1,853 reviews
From
$295Boulevard Kukulkan Km 8.5, Cancun, 77500, QR, Mexico
1,853 reviews
1/114
From
$295Spa/Wellness packages
Beachfront
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Spa tub
Beach
Welcome to the Krystal Grand Cancun, a luxurious 5-star resort located in the vibrant city of Cancún, Mexico. Situated on the beautiful Boulevard Kukulkan, with a stunning beachfront view and just 7.2mi away from the city center, this resort offers the perfect blend of relaxation and convenience.
With 1853 reviews, this resort has consistently impressed guests with its impeccable service and an array of amenities. Start your day with a delicious breakfast, included in the minimum price of $295. Then, indulge in some pampering at the spa with wellness packages. For those traveling with their furry friends, the resort is also pet-friendly. Take a dip in the outdoor swimming pool or the kids' pool, enjoy water sports on site, or simply unwind on the beach. The resort also offers a kids' club, a golf course, and a sauna, ensuring there's something for everyone to enjoy.
The Krystal Grand Cancun boasts 24-hour front desk service, non-smoking rooms, and free Wi-Fi. You can relax on the sun deck or terrace, explore the manicured gardens, or rest in the comfort of your stylish and soundproof room. Indulge in exquisite cuisine at the restaurant or grab a drink at the bar while enjoying live music and performances. Convenient amenities like private parking, room service, and a babysitting service are also available.
Experience the best of Cancún at the Krystal Grand. Book your stay now and create memories that will last a lifetime.
After a day of exploring the vibrant city of Cancún, relax and rejuvenate by taking a dip in one of the two magnificent pools at the Krystal Grand. The first pool, heated for your comfort, offers a stunning view, allowing you to soak up the sun while enjoying the sparkling waters. The second pool is specially designed for our younger guests, ensuring they have a safe and fun swimming experience. With both pools available year-round, you can unwind and cool off no matter when you choose to visit.
When it comes to dining options, the Krystal Grand offers a variety of restaurants to satisfy any craving. Start your culinary journey with a visit to Restaurant O, where you can savor delicious Mexican, TexMex, local, international, and Latin American dishes in a family-friendly atmosphere. For a more laid-back experience, head to The Grill, where you can enjoy a meal with your loved ones. If you're in the mood for American cuisine, make your way to the Lounge and Terrace, an ideal spot for unwinding with friends or enjoying a solo meal. For a romantic evening, dine at Risotto, an intimate restaurant offering delectable Italian cuisine. And if you're feeling adventurous, Ayamí provides a modern ambiance where you can sample Chinese, Indian, Japanese, and other Asian flavors. Lastly, don't forget to visit the Beach Bar and Grill, where you can satisfy your appetite with a range of international dishes while enjoying the breathtaking view of the beach.
At the Krystal Grand Cancun, we strive to make your stay as convenient as possible. We accept cash as well as major credit cards, including American Express, Mastercard, and Visa, so that you can choose the payment method that suits you best. Our 24-hour front desk service ensures that assistance is always just a phone call away, allowing you to make the most of your time in Cancún. With the availability of non-smoking rooms, free Wi-Fi, and a range of amenities, including private parking, room service, and a babysitting service, we aim to provide a comfortable and stress-free experience for all our guests. So why wait? Book your stay at the Krystal Grand Cancun now and get ready to immerse yourself in the beauty and excitement of Cancún.
Closest airports
Cancún International Airport
11miCozumel International Airport
44.5miSpa/Wellness packages
Beachfront
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Spa tub
Beach
Kids' club
Hot tub
Air conditioning
Kids' meals
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Ocean view
Non-smoking rooms
Live music/Performance
Bar
Soundproof rooms
Elevator
Room service
Restaurant
Picnic area
Sun deck
Terrace
Garden
Wheelchair accessible
Bathtub
Free toiletries
Balcony
Soundproof
Private Bathroom
Parking On Site
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Altitude Family Suite, Partial Ocean View
1140 sqft
Balcony
Minibar
Flat-screen TV
Tea/Coffee maker
+
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The spacious suite has 2 bedrooms and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a mini-bar, executive lounge access as well as sea views. The unit has 3 beds.
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Deluxe, King
1 King Size Bed
x4
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x3
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Deluxe Oceanfront, King/2 Double
1 King Size Bed
2 Double Beds
Balcony
Free wifi
Minibar
Flat-screen TV
x3
More details
Deluxe Ocean Front rooms boast clean, contemporary décor and offer a king-size or two double beds, a spacious bathroom with a bathtub or shower and, ocean view balcony.
