We booked at last minute really because it was very reasonably priced so our expections weren't very high. But we were very pleasantly surprised. A very lively bar where people were clearly enjoying themselves. Very organised pleasant breakfast. But, the clincher was when my wife asked the owner about the property before we left and he said 'Do you hear that?" and it was people after breakfast chatting and making a bit of a nose in a function room "that's people enjoying themselves and that's what makes this all worthwhile". What more can you say.

Parking. But very easy across the road.

I stayed at Cross Keys and honestly not sure what to expect when I got there. I was pleasantly suprised when I saw my room. Lovedddd it. One word QUAINT. The location was perfect. It was a beautiful place to stay. The details and loved the feel of my room, very homely. Top floor and beautiful scene from my window. The breakfast was very tasty considering I am not a breakfast person and asked for well done eggs after my plate of food was given to me The staff was very polite and happily replaced the egg. Sorry!!!!. I will happily stay there again. Well done to the owners and staff job well done.. On top of that I had an extra hour before check out. Lucky me!!!!.

Had to change bedside light bulb

Everything about this stay was excellent - apart from the fact that there was no WI-Fi available, from when I arrived at around 19:40 until I departed at around 07:20 the next day. I really needed Wi-Fi as I had just returned from Istanbul and had used up my inclusive allowances, which were not due to begin again until the following day. The lack of WiFi caused me some problems, as I needed to contact two colleagues to brief them about the day ahead. The owner told me that the problem lay with my phone/laptop, as she could get the Wi-Fi on her phone. She showed me this on her phone to 'prove it was true.' The next morning the male owner was serving my breakfast and overheard me telling someone about the Wi-Fi issue. He then flashed a phone screen at me and said 'it was a BT issue with the Wi-Fi last night, it says so here'. To be honest I saw the screen for about 10 seconds, certainly not long enough to read it. And if there was an 'outage' in the area, why did his wife claim that she had Wi-Fi the previous evening? Either way, I feel that they were not entirely honest, which I would have appreciated. In all other aspects it was a lovely stay, and all the staff I encountered were very friendly and helpful.

The lack of (working) Wi-Fi. In this day and age, this is essential.

Welcoming, comfortable pub! Good choice of food, well cooked, good sized portions and reasonably priced. Breakfast limited to cereal and varieties of 'Full English' but well cooked and tasty Extremely interesting/quirky decor/ornamentation - some with fascinating stories Staff good!

We were in attic, the stairs, toilet and shower need to be carefully used. BUT it was comfortable and a very good sized room

Such a magical place to stay - the high four-poster bed made me feel like royalty and the hotel has so much history, with something different and quirky to see everywhere you look! The floors are uneven, giving you a real sense of the age of the place, and the decor is in keeping, with great attention to detail in the room, corridors and public rooms downstairs. Bottles of water by the side of the bed are a welcome touch, there are biscuits with the tea and coffee and complimentary toiletries. The little breakfast room is lined with bookshelves, filled with a fabulously eclectic mix of books, so you'll never be short of something to read. My cooked breakfast was hot, fresh and tasty, and all the staff I spoke to were friendly and helpful. This was my second stay here, and I will definitely return next time I'm in the area.

Room was full of character, and the breakfast was delicious. Owners were lovely, as was Leslie who checked us in.

I would only say that the water pressure in the shower was quite weak, but that didn't dampen our experience massively. We didn't get an opportunity to enjoy the pub due to our commitments elsewhere, but would definitely stay again and make time for a pint.

The breakfast was very good, . possibly a better choice of cereal. The location of the hotel was ideal for my visit to Ely. The hotel is very Olde Worlde, was very comfortable. The staff are very friendly, and could not do enough for you. The food was excellent, and a good choice available. Would certainly recommend this pub hotel to everyone and would stay again when in the area.

Nothing of any consequence.

What an utterly amazing hotel full of history & character. We only stayed to see a band playing over the road but enjoyed the hotel as much as the band!

Big delays on food orders. Told 45min delay but it was more like 75mins, wouldn’t normally be too concerned but it cost us half an hour of the band!

All the meals we had were excellent and certainly compared to lots of other areas of the country we've visited, in the past few months, very good value indeed

Only a slight niggle, the car park could probably do with organising better as a mixture of vehicle types restricts the actual spaces