Thoroughly enjoyed our stay at this hotel. The staff were all super friendly and couldn't do more to help. There were a few restrictions still in place due to staffing and getting over covid rules, but I don't think it impaired our visit at all. I'd read reports of the dated decor but I thought it was great and we spent time down in the bar. Food at the restaurant was gorgeous and generous portions. We had dinner one night and breakfasts everyday. Parking was good and the hotel was a very easy 15min stroll to the catherdral. We would stay here again as we were very happy there.

My only issue was that our room floor boards were very creaky as we're the ones in the room above, but again, this wasn't really an issue, just the only reason why it's not getting 5 stars.

The lovely breakfast. A good choice.. Even for vegans.. The staff were all very helpful polite. The nice warm bedrooms.. There was a problem with our room, within 5 minutes it was sorted out and we were given another room. The lovely comfy beds and fluffy towels, The quietness of the hotel.. Ten minute walk into Canterbury.. Free parking.. We will be back. Thank you.. Couldn't find a thing not to like and enjoy about this hotel. Also it was spotless everywhere.. Oh yes and they let you bring dogs.. Don't let that put you off. If you wonder about that.. The rooms are soundproof.. Excellent hotel.. And believe me I've been to thousands.. OK 1 thing a bit iffy is the WiFi.. Not great.. So that why 9 not 10

Nothing

The hotel has a nice feel to it despite being in need of renovation. Staff are warm and welcoming. We had a dinner in the restaurant when we arrived, which exceeded our expectations. The Tchibo coffee maker in the room was a nice addition too.

The hotel and the room was a bit tired and had seen better days. The hotel was overpriced for what it was, but on the other hand, so are all hotels right now due to the demand for UK breaks and holidays.

Lovely breakfast Great location Great service from staff

Booked a family room 2 adults and 1 child but on checking in was advised the room has 4 single beds. When asked why there wasn't a double bed in a family room, they advised they can but 2 beds together but only do this if guests request it. When booking a family room over the years I've never had to check the room will have a double bed! More likely the other way round, if I wanted single beds - this layout would need requesting.

Excellent break in new executive room. Could do with a mini bar or fridge for ice. Some of the common areas could do with a fresh up but non the less quite charming.

Nothing much. More chose on the dinner menu perhaps as hotel situated in a residential area devoid of restaurants and the late night walk back from the town not over pleasant although no dangers as delightful area.

The room was really clean and comfortable. I had the requirement of a vegetarian breakfast and the menu offered a very complete vegetarian breakfast on it. The location is a bit far to walk from Canterbury but in a straight line and walking it was not a problem.

The only down side I found is in relation with the COVID restrictions, the room was not done, I had to sleep in a bed that was not made and the rubbish was not collected.

Recently refurbished to a very good standard. There is still work going on but it doesn’t interfere with the facilities except there is no bar or restaurant yet. Excellent breakfast.

Nothing

The staff were particularly helpful and welcoming. We had our dog with us and we were not made to feel awkward. Breakfast was served in the bar and we were treated as though we were in the restaurant with other residents. Breakfast was delicious.

There was nothing we didn’t like.

Nice quiet room. Lovely atmosphere in the hotel with beautiful old master reproduction paintings on all the corridors. Staff very nice, helpful and friendly. Food outstanding in the restaurant, in particular the chicken schnitzel, which we had on both nights. We congratulated the chef personally.

The hotel was perfect, nothing to dislike. We would certainly return

The service, assistance and kindness of the staff. They were very helpful in so many ways. The hotel was in an excellent position to reach the centre of Canterbury - bus stop very close, park and ride nearby and it was within walking distance for the more agile.

The prices of the drinks and restaurant we found to be a bit high.