All rooms offer the following amenities and inclusions:
Altitude Oceanfront, King
1 King Size Bed
400 sqft
x8
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x5
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ALTITUDE OCEAN FRONT is 398 square feet and includes a king-size bed 150-183 width.
Altitude, Partial Ocean View
400 sqft
x8
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x4
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ALTITUDE PARTIAL OCEAN VIEW is 398 square feet.
Altitude, King
1 King Size Bed
400 sqft
x8
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x5
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ALTITUDE KING is 398 square feet and includes either a king-size bed 150-183 width or 2 double beds 131-150 width.
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Triple Room
1 King Size Bed
2 Double Beds
Balcony
Free wifi
Minibar
Flat-screen TV
x3
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x4
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Deluxe Rooms boast clean, contemporary décor and offer a king-size or two double beds, a spacious bathroom with a bathtub or shower, and balcony.
All rooms offer the following amenities and inclusions:
King/2 Double Room, Partial Ocean View
1 King Size Bed
2 Double Beds
Balcony
Free wifi
Minibar
Flat-screen TV
More details
Deluxe Partial Ocean View rooms boast clean, contemporary décor and offer a king-size or two double beds, a spacious bathroom with a bathtub or shower, and ocean view balcony.
All rooms offer the following amenities and inclusions:
Altitude, Double
1 Double Bed
400 sqft
x8
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x5
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ALTITUDE DOUBLE BEDS is 398 square feet and includes 2 double beds 131-150 width.
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Altitude Corner Suite Oceanfront
1 King Size Bed
2 Double Beds
605 sqft
Balcony
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
The spacious suite has 1 bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a mini-bar, executive lounge access as well as sea views. The unit has 1 bed.
Deluxe, King/2 Double
1 King Size Bed
2 Double Beds
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DELUXE includes either a king-size bed 150-183 width or 2 double beds 131-150 width.
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Altitude Suite Oceanfront
1 King Size Bed
2 Double Beds
Room service
+
More details
Altitude Corner Oceanfront, King
1 King Size Bed
400 sqft
x8
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x5
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ALTITUDE CORNER OCEAN FRONT is 398 square feet and includes a king-size bed 150-183 width.
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King/2 Double Room
1 King Size Bed
2 Double Beds
Balcony
Free wifi
Minibar
Flat-screen TV
+
More details
Deluxe Rooms boast clean, contemporary décor and offer a king-size or two double beds, a spacious bathroom with a bathtub or shower, and balcony.
All rooms offer the following amenities and inclusions:
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Altitude Suite
1 King Size Bed
2 Double Beds
Free wifi
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
Altitude Suite is available with either one king-size bed or two double beds and includes an ample closet, electronic laptop-size safe, iron and ironing board, furnished private terrace. Bathrooms are equipped with vanity mirror, full length mirror, rain shower, vanity, a scale, hair dryer, bathrobes, and slippers.
All rooms offer the following amenities and inclusions:
All Altitude Club suites offer preferred status, upgraded amenities, and upgraded services:
Room - 2 Double, Ocean View
2 Double Beds
x4
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x3
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Family, 3 Bed
90 sqft
Balcony
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
This air-conditioned family room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views. The unit offers 3 beds.
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Altitude Corner Suite, Partial Ocean View
1 King Size Bed
2 Double Beds
Room service
+
More details
Altitude Suite, 2 Double, Boulevard View
2 Double Beds
+
More details
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Run Of House, 2 Bed
475 sqft
Balcony
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a mini-bar, a coffee machine, a seating area as well as city views. The unit has 2 beds.
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Run Of House
x4
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x3
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Run Of House
Superior
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Room Superior With Views
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Deluxe Oceanfront
x4
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x3
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Deluxe Ocean Front Double - All Inclusive
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Standard Room
1 Double Bed
x4
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x3
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Standard
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Honeymoon Suite Oceanfront
Free wifi
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
Honeymoon Oceanfront Suite - All Inclusive.
Deluxe, Sea View
Balcony
+
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Deluxe Sea View
Suite Superior
x8
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x5
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Suite Superior
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Altitude Master Suite Oceanfront
1 King Size Bed
2 Double Beds
1 Sofa Bed
Room service
+
More details
Family Superior
x8
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x4
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Family Room Superior
Junior Suite, Ocean View
x5
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x3
More details
Junior Suite Ocean View
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Superior, King
1 Double Bed
475 sqft
Ocean view
City view
Private Bathroom
Balcony
x4
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x3
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Experience a luxurious stay in our Superior King Room, offering stunning ocean and city views from your private balcony. Indulge in comfort with a spacious room, modern amenities, and a plush double bed, making it perfect for a relaxing getaway for two.
