2,775 reviews
From
$137Blvd. Kukulcan Km 9 Lotes 9 Y 9a Zona Hotelera, Cancun, 77500, QR, Mexico
2,775 reviews
1/115
From
$137Spa/Wellness packages
Beachfront
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Beach
Kids' club
Welcome to Krystal Cancun, a vibrant and luxurious 4-star resort located in the heart of Cancún, Mexico. Situated on Paseo Kukulcan, just 7.1mi from the city center, our beachfront hotel offers the perfect blend of relaxation and excitement for all travelers. With over 2,700 reviews, it's clear that guests have fallen in love with our resort.
Indulge in the breathtaking views of the ocean from the comfort of your own room, complete with air conditioning, a private bathroom, and free toiletries. Start your day off right with a delicious breakfast before exploring the many amenities the resort has to offer, including an outdoor swimming pool, a water park (extra charges apply), and water sports facilities. After a day of fun in the sun, unwind in the spa with a wellness package or enjoy a refreshing cocktail at the bar while listening to live music (free).
With a range of amenities and activities, including a kids' club (free), golf course (extra charges apply), and on-site dining options, Krystal Cancun is the perfect destination for travelers seeking both relaxation and adventure. Don't miss out on the chance to experience the beauty of Cancún at our resort. Prices start from $137, so book your stay today and make memories that will last a lifetime.
When it comes to relaxation and fun in the sun, Krystal Cancun has got you covered with its three outdoor pools. The first pool, available all year round, offers breathtaking panoramic views of the ocean, giving you that infinity pool experience. The second pool is perfect for families with kids, as it features a fun plunge area where your little ones can splash around and have a great time. And if you prefer a more tranquil setting, the third pool is there for you to unwind and enjoy a peaceful swim. Whether you're a sunseeker or a water enthusiast, our pools provide the perfect oasis for you to cool off and enjoy the magnificent surroundings.
When it's time to satisfy your cravings, Krystal Cancun offers a variety of on-site dining options that cater to every palate. Hacienda el Mortero offers a traditional ambiance where you can indulge in mouthwatering Mexican cuisine. If you're looking for a family-friendly atmosphere, Aquamarina and Las Velas have got you covered with their diverse international menus. And for a romantic evening, head to Mediterraneo, where you can savor exquisite Mediterranean dishes while enjoying the intimate and cozy setting. No matter your culinary preferences, our restaurants will delight your taste buds and provide an unforgettable dining experience.
At Krystal Cancun, we understand the importance of convenience, which is why we accept cash as well as major credit cards such as Mastercard, Visa, and American Express. We want to ensure that you have a seamless and hassle-free experience during your stay with us. So whether you prefer to pay with cash or card, we've got you covered. Book your stay at Krystal Cancun today and experience the perfect blend of relaxation, adventure, and convenience.
Closest airports
Cancún International Airport
10.9miCozumel International Airport
44.4miSpa/Wellness packages
Beachfront
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Beach
Kids' club
Air conditioning
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Ocean view
Non-smoking rooms
Live music/Performance
Bar
Soundproof rooms
Elevator
Room service
Restaurant
Picnic area
Sun deck
Terrace
Garden
View
Balcony
Extra long beds (> 6.5 ft)
Free toiletries
Private Bathroom
Parking On Site
Show 6 photos
Standard Room with Two Double Beds
2 Double Beds
345 sqft
City view
Private Bathroom
Minibar
Flat-screen TV
x3
+
More details
Experience comfort and convenience in our spacious Standard Room with Two Double Beds, perfect for families or groups of up to 3 adults and 2 children. Enjoy stunning city views, a private bathroom, and modern amenities such as a minibar, flat-screen TV, and air conditioning.
Show 5 photos
Family Studio (2 Adults + 2 Children) with Sea View
1 King Size Bed
1 Sofa Bed
430 sqft
Ocean view
Private Bathroom
Balcony
Microwave
+
More details
Indulge in our spacious and stylish Family Studio, perfect for 2 adults and 2 children. Experience breathtaking sea views from your private balcony while enjoying the comfort of a King size bed, sofa bed, and convenient amenities such as a microwave and flat-screen TV. Relax and create lasting memories with your loved ones in this picturesque setting.
Show 6 photos
Standard King Room
1 King Size Bed
345 sqft
City view
Private Bathroom
Minibar
Flat-screen TV
More details
Experience the comfort and elegance of our Standard King Room, offering a spacious 344 sqft of tranquility. With a king-size bed, a private bathroom, a city view, and a range of modern amenities like a minibar and flat-screen TV, this room is perfect for couples looking for a delightful stay.
