Location, staff, reputation

Our room was above the railway track and noisy; woke us early and unaware of this.

The staff were v pleasant and helpful; standard of decor and design was super; the lunch was great and again staff ( Manager I think) - nothing was any bother to him- v impressed

The breakfast staff were maybe a little premature at clearing breakfast away. When ticked that price was not what I had expected I understand that may have been due to tax increase but still feel we should have been charged at the price I had held it on.

We stayed in a king bed, club lounge room. The bed was very comfortable and we enjoyed eating a light breakfast at the club lounge on the roof top every day. We paid the extra fee to enter the spa. The pool has 4 jet types to turn on including number 4 waterfall which was a surprising favourite. I loved the pink walled salt sauna too.

The key cards to enter the club tower and lift with the key cards to use for the spa lifts and entry door were a bit complicated, especially after travelling for 18 hours. The light switch became much easier after a good sleep, we stopped opening and closing the curtains by accident. The location to public transport is excellent. The area under the bridge (around the corner, 200 metres from the hotel) with rough sleepers and beggars would not be good walking at night. We found a well lit, safe feeling pathway behind the station, straight across from the hotel so there were other ways to walk.

The hotel is certainly nice! The bed was among the most comfortable I can remember, and the high-tech switches are neat. There are nice touches, such as the robes and drinks/chocolates (thank you!) and the location is handy, across the street from the train/LUAS station and near the coaches to the airport. The staff was mostly friendly and helpful (might have caught someone in a stressful moment but nothing about which to complain -reception was great!); thanks to all!

The elevator. This was the one negative thing: a card is needed to operate it, but the reader was illiterate. Going down was easy enough, as there was always someone to call it down, but going up (or even calling it to go down) took some time. All else was fab though.

Location was excellent as we were at a concert in Croke Park, hence we booked it, we stayed in WB Yeats suite, for 513 euro for the night. The room was extremely nice but not 513 euro nice, I would stay there again, but suggest that people staying in a suite or paying that kind of money should be offered the use of all facilities available, ie, sauna, pool etc, we were told an extra 20 euro would need to be paid. The staff were excellent, very polite and friendly, Breakfast was gorgeous and lots of options, caters for every needs, As stated would stay there again but would review prices before stay

Extra to be paid for use of sauna, while having paid for a suite think this should be complimentary

The hotel was a nice environment, we had breakfast included which was delicious and worth value, could of been available longer as i think 10am(ending) is too early for some especially when on holiday too relax. The spa was also great for the value of 25(euro) pp for the duration of your stay. Also has access to a lounge room which was a nice relaxing place if you didn't want to be in your room or in the lounge.

Airconditioning in our room didn't work great so it was extremely hot. The blinds in my room also didn't work as it all electric with motors, brought this up with hotel staff and they told us that they were broken (wasn't notified of this before check in) , they told us we could pull the curtains manually but i didn't want to do that incase it broke it even more and i would have been charged damage, couldn't reach anyways.

The location is wonderful, the staff is kind and the beds are very comfortable!

The lights in the room turn on in the middle of the night due to sensors. The breakfast is repetitive, some fresh vegetables would be great.

The staff was extraordinarily friendly and helpful. A lady, who seemed to be the cleaning staffs superior was very helpful (showed me how to use the coffee machine). The cleaning staff was very nice and friendly, the same was the staff when I checked in. However, the person who checked us in did not give us information on the spa area (and that we had to pay for it). No information on check-out time. The other receptionists helped me with all my questions re bus, taxi, checkout time, etc. The room was spacious, The bathroom nice and cosy. I could work on my PC, sitting in a good chair and on a good table. Restaurant staff was very nice and accomodating.

The room deodorant was a problem for me as an allergic. It was very strong (go easy on that stuff, please). I could not open a window and let fresh air in. I felt almost claustrophobic. Everyone knows that a room needs to be aired for health reasons. There were no USB-ports for our phones, which I thought was odd for a hotel of that standard. The shower soap was stingy and irritated my skin.

The shower. The size of the bed and bedroom. The staff.

The club lounge room is not really well packed.

Firstly your staff are absolutely amazing. The day and night staff on reception are brilliant! So friendly, professional and good banter. The hotel was lovely and clean. Really nice view in our room with a nice little balcony. The gym is well equipped. The bed was so cosy. Excellent location in Dublin City and really good value for money in comparison to competitors.

There is a pool in the pictures. However it’s part of the spa so you have to pay extra to use this. It’s not clear from the website. There was a coffee machine in room but no kettle. Cup of tea is a staple for the Irish 😂