Double Room, Partial Ocean View
x10
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x6
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Suite Superior, City View
x8
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x5
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Suite Superior City View
Room With Sea View
x6
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x3
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Room Sea View
Suite
x8
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x5
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Suite One Bed
Superior Oceanfront, King
1 King Size Bed
400 sqft
x4
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x3
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Double superior ocean Front - King size bed is 398 square feet and includes a king-size bed 150-183 width.
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Altitude Suite, King
1 King Size Bed
50 sqft
City view
Private Bathroom
Balcony
Minibar
+
More details
Experience ultimate luxury and breathtaking city views in our Altitude Suite. Unwind in the spacious 549 sqft suite, equipped with a private balcony, comfortable king-size bed, and top-notch amenities such as a minibar, coffee machine, and flat-screen TV. Enjoy a peaceful and smoke-free environment while indulging in the comfort and sophistication of our suite.
Superior, Ocean View
x4
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x3
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Superior Ocean View
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Presidential Suite Oceanfront
1 King Size Bed
1420 sqft
Ocean view
Hot tub
Spa tub
Private Bathroom
+
More details
This suite features a hot tub. This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a mini-bar, executive lounge access, a coffee machine as well as sea views. The unit has 1 bed.
Suite Presidential
x8
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x5
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Suite Presidential
Oceanfront, King
1 King Size Bed
x4
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x3
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Ocean Front King Bed
Family
x8
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x4
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Family Room Side Sea View
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Suite Oceanfront
1 King Size Bed
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Suite Ocean Front
Junior Suite Oceanfront
x5
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x3
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Junior Suite Ocean Front
Suite Superior, Sea View
x8
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x5
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Suite Deluxe, Ocean View
x8
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x5
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Suite Deluxe Ocean View
Suite Deluxe
2 Double Beds
x8
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x5
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Suite Deluxe Two Double Beds
Apartment
x10
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x6
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Apartment Capacity 3
Honeymoon, Sea View
1 King Size Bed
x4
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x3
More details
Sea View Honeymoon
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Standard, King
1 King Size Bed
45 sqft
City view
Private Bathroom
Balcony
Minibar
More details
Experience luxury and comfort in our spacious Standard Room, equipped with a king size bed, a private bathroom, and a balcony with a breathtaking city view. Enjoy amenities such as a minibar, coffee machine, and flat-screen TV, for a truly unforgettable stay.
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Altitude Suite, 2 Double
2 Double Beds
50 sqft
City view
Private Bathroom
Balcony
Minibar
+
More details
Experience luxury and comfort in our Altitude Suite with 2 double beds, boasting a spacious 538 sqft of living space. Enjoy stunning city views from your private balcony, unwind with a minibar and coffee machine, and indulge in our featured amenities including a flat-screen TV, air conditioning, and more. Accommodating up to 3 adults and 2 children, this suite is perfect for a memorable stay.
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Altitude Suite Oceanfront, King
1 King Size Bed
550 sqft
Ocean view
Private Bathroom
Balcony
Minibar
More details
Welcome to our Altitude Suite ocean front, a spacious suite measuring 549 sqft with a stunning ocean view from your private balcony. Enjoy a comfortable night's sleep on the king size bed, and relax in the luxurious amenities including a minibar, coffee machine, and flat-screen TV with cable channels. Wake up to the sound of waves and start your day refreshed with the provided toiletries, bathrobe, and slippers.
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Standard, 2 Double
2 Double Beds
45 sqft
City view
Private Bathroom
Balcony
Minibar
x4
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x3
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Standard Room 2 double beds
Family Luxury
x8
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x4
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Family Room Luxury
Presidential
x10
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x6
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Room Presidential With Views
Premium, Sea View
x4
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x3
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Premium Sea View
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Suite Corner
Balcony
Free wifi
Minibar
Flat-screen TV
+
More details
Deluxe
1 Double Bed
1 Twin Bed
x4
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x3
More details
Deluxe
Suite, Sea View
x8
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x5
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Suite Sea View
King Room, Ocean View
1 King Size Bed
x4
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x3
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Ocean View King Bed
Deluxe Oceanfront, Balcony
1 King Size Bed
400 sqft
Balcony
x4
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x3
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Double Deluxe Ocean Front With Balcony King Bed is 398 square feet and includes either a king-size bed 150-183 width or 2 double beds 131-150 width.
