Friendly staff. The room was nice, clean and had 2 Queen beds. It had a coffee maker with coffee, sugar, cream, micro wave, fridge, hair dryer, iron and ironing board. The Hotel is located downtown by the Empress Hotel, surrounded by restaurants, bars, places to browse and shop. Walking distance to everything.

Only negative was this room was beside an air duct that made a loud blowing air noise. I am a light sleeper so the noise was annoying. Also the rooms are not very soundproof so between the air duct noise and thumping footsteps and shower noise from room above I only got 5 hours sleep the first night. We had room 227.

I liked that the location was so handy to everything. We hardly were in our room except to sleep and it was quiet and comfortable. There was a discount for breakfast at another restaurant because the hotel restaurant was closed. Again we were rushed and wouldn't have had time to eat there as we were meeting friends early.

It seems to be expensive to stay in hotels now. I would have liked to use some of the facilities but we were busy with friends.

Beautiful rooms & views! Lovely front desk staff.

The only complaint we had was that under the TV was very dirty, sticky, and it looks like it hasn't ever been cleaned. The only reason we even noticed was because I had dumped out my purse to get some change out, and a few coins went under the TV. We moved it back to retrieve the coins and were surprised at how dirty it was under!

t The staff were very helpful. They provided maps and very good directions to the local market. The beds were amazingly comfortable. The connected pub~Smiths, was quite good value.

the plumbing and the walls were very thin so when you went to the bathroom or had a shower, it was very loud. We heard neighbours and they heard us! We could hear the next door's TV clearly and although they did turn it down on request, we could still hear everything. The market on Yates had everything you could possibly need and it ws only about 15 minutes walk away.

The room was amazing, two double beds, plenty of space. I failed to notice that breakfast was not included because they don't offer ANYTHING! I don't know why they include 'breakfast' in the above heading. That does not detract from the hotel at all as there is a good place for a good breakfast 2 minutes away.

Some breakfast!!

The staff were great friendly and knowledgeable. The location is great for downtown activities and events and being central to alot of things.

The bed was uncomfortable and I could feel the springs in the middle of it.Every single door seems to slam shut ours included very hard and loud so that woke us up in the morning.There was a lot of scum build up on the shower head.

Underground Parking Good location in Victoria quite side street

nada

Located in downtown, just a few minutes walking to main attractions like Legistative Assembly, Parks, Museums. It's also surrounded by many good restaurants and convenient stores. Our room is toward a quite garden of the Inn, having a lot of lights, and spacious enough for our family of 4. The bed is comfortable and the bathroom is clean. Paid indoor parking is convenient and secured. Staff is friendly and helpful.

Noise isolation is bad, we can hear people talking in the next room, and even hearing noise from the room across the hallway. Not a big problem to me but to consider if you need absolutely quiet to sleep. Daily room cleaning is not available due to shortage of staffs.

No breakfast, restatuant closed but gave us a coupon for 15% off another which covered the tip. Room was large and better than average. No one came in in and took our garbage when we were there. Room staff seemed to be nonexestant, but we didn't really need them. No air conditioning but didn't really need it.

A change of towels and pick up the garbage. Paying for parking.

swimming pool, accessibility to public transit and downtown attractions, housekeepers and front desk staff were friendly and accommodating, quiet room, very little traffic noise, relatively well-stocked Kitchen with appliances that worked well, balcony overlooking pretty courtyard

Silverware tray was dirty, some cutlery and cooking utensils were dirty, no kitchen towels, bathtub drain didn’t seal completely, no non-slip “decals” around the pool