The size of the room was exceptional, and the staff was cheery and accomodating. I liked that they have laundry facilities and that they checked on us through texts frequently to ensure we had everything we needed.

Location was the both good and bad. We were close to downtown which was fabulous! Walking everywhere was so easy! However, the opposite direction and a half block away is Douglas Street which was pretty sketchy at night. Lots of homeless and people who appeared to be on drugs. But if you stay away from there, you’ll never know it exists.

The location and parking was valet. I stayed at another hotel nearby but they had only self parking and you had to park a couple of blocks away (I understand that in older cities like Victoria you cant always have parking underground like you would in some bigger hotels). It had a nice desk and loby. There was a desk in the lobby if you need to work on your computer

I wish the TV supported AirPlay or screen casting. It had the option but it just didn’t work for my iPhone or Windows PC. Also the remote was not the best - it was not TV brand but a custom one made for hotels. The TV had a browser and youtube installed but navigating and typing with that remote was tedious

Convenient location: Situated in the heart of downtown, with close proximity to Chinatown, the Wharf. The hotel was right near the corner of Douglas Street, with easy access to buses to Parliament, UVic or the Swartz Bay Ferry Terminal. Efficient check-in/out: The staff at Carlton Plaza Hotel made the process quick and hassle-free. Room and amenities: The rooms are spacious enough for two people. The beds were very comfortable. The hotel offers all the necessary amenities for a comfortable stay. A small kitchenette with a fridge and coffee machine is available. A decent-sized shower area with soap and shampoo provided.

Additional kits: Only soap and shampoo is provided. Guests need to request extra toiletry kits (toothbrushes) from the front desk or housekeeping. Water bottles: As part of Carlton Plaza Hotel's green efforts, no water bottles are provided in the rooms. Do bring your own bottles or use the refill station in the lobby.

Nice room, comfortable. Ok Bathroom. It's very well situated. The staff is friendly and helpful if you ask about how to get to touristic areas. They have a very fancy coffee machine and it's free.

It's probably the best hotel in the area, it's just too expensive for a single night in our opinion. We stayed in a nice Hotel in the center of Paris for less. Breakfast not included. It doesn't have Netflix or another streaming service, only live cable.

The reception staff and the housekeeping teams were exceptional. Beyond kind, beyond friendly.

I liked everything about the property. The only thing that was slightly substandard was the toilet in unit 409 did not flush properly. It had very weak drainage. Otherwise, everything was absolutely fantastic. Unfortunately, Victoria is expensive so the room was priced accordingly. However, it was the most affordable of what was available and I did receive a complementary upgrade, which was amazing.

Location: so convenient! Walking distance to all the sites/restaurants in downtown Victoria, and public transportation direct to the airport and ferry is basically right outside the front door of the hotel. Value: this is the nicest Best Western I've ever stayed in. The room was so spacious, super clean and the bed was comfortable. Above and beyond exceeded our expectations. I don't think you can beat the value of this hotel in Victoria. Staff: we arrived very late at night and were greeted by the friendliest person (a young man, I didn't write down his name) at the front desk, who made us feel so welcome.

Nothing.

The friendly and helpful staff. The very comfortable beds and cleanliness of the room and the hotel in general.The valet and housekeeping services were great! We also loved the fact that we could do laundry there and get fresh coffee choices every day. Two of the best things we enjoyed were being within walking distance of everything and also the incredible Ruby's restaurant attached to the hotel. We highly recommend Best Western plus Carlton Plaza Hotel to family and friends.

Not having an ice machine on the same floor as our room, not having a microwave in our room, and having to pay extra for parking. We also felt we didn't get enough TV channels choices.

The staff were wonderful in helping us to figure out an unexpected stay in this hotel. The hotel was comfortable and well-kept- good beds, good showers. The hotel is situated in downtown Victoria within walking distance of shops, restaurants, and many of the city's tourist attractions, so the location was excellent from that point of view. There is also a guest laundry, which came in very handy.

There was very little we didn't like. We did find it quite expensive.

Staff are friendly. The hotel provides free coffee, including hot chocolate, and a water refilling station at the lobby available at anytime. Rooms were clean and bright, but a little tight. Housekeeping forgot to clean the room, as scheduled, but staff were able to reschedule it for the next day and provide us with towels and other toiletries for the time being. Location is also great - it's near shops/ restaurants downtown.

Air conditioning unit in the room can make your throat feel dry. May need cleaning/ new filters.

We arrived early and was told that there was a room available but may be a little loud so we checked our bags to wait. While we were out were notified that our room was available and when we arrived our bags had already been delivered to the room. It was a comfortable room with a large bathroom and very quiet. The staff was very attentive and when we requested a razor for my son in the evening - it was promptly delivered to our room. It was also nice receiving the emails from the staff asking how our stay was and if we needed anything. The location was excellent - close to everything. Oh and the fancy coffeemaker right outside the elevator was a pleasant surprise - we both made mochas to enjoy with a dessert we brought back from our evening walk.

can't think of anything.