Family Junior Suite Oceanfront
1 King Size Bed
2 Double Beds
1 Sofa Bed
Free wifi
Flat-screen TV
Tea/Coffee maker
x3
More details
Family Suite Ocean Front rooms boast clean, contemporary décor and offer a king-size and a double sofa bed, two spacious full bathrooms with a bathtub or shower.
All rooms offer the following amenities and inclusions:
Oceanfront
x4
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Ocean Front
Luxury
x4
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x3
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Luxury
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Room - 2 Double, Partial Ocean View
2 Double Beds
475 sqft
Ocean view
Private Bathroom
Balcony
Minibar
x3
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x3
More details
Experience the relaxation you've been craving in our spacious Standard Room with Partial Ocean View, featuring two comfortable double beds, a private bathroom with free toiletries, and a balcony where you can enjoy the refreshing ocean breeze. With amenities like a minibar, flat-screen TV, and air conditioning, your stay is bound to be comfortable and enjoyable.
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Altitude Corner Suite Oceanfront, King
1 King Size Bed
605 sqft
Ocean view
Private Bathroom
Balcony
Minibar
More details
Welcome to our Altitude Corner Suite Ocean Front, a spacious 603 sqft suite with a stunning ocean view, private balcony, and luxurious amenities including a minibar, flat-screen TV, and air conditioning. Relax in comfort and style in our king size bed and enjoy the soundproof and peaceful atmosphere.
Junior Suite Standard
x5
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x3
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Junior Suite Standard
Suite Presidential, Sea View
+
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Deluxe, 2 Double, Sea View
2 Double Beds
475 sqft
x4
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x3
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The unit has 2 beds.
Deluxe, Partial Ocean View
1 King Size Bed
x6
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x3
More details
Deluxe Partial Ocean View
Room With City View
x6
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x3
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City View
Suite Master, Ocean View
+
More details
Superior, 2 Double, Ocean View
2 Double Beds
+
More details
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Deluxe Oceanfront, King
1 King Size Bed
475 sqft
Ocean view
Private Bathroom
Balcony
Minibar
+
More details
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a mini-bar, a coffee machine, a seating area as well as sea views. The unit offers 1 bed.
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Deluxe, 2 Double
2 Double Beds
x3
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x3
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Corner
Free wifi
+
More details
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Altitude Corner Suite, King, Partial Ocean View
1 King Size Bed
605 sqft
Ocean view
Private Bathroom
Balcony
Minibar
More details
Welcome to the Altitude Corner Suite Partial Ocean View, a spacious 603 sqft suite with a breathtaking view of the ocean from your private balcony. Enjoy the comfort and luxury of a King size bed, a minibar, a coffee machine, a flat-screen TV, and other convenient amenities such as an executive lounge access and an ocean view.
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Master Suite Oceanfront
+
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Master Suite Ocean Front - All Inclusive
Family, Ocean View
1 King Size Bed
1 Sofa Bed
400 sqft
x3
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More details
Family room ocean view is 398 square feet and includes a king-size bed 150-183 width plus a sofa bed.
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Family Suite Oceanfront
950 sqft
Balcony
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
Offering free toiletries and bathrobes, this family room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned family room offers a flat-screen TV with cable channels, a mini-bar, executive lounge access, a coffee machine as well as sea views. The unit offers 2 beds.
Suite Luxury
x8
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x5
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Suite Luxury
Suite Grand
x8
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x5
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Suite Grand
Junior Suite
x5
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x3
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Junior Suite Partial Sea View
Luxury, Sea View
x4
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x3
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Luxury Sea View
Suite, Partial Ocean View
1 King Size Bed
Free wifi
Minibar
Flat-screen TV
Tea/Coffee maker
x8
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x5
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1 King Suite with Partial Ocean View - All Inclusive.
King Room, City View
1 King Size Bed
x4
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x3
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City View King Bed
Suite Luxury, Sea View
x8
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x5
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Suite Luxury Sea View
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Deluxe Oceanfront, 2 Double
2 Double Beds
475 sqft
Ocean view
Private Bathroom
Balcony
Minibar
x4
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x3
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Double Deluxe Ocean Front Two Double Beds is 474 square feet and includes 2 double beds 131-150 width.
