First time staying in a capsule hotel and the experience was positive. I was not disturbed by the noise, even though the capsules only had a material cover. The other guests was respectful and kept the noise to a minimum. The bathrooms were decent and the storage area was good enough for our bags. However, one could also leave oversized bags downstairs. The hotel provided an amenity kit with pajamas, toothbrush, slippers and towels. Overall, a good first experience in such a unique hotel.

There wasn't a dedicated space where you could open your bag and look for things you might need, so you should come prepared and have everything handy.

This was booked as an experience as my 16 year old daughter really wanted to try a capsule hotel whilst we were in Japan and many capsule hotels don't take under 18's. It delivered on being an interesting experience. It is much better than many of the hostels I stayed at in my backpacking days - clean and comfortable with good working showers and toilets. People were also really respectful. I was dubious of a good night sleep as it is only basically a roller blind between you and the corridor (and my capsule was by the door) but everyone was so quite it didn't matter. I was surprised by the included breakfast from the Tulley's coffee shop, which was a decent breakfast. Staff were probably really nice but I just gave them a "good" as I didn't have much interaction.

You had to wait a while for the lifts in the morning and the capsules were on a different floor to the showers. There was also very little space by the lockers to open your bag and retrieve things, I did have to wait as someone else had their huge bag open and were franticly trying to find something right in front of my locker. But this really should be expected in a property of this type at this price point, so whilst it is a negative it certainly wasn't a real issue for me.

convenient location, clean, solid service staff. overall a great experience for those seeking a capsule hotel close to a subway. the lounge overlooking Tokyo Tower is the hidden gem

the setup of the locker room and the elevator is a challenge. the elevator is a bit slow and stairs are not an option. the locker room is on a different floor; you also have to accept the uncertainty of who stays near you

Perfect location, 2 minutes walk from Hamamatsucho station and with plenty of shops and restaurants around. Friendly staff, comfortable pods and very clean bathroom & shower areas, plus a lot of luggage space.

Unlike other Nine Hours locations, the showers and lockers were on 2F, instead of the floor you stayed on, so sometimes it took a long time to get there in the lift because of so many people.

As expected of 9h hotels, the capsules are spacious (even for foreigners), clean and comfortable! The 10th floor view towards the Tokyo tower is phenomenal and the rooftop is great for an early morning / late evening view. The location is absolutely amazing, you can reach every hotspot in Tokyo within 30 mins by train. Within 10 minutes of walking there are a lot of restaurants and convenience stores.

The shower room could use an overhaul (renovation/ deep cleaning based on December 2024). The space before the lockers is a bit small, when the hotel is fully booked.

The sleeping pods were larger than I expected, I’m 6 foot tall and had no issues at all. There was a privacy screen at the end of the bed which was ideal. Upon check in you are provided with pyjamas, slippers, towel, and even a toothbrush. The idea is that you take nothing to the room expect the bare essentials, e.g., phone charger. This meant that the room was super quiet as people weren’t faffing about with suitcases or bags while others tried to sleep. Luggage is left in a locker on the lower floor and there are also spacious showers with a changing area to the front in a none soaked part of the cubicle. The efficiency of the place impressed me and as a lone traveller I couldn’t recommend enough in contrast to a hostel

The lockers could have been bigger. It for my bag but those with large suitcases left them below the lockers in a designated space. The building is very secure though

GREAT location, everything was clean, and the pods were very quiet and felt so private. All the guests were very respectful. It all around had a good vibe. Perfect for a couple nights or a pass through spot. Public transportation was only a couple blocks away.

The shower room being on a different level from the pods definitely makes you get your life/bag organized. My floor (3) had toilets on the same level as the pod for night time convenience. Not sure if they all do, but that was really nice. The beds are hard and the pillows were terrible (I ended up using no pillow or clothes), but the pod had a great cozy vibe/feel. It was a cool experience.

* Unique experience * Conveniently located near Tokyo Tower and monorail to Haneda Airport * Safe and vibrant area with plenty of bars and restaurants * Warm welcome with keycard, slippers, and toiletries provided * Clean and spacious shower facilities with strong water pressure * Capsules are sleek, futuristic, and comfortable with sci-fi vibes * Quiet night's sleep despite hotel busyness, interrupted only by morning alarms

* Lounge area serves more as a workspace, useful for longer stays but would be nice if there we comfier seats and the lighting adjustable as it felt very bright. * Toilets located on the first floor, which can be inconvenient

I love the concept. There were clear rules about the cleaning. The staff was really kind and helped where they could if there was a question.

Maybe I did not read it right. But when I booked, it did not say that you have to check out every day from 9:00 to 15:00 because of the cleaning. It was okay for me, but would be nice if I had known before. I already had a feeling about this because of the name nine hours, so I even searched online, but could not find anything. But still I really loved the stay!

The location was fantastic (only a 5min walk from 2 big stations in Tokyo), staff were lovely, facilities (showers, wash basins and 10th floor where you can eat and relax) were great!

There were a few things that could've made it better: 1. The elevator situation was not great as there's only 1 elevator per gender and for the men especially: there's 7 floors and during peak times, it's incredibly hard to get to the floor you need to get to. 2. Some of the people who stayed there weren't very considerate: some were watching videos in the middle of the night in the sleeping pods and some person chucked their dirty laundry (undergarments and pants) onto my luggage... I know this isn't in 9h's control but these are the types of people you might run into.