I was truly delighted with the exceptional customer service I received. During my stay, I had initially reserved a single room for one night, but upon arrival, I was pleasantly surprised with an upgrade and extended my stay to two nights. The hotel reception atmosphere is relaxed and inviting, unlike many others. Upon my arrival, Fernando warmly greeted me with his positive and welcoming personality. The reception team is both professional and friendly, creating a welcoming environment. My room was clean, the bed was cosy, and the air conditioning worked perfectly. The location is ideal for exploring and enjoying Milan, with numerous bars, restaurants, and shops nearby. Whenever I return to Milan, I will definitely book this place for my stays. I highly recommend this hotel for its unique and positive offerings. Unlike the usual moody and arrogant customer service often encountered from front desk staff in Italy, this hotel stands out for its exceptional service chilled, relaxed and professional at the same time. thank you guys for amazing!

nothing

5 mins walk to Centrale train station. Easy access to public transportation. Room was spacious and very clean. Staff were extremely nice and very helpful. Our room was ready before checkin time and we were upgraded to a superior room. Lively area with many restaurants, bars, supermarkets, shops nearby. Hotel exceeded our expectations for a 3 star.

No restaurant for breakfast in the hotel.

Nice guys at the reception gave me a uplift room.. Good stay Coffee and teamaker in the room..

First floor second would be better to safely open windows at night

We chose this hotel for its convenient location, just a 5-minute walk from Milano Central and excellent metro and tram connections to tourist spots, both Malpensa and Linate airports. The place exceeded our expectations. The room was spacious, clean and an efficient air conditioning to keep us cool due to the hot temperatures. The hotel itself was modern with friendly staff. The lively area had plenty of bars and restaurants but stayed quiet at late night so it was perfect for a good night sleep. Despite being close to the central station, the area felt safe. Highly recommended.

Maybe the breakfast. It looked pretty basic, so we chose not to have it at the hotel. It wasn’t a big deal for us and definetely doesn't affect our overall satisfaction, especially with plenty of options available nearby.

Extremely nice and friendly reception staff. Very helpful and always on service with a smile. Proficient communication in English. Upon arrival we were given an upgrade room. The room was comfortable, very clean and quiet. Great smell with a reed diffuser infront of each room. Safety deposit box and refrigerator in the room, perfect Wi-Fi. Great lounge area. Few minutes on foot from hotel to the central station. In walking distance from Duomo. Hotel is surrounded by nice restaurants, coffee shops and patiserries also very close to shopping streets. Overall great experience. Thanks again to the cleaning ladies and boys at the front desk!

I want to express my sincere thanks to the hotel staff for their excellent assistance in guiding us to the location and helping with parking. Maneuvering a large car through a small parking entrance was challenging, but they made it much easier. Additionally, we were pleasantly surprised with a complimentary room upgrade to a more comfortable space, which was amazing. Everything was great, the location is perfect, the room was clean, and I will definitely stay here again.

If you have relatively big car (for example, Audi Q7), parking is a challenge, but possible. Checked by me.

Started off with a lovely check in with Sadith who was passionate and enthusiastic for us to have a great stay, and recommended the best bars and restaurants. Decor was lovely. Absolutely my favorite thing was the decor and old fashioned elevator. The elevator was gorgeous and the room was designed traditionally. Everything in the room was great. Spacious and airco shower all a plus. A great location with ample bars and restaurants a stone throw away. Would come back in a heartbeat!!! Central station in reach.

No comment we loved it all

We choose this hotel due to its proximity to the Centrale train station. It was a short walk. We arrived early and were unable to go to the room immediately. The hotel staff were friendly and accommodating and let us store our luggage. Upon returning to check in at the appropriate time, we received a free room upgrade. I mean big upgrade. We got to stay in what I'm guessing was an old palace. The room was large, the beds were extremely comfortable, the ceilings touched the sky, and the bathroom marble was spectacular. I would stay here again merely for the staff being so accommodating.

We left so early the next morning that breakfast wasn't ready. Other than that small mishap, great place for the money.

I got an upgrade to a room in adjacent facility, because the room I booked wasn't available. Beautiful and spacious room in a beautiful typical Milanese historical building. Looked all new and spotless. Huge bathroom. Comfy bed.

Being in an old building made that I could hear my neighbour well... :( No direct access to the hotel facilities (breakfast room/reception), as this is a separate building just around the corner. As for breakfast: there are good cafes for that in the neighbourhood though.

The staff at the reception was very nice and professional, the room spacious enough, and the location close to the train station, less than 10minutes to The Duomo, which is a lesson for me not to book hotels in crowded city centres from now on. also, it had parking at a cost.

I'd have loved if they had coffee and milk in the room, the coffee from the lobby was very low quality for Italy, from my point of view. also, it'd have been nive if they had at least a breakfast room.