Basic
x6
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x3
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Basic
Family Luxury, Sea View
x8
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x4
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Family Room Luxury Sea View
Room - 2 Double, City View
2 Double Beds
x4
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x3
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City View Two Double Beds
Room - 1 Bed
x4
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x3
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One Bed
Suite Honeymoon
x8
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x5
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Suite Honeymoon
Show 5 photos
Suite Corner, Partial Ocean View
Balcony
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
Show 4 photos
Suite, 2 Double
2 Double Beds
x3
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x3
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Suite Two Double Beds
Family Deluxe, Sea View
x8
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x4
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Family Room Deluxe Sea View
Family Deluxe
x8
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x4
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Family Room Deluxe
Family, Partial Ocean View
x8
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x4
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Family Room Partial Ocean View
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Family Suite, Partial Ocean View
Balcony
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
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Superior Oceanfront, 2 Double
2 Double Beds
475 sqft
Ocean view
City view
Private Bathroom
Balcony
+
More details
Experience luxury and breathtaking views in our Superior Double Room Ocean Front. This spacious 474 sqft room features two comfortable double beds, a private balcony, and all the amenities you need for a memorable stay, including an ocean view, flat-screen TV, and air conditioning.
Oceanfront, 2 Double
2 Double Beds
x4
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x3
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Ocean Front Two Double Beds
Junior Suite, City View
x5
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x3
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Junior Suite City View
Deluxe, Balcony
Balcony
x4
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x3
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Deluxe With Balcony
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King Room, Partial Ocean View
1 King Size Bed
475 sqft
Ocean view
Private Bathroom
Balcony
Minibar
+
More details
Relax and indulge in our stylishly decorated Standard Room with a king-size bed, boasting a generous 474 sqft of space. Enjoy partial ocean views from your private balcony, and take advantage of our featured amenities including a minibar, coffee machine, and flat-screen TV.
Economy
x4
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x3
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Economy
Suite Honeymoon, Sea View
1 King Size Bed
400 sqft
x3
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x3
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Suite sea view honeymoon is 398 square feet and includes a king-size bed 150-183 width.
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Suite, King
1 King Size Bed
+
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Suite King Size Bed
Family Deluxe, Partial Ocean View
1 King Size Bed
2 Double Beds
400 sqft
x5
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x3
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Family room deluxe partial ocean view is 398 square feet and includes either a king-size bed 150-183 width or 2 double beds 131-150 width.
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Superior Oceanfront
x3
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x3
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Room Superior Ocean Front
Deluxe, City View
x4
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x3
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Deluxe City View
Superior, Queen
1 Queen Size Bed
x4
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x3
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Superior Queen Bed
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Altitude Master Suite Oceanfront, King
1 King Size Bed
1 Sofa Bed
1055 sqft
Ocean view
Hot tub
Spa tub
Private Bathroom
x3
More details
Indulge in luxury at the Altitude Master Suite Ocean Front, a spacious 1055 sqft suite with stunning ocean views. Relax in the hot tub or soak in the spa tub on your private balcony, and enjoy a comfortable night's sleep in the king size bed.
Oceanfront, Single
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Dormitory Standard
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Bed In Dormitory Standard
Superior, Single, Ocean View
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Deluxe, Single, Ocean View
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Single Room, City View
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Deluxe Ocean Front, King
1 King Size Bed
45 sqft
Balcony
Wifi
Minibar
Air conditioning
x4
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x3
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Single Room, Partial Ocean View
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Luxury, Quadruple
x4
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x3
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Superior, Single
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Single Room
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Basic, Single
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Single Room, Sea View
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Suite, Boulevard View
2 Double Beds
+
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7.4
1,853 reviewsFrom
$295Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇳🇱
Wasabi1814
8.2
8.2
I liked the hotel and the location, but there is a ton of noise coming from the clubs about 500 meters away. They start at noon and continue until 3 am. So weather you are at the beach or in your room, the base is continuously. Had a city view room, but you can still see a bit of the ocean. It was very clean and spacious. Sometimes it had a weird smell. You can walk to all kinds of restaurants and the supermarket is nearby. The breakfast and dinner buffet are very good. Only had dinner once so not sure if it changes. They clean the beach every day from seaweed, but sometimes mother nature makes it hard for them to clean. Hotel has entertainment most nights.
Noise from the clubs. People bringing speakers to the beach mixing their music with music from the hotel and the clubs, so you just have Noise instead of music. Weird smell in the room
🇷🇺
Igor
9.1
9.1
We are experienced travelers - and we have something to compare. one of the big pluses of this hotel is the attention to the "little things": excellent expensive memory foam mattresses on the beds and good linen (good sleep is the most important aspect of the trip), a new convenient and understandable climate control setting in the room, daily unobtrusive cleaning and linen change , even the shaving mirror in the bathroom is not fogging, it is extremely convenient (I think no one likes it when the mirror sweats and you can’t see anything in it), a lot of delicious quality food and drinks in the restaurants and bars of the hotel, a huge and main plus is a great beach closed from big waves breakwater (ideal with children), excellent friendly and hard-working staff.
