perfect location

only issue and important for elderly the van to airport was a loaner and did not have necessary sticker to do drop off at gates so drop off was at skyline which involves a great deal of walking I asked for wheelchair for my friend and was told there were none she has long Covid which has caused respiratory issues and can not walk great lengths we went to airport early and grateful I did since she needed to stop frequently my suggestion is any time van is not the correct one the desk should inform anyone booking a shuttle since some physical challenges may not be obvious

Located just 2 miles from the Phoenix airport with a free shuttle that runs every half hour beginning at 3:00 AM. Rooms are spacious, clean, and equipped with the most comfortable bed!

My only complaint is that the floors must be extremely thin, as we could here absolutely every foot step and creaking on our ceiling, which was a bit disruptive while sleeping.

everything was just fine. We got in late and stayed over night till we took the hotel shuttle back to the airport. The room was very clean and comfortable. The front desk was very helpful.

no security at the hotel.. we had a room on the bottom floor and noticed people looking into our room as they walk by. They could have been other guests or random street people.

Ricardo B, the desk manager, was extremely helpful. Although we made the reservation 3 months in advance through Booking .com, the was no record of any reservation for us. Ricardo checked the other Hilton’s with no luck. No reservation. Ricardo tried his best, but it was Booking.com’s failure.

Booking.com took our money, sent several emails confirming the room, but we show up, and there is no reservation. We will try to get our money back, but they are very difficult to contact. It seems they are located in the Netherlands. In the future, I may use Booking as a reference, but I will book directly with the hotel.

Our flight was delayed but the staff made sure we were taken care of with a shuttle and our room was waiting for us when we arrived later than expected. We needed a taxi in the morning and the clerk accommodated us without hesitation.

The price for the breakfast.

The room was conveniently located, for our stay. We will definitely consider this hotel again when we go to phoenix again. We liked the room very much. The beds were very comfortable, I slept well.

The Bar and Restaurant didn't stay open early or long enough. We didn't get a chance to try the food or get drinks. We would have liked to be able to at least try it.

The breakfast is not kid friendly. There needs to be more cereal options, waffle maker like most locations have, and more drink options for kids.

The breakfast could have had more of a variety.

Staff was great and the room was clean.

You have to tell the hotel one day in advance for room cleaning. The heated pool was not working - but the neighbouring pool was accessible.

Very clean. Black out shades were great. Comfortable beds. Good location. Night lights built into the plug in the bathroom and on the plug above the counter nice for some however very bright for light sleepers, would be nice to have the option to turn off.

Room was by the side door, the opening and closing was loud. Could use a softer closing mechanism to not disturb guests staying in the rooms closed to that door.

Check in Service was amazing. The nicest sweetest and most professional service I ever received from Melinda at front desk.

That Melinda wasn’t there all day. :)