Show 6 photos
Romantic Room with Ocean View
1 King Size Bed
365 sqft
Ocean view
Private Bathroom
Balcony
Minibar
More details
Indulge in romance with an ocean view, a private balcony, and a king size bed in our spacious and stylish Double Romantic Room. Enjoy the extra perks of a minibar, flat-screen TV, and luxurious amenities that will make your stay unforgettable.
Show 8 photos
Club Room with Ocean View
1 King Size Bed
2 Double Beds
365 sqft
Ocean view
Private Bathroom
Balcony
Minibar
x3
+
More details
Indulge in breathtaking ocean views from your private balcony in our Club Room, accommodating up to 3 adults and 2 children. Relax in comfort with a spacious king size bed and two double beds, and enjoy amenities such as a minibar, flat-screen TV, and air conditioning.
Show 8 photos
Deluxe Room with Ocean View
1 King Size Bed
2 Double Beds
345 sqft
Ocean view
Private Bathroom
Balcony
Minibar
x3
+
More details
Experience the ultimate in luxury with our Deluxe Room with Ocean View, boasting breathtaking vistas of the sea. Enjoy a spacious and comfortable stay with one King size bed and two Double beds, perfect for accommodating both adults and children. Indulge in the convenience of a private bathroom, minibar, flat-screen TV, and more, while relaxing on your very own balcony.
7
2,775 reviewsFrom
$137Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇺🇸
Mark
8.2
8.2
Check in is at 3pm. Hotel won’t take dinner reservations for specialty restaurants. All inclusive does not include everything on the menu. Which is wrong!!!!
🇰🇼
Rawan
8.2
8.2
location was perfect near all the restaurants and activities around. the room view with balcony was amazing! I would definitely come back to the same hotel.
I requested one king bed and once arrived I asked her to make sure its one king bed they still ended up giving us two beds. The safety box wasn’t working probably should’ve asked for someone to fix it but I didn’t. However, the hotel is highly recommended!
🇭🇺
László
8.2
8.2
This hotel has the best beach in Cancun and the location is perfect. Choose the rooms with seaside view, because the other side is a littlebit noiser. The hotelstaff was nice, and helpfull. The food in the Aqua Marine Restraurant was great, and the swimming pool bar is also great with good price. The coco bongo club is close to this hotel, and the Ferry to the Isla Mujeres is 5 minute walk. The rooms are a littlebit older, but clean and the bed is very good.
-
🇺🇸
Francisco
8.2
8.2
Location was unbeatable, on the beach and close to night life.
Building needs some extra care, very hot inside the hotel...AC only good at lobby area, hallways, restaurant very hot....hotel staff is not as service oriented as in other resort chains where we stayed in the same week.
🇺🇸
Vannesa
8.2
8.2
I really love the location, it is very convenient. It is close to the downtown and in front of the beach, we rented a car that we barely used because the location is so great. The stuff very very nice, the food was good and the drinks too. There are 3 different restaurants and 3 bars (one at the pool which is really great)
I don’t give it a 10 just for two thing: the shower drainage was kind like not located in the right place which make a little pool for your feet when you are taking a shower and the another thing is our hair dryer was kind of broken it worked for 30s and turned off so it was a little annoying.
🇺🇸
Brittany
8.2
8.2
The location was great. Staff was great. Our room was wonderful. The all inclusive is so worth it with many option for dining at anytime of the day! The trees on the beach were amazing if you were lucky enough to snag one
There’s not enough umbrellas outside. There was a total of 3 umbrellas at the pool area which was a huge space. Not many options to shade yourself from the sun at all.
🇺🇸
Neff-encinas
9.1
9.1
The location was nice, very near a variety of shopping and dining options. The beach is fantastic!!! The pool is pretty and kept up well. We so enjoyed swimming in the ocean that we never even got into the pool. The spa was out of commission part of our stay, and we were very busy with tours and dinners with friends, so we never tried it out. The food was generally very good and lots of it. The restaurant captain, Balam, is an excellent manager, and we enjoyed getting to interact with him often.
There was only one working elevator for tower B the whole four days. Then, on the evening of night #4, someone vomited horribly in it, and no one reported it until I walked back to reception myself. But I ended up climbing to the 8th floor to get to my room when I was exhausted from a 12 hour day on tour. The bathroom lacked an exhaust fan, so humidity was overwhelming after two of us showered. There were not enough towels. There was nowhere to plug in the coffee maker except the bathroom. The building shows a lot of signs of age and needed maintenance.