Of the small and easily eliminated shortcomings: you can increase the number of umbrellas on the beach - the area of \u200b\u200bthe beach area allows, sometimes all the umbrellas were occupied, then: some kind of overly weak shower at the exit from the beach to wash off sand and sea water, for some reason there is no convenient ramp for children and wheelchairs at the main entrance to the hotel, when cleaning the rooms, it is worth pouring the usual blockage solvent into the bathroom sink (since sometimes the water left very badly), sometimes there was also a little garbage on the beach under the sunbeds under the umbrellas (it’s sometimes worth cleaning up with a rake there, apparently not just noticed this garbage).
🇺🇸
Nataliya
8.2
8.2
The location is great. The hotel is walking distance to downtown with clubs restaurants and stores. It is a pleasant 5-10 min walk. We stayed in the Altitude tower which is new, spacious and has good elevators. The view from the balcony is breathtaking. The sound of music from outside was an added bonus and created fun atmosphere. The staff was friendly. Altitude tower guests get to use the infinity pool. We did not use the other pools. The beach area was nice and there were less waves than other beaches since there is rock barrier on the left (we swam up to the rocks to look at cute tropical fish) . There was one day though when the waves were strong, So it depends on the day. The water is clear and turquoise color, awesome! We did not get all-inclusive option because we wanted to visit Xcaret and do other day trips. There are a few restaurants on the property and the food was good. Breakfast buffet was also good, but Altitude tower has room service also (not part of all-inclusive).
The wait time to be seated at the restaurants was long. You need to make a reservation, or, if there is availability, get a pager and wait, and still not know if/when you will get seated. It is hard to get a beach chair as they were all reserved by the time we got there. We traveled during Christmas/NY, so it may be different at other times. We just sat on the towels on the beach. Also, something was wrong with the bathroom ventilation in our hotel room.
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Nicole
8.2
8.2
Loved the staff and the resort was beautiful. The food was great.
They had 4 elevators and one was broke. It took forever at times to get it and then it would go down instead of up and we stayed on the 10th fl. It was also so hot in the building until you got to your room.
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Adriana
8.2
8.2
The facilities and room were amazing with a wonderful view of the strip with a beautiful ocean view.
the uncomfortable sales "presentation" you are pushed to participate in. All I want is a vacation, not another work type setting or hard sales situation. This made passing this desk area uncomfortable. What the staff should do is inform people of the activities and things to do at the hotel instead of focusing on the sale. If the hotel wasnt so lovely I would rate this a 0!
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Sevgi
9.1
9.1
Location, the beach is the best. Set up at the beach and service is excellent. Ocean front room at the Altitude tower was very comfortable and wonderful. People at the check in desk were very nice and accommodating.
We had breakfast only reservation. There was coffee in the room the first day. Then, all the coffee makings and cups were removed . They wanted to charge for instant coffee you can make in the room. This is irritating and poor good will. Even inexpensive motels have complimentary, make in room coffee. Price we paid to stay there was not cheap. All inclusive does not work for us since we are not big drinkers.
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Eric
9.1
9.1
This is a really nice place. I am sure the low crowds have something to do with the positive vibe. The pools are nice, and the beach access is fantastic. The a-la carte restaurant is the best food place in the hotel. Great quesadillas. Check in was above average. We had Ocean View room and it didn't disappoint. Place was safe. Fee covid testing on site was fast, results in 10 minutes. Excellent breakfast. Room was quite. Great balcony.
You have to fight for anything extra. The reception will turn down any special requests and they make no effort to accommodate any special requests. They were kind of rude at times, and speak very fast. The whole time at this place no one ever asked if we wanted to do anything extra. We had to venture and seek some concierges on our own.. (those were great when we found them). Not all the elevators worked, so with limited capacity, the wait was long at times. Restaurant quality not so great. Very small portions.
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Janet
8.2
8.2
Good price , nice room modern and perfect view of ocean and pool. Stand up shower rather then tub which i prefer.A perfect size resort and good size beach. This is a older hotel I remember the beautiful surrounding views now its surrounded-by monster hotels with tiny beaches. There are 3 adult pools 1 baby pool. Good size pools , Im all about the beach! Best ceviche at the pool bar and and not overpriced. We stayed 4 night and spent most of out time at the hotel pool and beach.
