getting double beds - and these were small doubles. Also check out was 12 pm but we found ourselves locked out of our room at 11.50 ( with our cases inside the room) so had to walk back to reception to get access reactivated - no apology from reception staff.

Beautiful, luxury and central hotel. The entrance is stunning. Amazing bar area. Room was comfortable and clean. Dressing gowns and slippers. Great tea, coffee and snacks selection. Temperature control in room. Complimentary drinks and mince pies. Meal in Refuge a little disappointing. When we walked into bar area there was a DJ playing very loud music. This was on a Monday night and just did not fit in with the beautiful surroundings. We were shown to our table in the fantastic dining room but could still hear the booming music. People were talking loudly over the top, so it was very noisy. Good selection of starters but if you order hummus or a dip you have to purchase flatbread separately- that is not right. Limited main courses. My husband just had a starter and chips. My main course was very small. It was good but meal was overpriced. Breakfast was very good. We had a lovely stay but would not eat in the restaurant again. Staff were friendly and helpful.

Restaurant meal overpriced and small plates. Limited main courses.

The hotel is beautiful and the staff friendly and helpful. Rooms are comfortable, clean and the location was decent and breakfast was great.

We were in the lower floors, we expected to hear the trains and some noise from above, but these rooms get a lot of noise. From 5:30am, we were woken by bangs and the strangest noise of things getting dragged. This went on until after 8. Also, I stayed with my mum, she is under 5ft, she struggled getting out the bath following her shower as it was high for her, a railing on the side would be beneficial for those who are smaller and those with mobility issues.

My room was huge. I used the hairdryer, iron and ironing board and yoga mat, and enjoyed the fresh milk in the fridge for making tea - a very welcome touch. When I asked to change rooms because of hearing the bass from a party's music I was given a new room without a problem - in fact Gabrielle was charm personified. The bed was big, linen was good quality and facilities everything you might hope for. All the staff in the hotel, bars and restaurants were well-chosen and well-trained: friendly, professional and nice to talk to.

My only criticism - I like a soft and yielding mattress and mine was firm. Apart from that - everything was first class. I had, however, asked for 2 single beds as I was hoping to travel with my granddaughter, but in the end I came alone. The one bed would have been unsatisfactory if she had come. Please don't assume that people asking for 2 single beds, but sharing a room, are 'a couple'. I chose the room at the hotel because it specifically mentioned that 2 beds were available. it wasn't until booking was confirmed that it appeared they were not.

Really welcoming arrival. Staff generally were very pleasant. The room had an amazing high ceiling and the style of it was great, being in a converted bank. Food at breakfast - really good amount of selection and should cover all tastes. It was a rainy weekend and there is an umbrella in every room for guests, which is a great touch. Also the food and drink in the room is all complementary (but don't get excited, there's no alcohol. It's limited to a couple of bags of crisps, tea and coffee bags and caramel wafers). Whilst we didn't have time to take advantage, they also offer a welcome drink for guests in Refuge which is attached to the hotel - only between 5-6pm.

Whilst there was a great deal of options for breakfast, some of the items were sub-par standard for a 5* hotel. We went for breakfast at 8am and the pastries were stale. The hot food was also lukewarm. A walk-in shower would be a good option as well and there were places through the hotel where a bit of a paint touch-up could help.