Our room was well appointed and quiet. The view of the river was great. The location was superb. Breakfast was awesome, the chef cooking the eggs was exceptional and very friendly. The valet staff were fantastic.

One of the main reasons I booked the hyatt was due to the fact it had a pool but I was incredibly disappointed as we were unable to use it as it was shut for a private function. I feel you should communicate this to gusts before they stay as it was actually the number one reason we stayed here. We decided to eat dinner in the restaurant one night for convenience but after sitting for 20 minutes without service we decided to leave and eat elsewhere, I don't think the staff even noticed we had left.

Location. Breakfast was included and had a good variety and choice.

We arrived at 1.15 pm and was informed check in was 3pm. We returned to wait at 2pm and were told the room was nearly finished being cleaned. Checked several times in the next hour and told the same story. When it got to 3.15 sitting by reception I checked again and we could get the key. Maybe more work was being done in the room as the ceiling had had a repair and looked wet and not painted. For two days of the three we stayed when at breakfast after leaving the table to get food we returned to find the table cleaned of our drinks and food and new people sitting down ready to enjoy their breakfast so the system needs some attention.

The stay overall was wonderful. Great location, comfy bed and very clean. We also ate at the Lennon's Restaurant onsite and the food and service were fantastic. A slight downside, when we arrived to check in, the hotel didn't have record of our reservation. Luckily, I had the booking.com confirmation showing the dates and that we had already paid. An extremely helpful and friendly staff member, Terence, investigated for us and it turned out there was a communication breakdown between booking.com and the hotel which is why they didn't have record of our booking. Terence was very professional and was able to rebook us at no extra cost (luckily, they had vacancy). Thank you, Terence, for looking after us and getting things sorted. I'll now be confirming my bookings directly with hotels, even if booking.com send through the confirmation.

We had a fantastic stay! The entire experience was exceptional – from the convenient central location to the friendly and attentive staff. The swimming pool was amazing, and we only wish we had more time to enjoy it fully. The breakfast was delicious, and I was especially impressed with the variety of gluten-free options available. We stayed in the suite with two adjoining rooms, which was a lovely setup for three. That said, I wouldn’t hesitate to recommend this hotel to anyone looking for a memorable stay, and I would definitely stay here again!”

The bathroom for the two rooms (shared by 3) being located through the master bedroom wasn’t ideal and the bar shutting at 9pm seemed a little early but other than that we thoroughly enjoyed our stay.

Perfect location on Queen Street Mall where you have access to everything (shops, casino, clubs, pubs, eateries, cafes and more). The pool area was great to just relax and watch the world go by The room was small however very comfortable which a nice, clean and spacious bathroom. We also liked that there was a small fridge that we could add our own food/drinks too. The bed was super comfy!

The breakfast selection was good but some of the food was interesting (E.g. the scrambled eggs had a strange texture) but otherwise quite enjoyable. I couldn't work out how to get a coffee will skim milk either and they only had full fat. All minor gripes

The bed was comfortable. The housekeeping was good. The breakfast was excellent. The dining room was good. Reception staff very polite. Location excellent for bus transport and shopping.

The dining room tables were clean but their surface was very sticky. Aircon in dining room was quite cold. The high back bench chairs in the dining room were very low and worn making it uncomfortable to eat. Didn't like the narrow and dirty lane for entering the hotel from our taxi. The lane was always crowded with delivery trucks.

Location Fantastic ----- great for walking shopping . We were upgraded by a WONDERFUL Receptionist from NZ ---- Very Welcoming & Extremely polite. The bed was very comfortable & noise was a minimum. Ensuite very clean ALL spotless ! Food Beautiful & presentation "A1" Thankyou

Hard to find something we didn't like ---- Service from all staff "A1" We noticed that as "The Next" changed to "Hyatt Regency" there has been some noticeable increases in charges -----Particularly when I Booked with Agoda {American $'s on line}!!!! Sadly caught!!!

Great location, right near everything and easy to walk to EVERYTHING!! As usually with every Hyatt I’ve been to exceptional staff.

TV was very glitchy. I don’t watch much TV whilst on vacation, but it’s good to unwind sometimes after a long day out. It was disappointing.

There is absolutely nothing negative to say about our stay. Every single staff member was clearly happy to be there. Seamless check in and out. The food was fresh and delicious. Quiet room. Perfect size and setup. Again, I can't fault this accommodation. Was an absolute joy to stay there and will definitely be back.

It's the inner most part of the city. So there is going to be a lot of both road and foot traffic. So the alley to approach for valet parking was a little tricky, but once there, the staff just immediately make you welcome and take care of everything.

The staff at the laneway entrance were amazing. They were so helpful and caring towards us and everyone that came through as we were there. As well as the care taken with my new car. The Hibiscus room was outstanding. The staff were friendly and professional, the food was amazing and there was a lovely atmosphere. Breakfast was delicious and a really lovely outlook over the mall. The staff were helpful and attentive. The room was clean and tidy and ample room for a guest with a disability throughout the whole space.

The pillows were a bit uncomfortable, and there weren't any additional pillows in the room to swap with.