Not crowed but not enough staff for pool dinning. The ceviche was amazing but one afternoon I couldn’t order a thing.. we did mostly room service pizza was soggy not enough selection on the menu. The staff was wonderful but when I asked wear I could get a covid test a staff member kept pushing to get a massage. That was annoying! Seaweed seaweed everywhere!! One day the ocean was black with seaweed so we went to playa Langosta. The water is usually crystal clear bit it was a pretty green when the seaweed cleared.The hotel is blocks from a row of sleazy night clubs but I am mentioning things that the hotel has no control of . I miss the old Cancun with fewer hotels and lovely walks .
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Liam
8.5
8.5
The cleaning staff missed things or rather cleaned around things, I work in the service industry and feel like just a few tweaks in how staff look for dirt can really make a huge difference. Also the staff at the gates at night were pretty rude to us although we were guests there. So probably would find a different hotel next time.
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S
8.2
8.2
The staff was helpful and nice. Willing to assist always and with a smile. Super accommodating. The food at the reservation restaurants was really good for an all inclusive. The Mongolian fish at the Japanese restaurant was great!
I did not have hot water, not even warm water so I took cold showers my entire stay. There was alot of seaweed., but that's nature. Trying to sell the upgraded portion of the hotel, I hate when people try to sell you things when all you want to do is relax but I understand it's economically driven.
Attractions
Mandala Cancun Nightclub
0.3miLa Isla Shopping Village
2.1miCancun Hotel Zone (Avenida Kukulkan)
2.6miJolly Roger Pirate Ship
3miCancun Scenic Tower (Torre Escénica)
3.1miIsla Mujeres
5.2miKin Ha Water Park (Balneario Kin Ha)
5.4miPalapas Park (Parque Las Palapas)
5.8miCenote Nohoch Nah Chich
6miPlaya Norte (North Beach)
8.7miVentura Park
8.9miXoximilco Cancun
12.2miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
21.7miContoy Island (Isla Contoy)
25.7miSelvatica
28miAttractions
Mandala Cancun Nightclub
0.3miLa Isla Shopping Village
2.1miCancun Hotel Zone (Avenida Kukulkan)
2.6miJolly Roger Pirate Ship
3miCancun Scenic Tower (Torre Escénica)
3.1miIsla Mujeres
5.2miKin Ha Water Park (Balneario Kin Ha)
5.4miPalapas Park (Parque Las Palapas)
5.8miCenote Nohoch Nah Chich
6miPlaya Norte (North Beach)
8.7miVentura Park
8.9miXoximilco Cancun
12.2miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
21.7miContoy Island (Isla Contoy)
25.7miSelvatica
28miAirports
Cancún International Airport
11miCozumel International Airport
44.5miRestaurant O
Cuisines
Mexican•Tex-Mex•Local•International•Latin AmericanAmbiances
Family FriendlyThe Grill
Ambiances
Family FriendlyLounge and Terrace
Cuisines
AmericanAmbiances
ModernRisotto
Cuisines
ItalianAmbiances
RomanticAyamí
Cuisines
Chinese•Indian•Japanese•AsianAmbiances
ModernBeach bar and grill
Cuisines
InternationalLocation
OutdoorFeatures
Heated•With viewAvailability
All seasonLocation
OutdoorFeatures
Heated•With viewAge restrictions
Kids onlyAvailability
All seasonSpa/Wellness packages
Beachfront
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Spa tub
Beach
Kids' club
Hot tub
Air conditioning
Kids' meals
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Ocean view
Non-smoking rooms
Live music/Performance
Bar
Soundproof rooms
Elevator
Room service
Restaurant
Picnic area
Sun deck
Terrace
Garden
Wheelchair accessible
Bathtub
Free toiletries
Balcony
Soundproof
Private Bathroom
Parking On Site
Accessibility
Toilet with grab rails
Wheelchair accessible
Activities
Aerobics
Beach
Cooking class
Diving
Golf course
Happy hour
Live music/Performance
Snorkeling
Themed dinners
Tour or class about local culture
Water sports facilities on site
Windsurfing
Bathroom
Additional bathroom
Bathrobe
Bathtub
Free toiletries
Guest bathroom
Hairdryer
Private Bathroom
Shower
Slippers
Spa tub
Toilet
Towels
Bedroom
Linens
Wardrobe or closet
Business Facilities
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Entertainment & Family Services
Baby safety gates
Babysitting/Child services
Board games/Puzzles
Entertainment staff
Kids' club
Outdoor play equipment for kids
Playground
Food & Drink
Bar
Breakfast in the room
Coffee house on site
Fruit
Kids' meals
Minibar
Restaurant
Snack bar
Special diet meals (on request)
Wine/Champagne
Food & drink safety
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Currency exchange
Private check-in/out
Tour desk
General
Air conditioning
Convenience store on site
Designated smoking area
Elevator