🇺🇸
Veronica
8.2
8.2
I really loved the location, we could walk to bars and restaurants and that was pretty nice, there was an Oxxo about 2-3 minutes walk from the resort. We had an ocean view and that was my favorite part. I also liked that the seaweed was cleaned up every morning.
One of the days we didn’t have water for a few hours and couldn’t use the restroom but when we came back from the pool the problem was resolved. Also timeshare people trying to get you to listen to a presentation offering free breakfast was sort of annoying.
🇨🇭
Dhyana
10
10
it's by far the BEST beach in all of cancun!!! the breakfast is amazing!! the hotel is a bit dated bit fur the price and location it's pretty much what you expect! the staff are so nice! the Krystal Altitude is right next to it... same beach, double the price! Since we're at the beach the whole day in the end staying at the Krystal just makes sense!! 🤩 parasailing above this beach was just incredible! breakfast is huge, fresh, delicious and worth the money if included in your room. but no need to do all inclusive... breakfast is enough and then dinner in town is perfect! las Isla shopping center is only 5 minutes bus drive away. Save the taxi fare to la Isla, it’s so close to Can walk or take one of the red buses for 12 pesos!
a bit dated, but the beach and breakfast make up for it
🇲🇽
Kira
8.2
8.2
A backpack was stolen from inside my room. I requested the hotel to check the video surveillance and they refused to do it arguing it was going to take them a lot of time to do it and they didn’t have time. It was an orange Osprey backpack with a pair of Crocs and a short inside. I feel my privacy was violated by someone entering my room and also very disappointed at the hotel’s response. My room number was 1618
Attractions
Mandala Cancun Nightclub
0.1miLa Isla Shopping Village
2.1miCancun Hotel Zone (Avenida Kukulkan)
2.6miJolly Roger Pirate Ship
2.9miCancun Scenic Tower (Torre Escénica)
3miIsla Mujeres
5.2miKin Ha Water Park (Balneario Kin Ha)
5.5miPalapas Park (Parque Las Palapas)
5.7miCenote Nohoch Nah Chich
5.9miPlaya Norte (North Beach)
8.7miVentura Park
8.9miXoximilco Cancun
12.1miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
21.7miContoy Island (Isla Contoy)
25.7miSelvatica
27.9miAttractions
Mandala Cancun Nightclub
0.1miLa Isla Shopping Village
2.1miCancun Hotel Zone (Avenida Kukulkan)
2.6miJolly Roger Pirate Ship
2.9miCancun Scenic Tower (Torre Escénica)
3miIsla Mujeres
5.2miKin Ha Water Park (Balneario Kin Ha)
5.5miPalapas Park (Parque Las Palapas)
5.7miCenote Nohoch Nah Chich
5.9miPlaya Norte (North Beach)
8.7miVentura Park
8.9miXoximilco Cancun
12.1miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
21.7miContoy Island (Isla Contoy)
25.7miSelvatica
27.9miAirports
Cancún International Airport
10.9miCozumel International Airport
44.4miHacienda el Mortero
Cuisines
MexicanAmbiances
TraditionalAquamarina
Cuisines
InternationalAmbiances
Family FriendlyLas Velas
Cuisines
InternationalAmbiances
Family FriendlyMediterraneo
Cuisines
MediterraneanAmbiances
RomanticLocation
OutdoorFeatures
Infinity•With plungeAge restrictions
All agesAvailability
All seasonLocation
OutdoorFeatures
Infinity•With plungeAge restrictions
Kids onlyAvailability
All seasonLocation
OutdoorFeatures
Infinity•With plungeAge restrictions
All agesAvailability
All seasonSpa/Wellness packages
Beachfront
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Beach
Kids' club
Air conditioning
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Ocean view
Non-smoking rooms
Live music/Performance
Bar
Soundproof rooms
Elevator
Room service
Restaurant
Picnic area
Sun deck
Terrace
Garden
View
Balcony
Extra long beds (> 6.5 ft)
Free toiletries
Private Bathroom
Parking On Site
Activities
Aerobics
Beach
Cooking class
Diving
Fishing
Golf course
Happy hour
Live music/Performance
Live sports events (broadcast)
Snorkeling
Themed dinners
Tour or class about local culture
Water park
Water sports facilities on site
Bathroom
Bathrobe
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Towels
Bedroom
Extra long beds (> 6.5 ft)
Linens
Wardrobe or closet
Business Facilities
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Dry cleaning
Ironing service
Laundry
Entertainment & Family Services
Babysitting/Child services
Board games/Puzzles
Entertainment staff
Kids' club
Outdoor play equipment for kids
Playground
Food & Drink
Bar
Breakfast in the room
Coffee house on site
Fruit
Kids' meals
Minibar
Restaurant
Snack bar
Special diet meals (on request)
Tea/Coffee maker
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Invoice provided
Tour desk
General
Air conditioning
Convenience store on site
