friendly staff, we’re helpful when I forgot something in the room and had to come back for it they had it ready to go

the view was of the venting, beds were felt crammed into the room and could hear the sound of Laundry running. when I spoke to the desk they first offices me drink vouchers but I was with my teen daughter, then a food voucher for their restaurant but it wouldn’t suit what my daughter eats. upon arrival from a town visit they had upgraded to a higher room . it was more about the venting and the the laundry. I feel they should have in the description that’s it’s a limited view property or something similar . I wasn’t expecting the best view but the view of the venting and roof below made me uncomfortable . along with the sound of the washer and dryer.

Overall our stay was amazing! The staff was all incredibly helpful and kind, the location is great, and it's a perfect place to stay with kids- while still feeling luxurious. They offer a shuttle service to the ferry as well, which is excellent. They offer excellent room service, and we loved the option of ordering your breakfast the night before for room service in the morning. The Lego model of the hotel in the lobby was also a big hit for my family!

There isn't any AC built in to the room, they did have a portable AC unit which kept our main room comfortable. They only had a fan in the bedroom however, which if it were any hotter out would have been uncomfortable. They only have Keurig coffee options in the room, which is fine but our machine was broken and then the second one they brought to replace stopped working as well. They were very kind and helpful about getting us a replacement, just maybe not the most reliable coffee option.

Great location, rooftop bar & breakfast with discount for hotel guests, pool, nice bathroom, spacious, able to give us an early check-in which was wonderful

There’s no central air, just a window unit. Our room had two beds with one being in a separate bedroom, and the window unit was in the living room with the other bed, so the bedroom got very hot and stuffy at night since there was no direct airflow into that room, even with the door open. Would be much better to have central air or a central ventilation system with fans, or at least another window unit for the bedroom

Staff was amazing, friendly and helpful. Well situated to lots downtown. Very clean and well appointed. Air conditioner worked well. Shower was amazing. The restaurant on the 18th floor had an amazing view and my artichoke eggs Benedict was amazing. Nespresso was a nice touch.

The AC was loud. The bed was hard, and we prefer something more medium as we are older. The buffet’s scrambled eggs were cold and we advised the waitress, she apologized, but didn’t do anything to remedy. Elevators are a tad slow for a bank of three.

Very large room with kitchen, living room,bathroom, and separate bedroom. The room was clean, the staff was helpful and friendly. The doorman was particularly helpful and attentive. I was suffering with a dizzy spell when I came back to the hotel from dinner. He insured that I was safely seated in the lobby and when I felt better, made sure I got onto the elevator safely.

Only one dislike, the shower came on at full strength, only the temperature could be adjusted not the volume of water. It is the design of the faucet. I have run into that type before in other hotels.

very friendly staff, cocktail bar and restaurant right in the hotel make for a very fun atmosphere. Clean and a great location. fast elevators! hot apple cider in the lobby was a nice touch.

some things are starting to get a bit run down, the hallways feel a bit old and dated and in the hotel room, doors and trim were chipping away and damaged. one bed was comfortable, the other felt like it was slipping off the box spring (but it wasn’t, I guess it was just worn out on one side) pool was FREEZING! We are used to cold lakes so we still got in, but I was hoping for a more comfortable pool time. it’s also difficult to get to.. lots of stairs and hallways. over all I think the hotel needs a few upgrades but the majority of our stay was wonderful.

The location was very convenient. The staff was very friendly and accommodating. The room was clean and kept tidy every day. The mattresses were very comfortable. There was an A/C in the room. The Nescaffe was really good.

Nothing, really, except there was like a party going on the last night I was there, and it was somewhat noisy with thumping music and loud voices. My friend wanted to use the safe to store her iPad, but she couldn't open the safe.

The location of this hotel is perfect! Easy to walk everywhere you need to in downtown Victoria - up to Chinatown, over to the waterfront, and down to the parliament buildings, Beacon Hill Park, and Empress hotel. We really loved that it was pet friendly, had an indoor pool/hot tub, and a great restaurant (Vista 18) with a view at the top (we went for breakfast and it was really good)! The staff were all very friendly and the place was clean - will stay here again!

Parking was $15 per day and we wish it had been complementary. Especially since the parking lot was not locked and was open to the public.

Chateau Victoria is in a great location and it is easy to walk to many local places of interest. Secure parking was also available. The staff were all friendly and helpful. We stayed in a One-Bedroom suite which had a separate lounge area. The room was very comfortable and there was a small kitchenette with a microwave. The hotel has a lovely lobby and bar. On the top floor is a restaurant with spectacular views over the city. We had cocktails there one evening and good breakfasts on two days.

A couple of outdoor chairs would have been useful on the balcony.

close to the harbour, restaurants. shops. breakfast at Vista 18 was delicious, both from Room Service and at actual restaurant. temporary / short term parking for guests was available without cost. had a nice view from our windows.

Front desk person couldn’t find my booking until I showed them a printed copy of my reservation with Booking.com. Happy hour prices of drinks and food could be set lower. could have had free bottled cold water upon arrival.