Executive lounge access
Facilities for disabled guests
Family rooms
Hair/Beauty salon
Ironing facilities
Laptop size safe
Non-smoking rooms
Room service
Smoke-free property
Soundproof
Soundproof rooms
Tile/Marble floor
Internet
Free wifi
Kitchen
Coffee machine
Dining table
Living Area
Sitting area
Sofa
Media & Technology
Cable channels
Flat-screen TV
Telephone
TV
Outdoors
Balcony
Beachfront
Garden
Outdoor furniture
Picnic area
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Screens or physical barriers between staff and guests in appropriate areas
Room Amenities
Iron
Sofa bed
Safety & security
24-hour security
CCTV outside property
Fire extinguishers
Key card access
Safe
Security alarm
Smoke alarms
Safety features
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Services
Wake-up service
Spa
Beach chairs/Loungers
Beach umbrellas
Beauty services
Body wrap
Facial treatments
Haircut
Hot tub
Kids' pool
Makeup services
Manicure
Massage
Outdoor swimming pool
Pedicure
Sauna
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Waxing services
Yoga classes
Transportation
Car rental
View
City view
Ocean view
From
$295Check-in
From 15:00
Check-out
Until 12:00
Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
Age restriction may apply
Parking
Free private parking is available on site (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0+ years
Extra bed upon request
$67 per person per day
13+ years
Extra bed upon request
$134 per person per day
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Cards accepted at this property
Visa,
Mastercard,
American Express,
Cash only
This property accepts cash.
When are the check-in and check-out times for Krystal Grand Cancun?
When you book a stay at Krystal Grand Cancun, you can access your room from 03:00 PM and should leave by 12:00 PM.
Does Krystal Grand Cancun offer complimentary parking?
Yes, there is parking available at Krystal Grand Cancun. The hotel provides free private on-site parking, and no reservation is required.
How much does a stay at Krystal Grand Cancun cost?
The base price for Krystal Grand Cancun starts at $295. Do note, the cost might change depending on room preferences and dates. To see the actual prices, input your desired dates.
What are the room types available at Krystal Grand Cancun?
The Krystal Grand Cancun hotel offers a variety of rooms, including Superior King Rooms, Altitude Suites, Standard Rooms, and Deluxe Ocean Front Rooms. The rooms range in size from 474 sqft to 1421 sqft, with bed options including Double beds, King size beds, and a Sofa bed in the Altitude Master Suite. All rooms are non-smoking. Accommodations range from 2 adults with no children to 3 adults and 2 children.
What are the main attractions at Krystal Grand Cancun?
At Krystal Grand Cancun, guests can make the most of their time by indulging in the hotel's leisure amenities. They can relax and rejuvenate at the onsite spa which offers wellness packages, body wraps, facial treatments, massages, and more. The hotel's beachfront location provides a perfect spot for guests to enjoy the beach, sunbathe, or participate in water sports like snorkeling, diving, and windsurfing.
For families, there is an outdoor swimming pool as well as a separate kids' pool. The pools are available all year round and the kids' pool is exclusively for children. Both pools offer a great view and one of them is also heated.
When it comes to dining options, the hotel has a variety of restaurants to cater to different tastes. Guests can enjoy Mexican, TexMex, local, international, and Latin American cuisines at Restaurant O, American cuisine at Lounge and Terrace, Italian cuisine at Risotto, and Chinese, Indian, Japanese, and Asian cuisines at Ayamí. There is also a beach bar and grill serving international cuisine.
Is there a swimming pool at Krystal Grand Cancun?
The Krystal Grand Cancun hotel has two pools. Pool 1 is outdoors, heated, and offers a view. Pool 2 is also outdoors but has age restrictions and is specifically for kids only. Both pools are available all year round.
Are there restaurants located within Krystal Grand Cancun?
Yes, the Krystal Grand Cancun hotel has multiple restaurants on site. The restaurants available include Restaurant O, The Grill, Lounge and Terrace, Risotto, Ayamí, and Beach bar and grill. The cuisines offered vary from Mexican, TexMex, and local dishes to international, Latin American, Italian, Chinese, Indian, Japanese, Asian, and American.
What methods of payment does Krystal Grand Cancun accept?
Krystal Grand Cancun accepts cash as a method of payment, along with American Express, Mastercard, and Visa.
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