Designated smoking area
Elevator
Facilities for disabled guests
Family rooms
Hair/Beauty salon
Interconnecting room(s) available
Ironing facilities
Non-smoking rooms
Room service
Smoke-free property
Soundproof rooms
Tile/Marble floor
Internet
Free wifi
Kitchen
Microwave
Living Area
Sitting area
Media & Technology
Cable channels
Flat-screen TV
Pay-per-view channels
Telephone
TV
Outdoors
Balcony
Beachfront
Garden
Outdoor furniture
Picnic area
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Room Amenities
Iron
Socket near the bed
Sofa bed
Safety & security
24-hour security
CCTV outside property
Fire extinguishers
Safe
Security alarm
Smoke alarms
Safety features
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Services
Wake-up service/Alarm clock
Spa
Beach chairs/Loungers
Beach umbrellas
Beauty services
Body scrub
Body wrap
Facial treatments
Fitness
Fitness center
Hair coloring
Hair treatments
Haircut
Hairstyling
Kids' pool
Makeup services
Manicure
Massage
Outdoor swimming pool
Pedicure
Sauna
Solarium
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Waxing services
Yoga classes
Transportation
Car rental
View
City view
Ocean view
View
From
$137Check-in
From 15:00
Check-out
Until 12:00
Pets
Pets are not allowed.
Internet
WiFi is available in the hotel rooms and is free of charge.
Age restrictions
The minimum age for check-in is 18
Curfew
Come and go whenever you want
Parking
Free private parking is available on site (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cards accepted at this property
American Express,
Mastercard,
Visa,
Cash only
This property accepts cash.
What's the check-in and check-out schedule at Krystal Cancun?
The established timings at Krystal Cancun are: Check-in after 03:00 PM and check-out before 12:00 PM.
Does Krystal Cancun provide parking options?
Yes, there is parking available at the Krystal Cancun hotel. The best part is, parking is free! You can easily find a private parking spot on site without the need for a reservation.
What's the nightly rate at Krystal Cancun?
For Krystal Cancun, room prices kick off at $137. Remember, prices can fluctuate depending on room type and availability dates. Input your dates for definitive prices.
Which room categories can I book at Krystal Cancun?
The hotel offers a variety of room types including Standard Rooms with Two Double Beds, Family Studios with Sea View, Standard King Rooms, Romantic Rooms with Ocean View, Club Rooms with Ocean View, and Deluxe Rooms with Ocean View. All rooms are non-smoking and have different occupancy limits ranging from 2 adults and 0 children to 3 adults and 2 children. The bed sizes vary, with options such as double beds, king-size beds, and sofa beds available.
How can guests spend their time at Krystal Cancun?
Guests at Krystal Cancun can spend their time at the hotel enjoying a wide range of leisure amenities. There is a water park, outdoor swimming pool, and a kids' pool for guests of all ages to enjoy. Water sports facilities are also available on-site for those seeking adventure. The hotel also offers a spa with wellness packages, a sauna, and a hot tub/Jacuzzi for relaxation.
For dining options, guests can choose from a variety of on-site restaurants. Hacienda el Mortero offers traditional Mexican cuisine, while Aquamarina and Las Velas offer international cuisine in a family-friendly atmosphere. For a romantic dining experience, Mediterraneo offers Mediterranean cuisine.
The hotel also offers additional amenities such as a beauty salon, aerobics classes, snorkeling and diving opportunities, a playground, and fishing. Guests can also participate in yoga classes, fitness activities, and enjoy massages and other spa treatments.
Can guests use a pool at Krystal Cancun?
The hotel has a total of 3 pools. Pool 1 is available all season, located outdoors, has no age restrictions, and features an infinity design. Pool 2 is also available all season, located outdoors, is restricted for kids only, and has a plunge feature. Pool 3 is also available all season, located outdoors, and has no age restrictions mentioned.
Does Krystal Cancun have on-site restaurants?
Yes, the Krystal Cancun has several on-site restaurants available including Hacienda el Mortero, Aquamarina, Las Velas, and Mediterraneo. Hacienda el Mortero offers traditional Mexican cuisine, Aquamarina and Las Velas offer international cuisine in a family-friendly ambiance, and Mediterraneo offers a romantic setting with Mediterranean cuisine.
What methods of payment does Krystal Cancun accept?
Krystal Cancun accepts cash as a method of payment, along with Mastercard, Visa, and American Express.
Featured hotels
Featured hotels
Cities nearby
Popular cities