We stayed here for three nights. The location is great and close to tram stops, Shops and restaurants. On check-in, the Concierge was very friendly and helpful as were all staff each time we were in the foyer. We stayed in the King Deluxe 1 bedroom suite with river view on the 12th floor and the view did not disappoint. The room had a great layout and a washing machine/Dryer (one reason for choosing this accommodation). Nice big TV. The King bed and pillows were very comfortable. I was worried at first thinking being so close to the train line that we wouldn't be able to sleep but the windows were double glazed so as well as being warmer, it seemed to also block out a lot of the noise. The blinds were blackout blinds and were great. Now the bathroom.... the water pressure was absolutely fantastic. Can honestly say this had been the best shower pressure in any accommodation that I have stayed in, that is saying a lot as I'm in Melbourne at least once a year for shopping, concerts. The building overall was nice and quiet.

Only a minor for me and that's the washing machine/Dryer in one combo....takes a long time to complete a full cycle. Would this stop me from staying in the future? Absolutely not. This may be one place I will keep on the accommodation list.

Booked a studio for 8 nights and we were upgraded to a river view. What an amazing view! Room had two single beds, a sofa and a small kitchenette, with sink, microwave, fridge, toaster and kettle. A good sized room. The shower was great, hot and good pressure but it is over a bath tub. A small balcony (not able to sit out but nice to step out). Daily housekeeping was great. The buffet breakfast was fabulous. Always fresh and plenty of variety. Freshly cooked eggs. Staff at breakfast were great. Included coffee was bitter but coffee shop coffee was superb (at extra cost) Great location. Walking distance to everything we needed. Uber to the airport $51 (7am)

The sliding door to the balcony was very very difficult to open.

We had booked the 2 bedroom apartment for our family of five for 4 nights. It was such a nice and comfortable with spacious rooms with all the required amenities in the room itself. It also had a fully equipped kitchen and two bathrooms. Special mention to the amazing staff who were super attentive to our needs and extremely prompt (an extreme rare sight in Australia!) There is even a restaurant at the property where you could take your meals or walk down / take the tram (at 400m) to go any where. The location was very central!

The dryer did not work properly and there was also no other option to dry the clothes.

All of the staff I interacted with, from Evie (I think? I'm terrible with names but she was an 11/10 at check-in, very exuberant) at reception to housekeeping and restaurant staff were friendly, engaging and welcoming. The room was clean, comfortable and well supplied. I was particularly pleased to find decaf coffee included in the in room tea and coffee selections, and the complimentary milk was restocked daily. The breakfast buffet was great, fresh eggs made your way and a good variety. I was again impressed by the wide range of alternate milks available next to the cereal. Maybe it's a Melbourne thing, but no where else have I been able to have oat milk without an extra charge. The bed and pillows were great, and the range of seating options were comfortable.

I was on the side facing Flinders, and even on the 12th floor the sound proofing could have been better. Not terrible, but I've had better.

We love the location on the river where it is still only a short walk into the CBD, but away from the hustle and bustle of the city crowds. The staff are always so friendly and welcoming and the views in the Riverview Rooms (which we always book) are stunning. Having a well equipped kitchen means we didn’t have to eat out all the time and there is even the bonus of an in-room washer dryer should we need it. Coming in from regional Vic, we generally arrive by train into the nearby (5 minute walk) Southern Cross station for our city visits, but love that there is a secure car park, which we used for this visit. Breakfast at the William’s Restaurant was delicious and filling each day. A relaxing and comfortable city-stay!

All was perfect during this stay.

We stayed for two nights and got the one-bedroom suit with river view,breakfast included. The view was spectacular. The beds were very comfy and the staff were very friendly and nice. The breakfast was amazing. We enjoy alot. There were alot of facilities like washing machine, kitchen. For kids there was sofa bed which they prepared it before we arrived. Extra blankets. For the cleanliness I give the 10/10.

I didn't like the the room because there was alot of train noise was came from outside which was not good specially night time. Other than that I am very satisfied. 2nd car park building was so scary very narrow.

The friendliest staff i have ever met at any hotel I have stayed. I had room 1051 with a stunning view of the river and the nightly fire/flame show at the crown River front. Great compact apartment with everything you need and a balcony! The room was exceptionally clean with a sofa bed provided and made for us while we were out which was nice to come back to. The main bed was the most comfortable bed I have ever slept on!. Parking was $30 and super easy under the hotel. The height is quite low and the turns are tight so check before if you have a big vehicle. We had the buffet breakfast the next morning which was also a great offering of hot foods, cereals, fruits and pancakes etc. Once again, the staff were amazing and super friendly and polite. We will definitely return to this hotel as it was a central city location. Only about 10 minute walk to shopping district in Bourke Street, 15 minutes to Regent Theatre and across the water from Crown Casino. The Melbourne aquarium and migration museum were directly out the front door.

Proximity to CBD was good which meant we walked everywhere. We were able to park our car in Clarion’s secure carpark for $30 per night. The Apartment was equipped with washing machine and dishwasher. Our 1 bedroom river view apartment (13th floor) offered lovely views of the river and city. However we could hear the trams but we got used to the noise. Staff member - August was very helpful, personable and also professional. Other staff members attended to our needs swiftly and efficiently. This is the second time we’ve stayed here and will stay next time we are in Melbourne.

The staff were very friendly and accommodating. Traveling alone with 3 young children, they made everything so easy for us. The room was very spacious, clean and had great views over the river. The hotel is close to Southern Cross station, which was very convenient for us. We had breakfast included and there was plenty of choice (more than what I expected) and everything was fresh.

Nothing but the only downside was that I booked a hotel with a pool for the kids, but unfortunately it was being refurbished during our visit. The hotel did message prior to inform us so it wasn’t an issue, but I’m looking forward to staying again and using the pool.

In the city.. tour meeting/dropoff points were like 2mins away which is important especially when early meeting or late drop off.. moving around the city was easy .. free trams in city … lots of eating spots.. nice view from room .. view of the Yarra River.. bedroom was a little small, cramped with 2 single beds, would have been good if the toilet was equipped with bidet but otherwise everything else was good.. even had washer/dryer, oven and dishwasher … just like an Airbnb … staff were great, polite and helpful..